300 comments found

Hello I want to Purchase it, but I don’t know if it is working well with ARABIC Language which is RTL Language. Waiting for your reply.

Ararazu

Hi.

This is a simple case of Genesis in RTL
http://edu.nama-center.com/

Regards
Ararazu

When entrolling a cohort in moodle,the theme is not working on the cohort menu..so please see that and support me..there is also a type error displayed after that..please help sir…i have shown the png file also

http://www.dentiger.com/elearn/theme/genesis/Ortho.png http://www.dentiger.com/elearn/theme/genesis/Orthondontics.png
Default-user

hello sir u havnt replied me

Ararazu

Hi. Sorry arulchellappa!

For a better support, please open a ticket in: www.ararazu.com/support

Regards Ararazu

Bought ( but still wainting the version 2.6 )

Ararazu

Hi.

We want finish it soon.

Regards
Ararazu

It looks like the special characters are not translated correctly: http://postimg.org/image/5pcc5ndbz/

There should be an Á there. Can you please help what to update?

Ararazu

Hi.

For a better support, please open a ticket in: www.ararazu.com/support

Regards
Ararazu

When entrolling a cohort in moodle,the theme is not working on the cohort menu..so please see that and support me..there is also a type error displayed after that..please help sir…i have shown the png file also http://www.dentiger.com/elearn/theme/genesis/Ortho.png http://www.dentiger.com/elearn/theme/genesis/Orthondontics.png
Ararazu

Hi.

For a better support, please open a ticket in: www.ararazu.com/support

Regards Ararazu

Hi, I need to change theme color, I need the color theme is #967944 It’s possible change this color? Thank you for advanced

Ararazu

Yes.

In file lib.php, between line 15 and 35 are the colors of theme. You can change the code of color that was selected in Options Panel.

Don’t forget to activate Theme Designer Mode.

Regards
Ararazu

agarciacarro

Thank you very much for your help. This is the result www.escuelaiberoamericanacoaching.com/campus One more question, please. I would like delete image in the área “about us” it’s possible? I would like only text. And otherside, Can I change time slider? Thank you for advanced

Ararazu

Hi.

Great use of template!

#Issue 1: Delete image of about us

1. Open file renderers.php
2. Remove the content of lines 37,38,39,40 and 41

#Issue 2: Change slideshow’s time

1. Open file javascript/frontpage.custom.js
2 . Change the speed in bgincrement, currently is 450

Don’t forget to activate Theme Designer Mode to update caches.

Regards
Ararazu

Hello, I have the previous version how do I update?. Thank you. regards

Ararazu

Hi.

You can download new version at http://themeforest.net/downloads and replace all files.

Regards
Ararazu

Español: ¿por que ustedes no publican la version compatible con su producto? esperan que cambie mi sistema completo para hacer funcionar sus producto en mi servidor??

deben publicar que no son compatibles con moodle 2.6.

necesito una solucion.

English: Why you do not publish the version compatible with your product? expect to change my whole system to run their product on my server?

be published that are not compatible with moodle 2.6.

I need a solution.

Default-user
He intentado generar un ticket de soporte, pero en respuesta recibo un mail codificado y inteligible.

I tried to create a support ticket, but in response I receive an encrypted mail and intelligible.

Ararazu

Hi.

Your ticket number is 337929. You can view in http://ararazu.com/support/view.php

Regards
Ararazu

Ararazu

Hi.

Your ticket was solved.
Thank you for purchase Genesis and enjoy the theme! (:

Regards
Ararazu

-Tienen alguna fecha para esperar la version de Moddle 2.6? -Bought ( but still wainting the version 2.6 ). – have some predictive date?

Ararazu

Hi smirmark!

Unfortunatelly not yet, but currently you can install in Moodle 2.6 with some issues. Do you alreaty try install Genesis in Moodle 2.6?

Regards
Ararazu

Hi, I can’t install 2.5 on my hosting, need Moodle 2.2, there is way to install the theme on 2.2 ?

I hope yes,

Thanks

Ararazu

Hi.

Unfortunatelly not :/

Regards
Ararazu

How can I add Static pages like: Contact Us, Support, About Us etc…

I tried to install “staticpage” plugin, but the site hung on ‘verifying plugin’ status.

Default-user

i submitted a ticket two days ago on another matter and got some sort of code back in confirmation and their subsequent response. there was no ticket number attached so I can’t follow up on the site either.

I will submit the access information via the support site, but when the issue is resolved, can you let me know on this comments section?

here’s a sample of what I got, it was about 2 pages long:

iVBORw0KGgoAAAANSUhEUgAAAKEAAABbCAYAAAAbWOXJAAAapklEQVR4Ae1dCbxU9XU+d5mHIIss sggIyioKuCGgIKBCg0uJZmnTJqkmbUzTxuyNWdyiaYzRtDGkUWObJjatNWo1SWMFRQRBQRaVRRbZ kX2V/d2t33fuezAzb96bmTd35s3Mu//fD94sd+5y7rnnf853zvn+RoAh8Ygl0IISMFvw2PGhYwmo BGIlbKWKEDjHsl55cHin+LvfzbpdoRvYhe4g/n1lScDfvULcJY9LsG+dyOlnijX4erEH/IlIol3K hfhb5ouz5DGR4wek5tqfi9GhV8r3Ub4xYp8wSnGW/76cN34sYrURs+tg8d59VvztS6BgvcW+9G/F GjBZxD2uSuqu+Z3UXPWP4m9+TfwPtkjN5B+JGMWZOGNLWP56E+0ZHtsvRpeBYp07Waz+V0lwYIN4 G14WZ87d4q16VsQ7If7WNyQx5cdinnWpGF0Hiff8LeK994JYg66L9lzq9hYrYVHEWsY7NQwJDm0X

Default-user

I submitted a ticket for both issues.

Ararazu

Ah yes! Sorry!

Your tickets numbers are:

642846
924174

You can view at
www.ararazu.com/support/view.php

Regards
Ararazu

how is the linkbox commonly used on the homepage?

Ararazu

Sorry. We don’t understand your asking.

Default-user

on the homepage, there are 4 boxes called ‘linkbox1’, ‘linkbox2’...3, 4

1) what do people use these boxes for? 2) how can i modify the content of these boxes?

Ararazu

1) The people use these boxes to display the summary of content of site, like our preview.

2) In Genesis’ administration panel.

How i can switch the language of the theme, because some button and titles shows in english, instead spanish? how i can eliminate the genesis imagen from “About us” footer module? How i can modify the way to slide the images from the frontpage.

Ararazu

Hi anrijonorris!

Are you using Genesis 2.0?

If yes and your language is one of our default languages (English, Spanish, Brazilian Portuguese, Italian or French), you just need change the Moodle Language and the theme language will change too. If you use other language, you can create a language file inside folder genesis/lang, if you need edit any word of an existing language, you can edit too in genesis/lang.

Anymore doubts we’re here for help you! :D

Regards
Ararazu

i submitted a ticket on 4/28 and have not heard back, can you give me an update on ticket 924174

Ararazu

Hi!

We replied your ticket! (:

Regards
Ararazu

Hello. Its posible to remove completely the footer including the color area. Thanks.

Ararazu

Yes. But you need do this directly in code. But is easy!

Default-user

I already did it but still there are some images that i cannot remove. The house, world, cellphone etc….

Thanks!!!

Ararazu

Marta, please, open a ticket in our support: www.ararazu.com/support and send us your Moodle URL.

Regards
Ararazu

Hello, We want to buy the latest version of the template, we currently use version 1.5 on Moodle 2.6 and it works quite well. The latest version has more or less the problems of version 1.5?

Ararazu

The latest version has less problems.

Hi, I have already purchased and sent through a support ticket but I keep receiving blank emails from the support system (has subject header but body of message is empty).

My question was about the guest login and password and how I go about getting it back onto my page after I installed Genesis.

Default-user

Also I got no ticket number…

Ararazu

Hi Cashman!

Can you send us your e-mail that you used to create ticket for We can send you the ticket number.

Regards
Ararazu

Buen día! En el Slider, en algunas ocasiones no necesito un enlace a otro lugar. Así deje en blanco “Link URL” me sale un cuadro en el slider “Read More” que no direcciona a ningun lugar.

Ararazu

Hi Smirmark.

Can you send your doubt in english or portuguese?

Regards
Ararazu

smirmark

Good day! The Slider, sometimes I do not need a link to another place. So leave blank “Link URL” I get a box in the slider “Read More” not addressed to any place.

Ararazu

Hi Smirmark.

Unfortunatelly this in the current behavior of slider, but we note your issue and will change it in next update.

Regards
Ararazu

Inasia Purchased

Don’t think this is ready for release, loads of issues, also cannot get support

Ararazu

Hi Inasia.

Loads of issues? Genesis has an great rating in ThemeForest.
What are your issues? We will help you!

Please, open a ticket on: http://ararazu.com/support
If you already opened a ticket, we will reply soon.

Thank you for purchase Genesis!
Regards
Ararazu

Hi I am having a problem with how my classes appear on the home page. The name of the course is hidden behind the Link boxes on the home page. Also, how can I make the font smaller in that area?

www.virtualedgelearning.com

I have submitted a ticked but haven’t received a response. Help!

Ararazu

Hi onlinerepa.

We will reply your ticket soon as possible.
Any delay is because of queue of ticket. Sorry us!

Regards
Ararazu

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