An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tiquet

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from tiquet:

  • Always provide url to your store
  • I usually give you answer in max 72 hours.

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • We respond to messages from Monday to Friday.

Frequently Asked Questions

I switched SEO URL’s on, but some of the URL’s on the page are stil dynamic

For every page, cateogory, product etc you must edit SEO keyword property (for products it’s in data tab). Make sure every SEO keywoard is unique and that you don’t leave this field blank, otherwise dynamic URLs will be used.

How to add 3 small banners.

Go to system / design / banners and click insert (if you want to have 3 banners, you need to insert 3 banners). then click edit and add image (one for each, otherwise it will create slideshow containing these images). Last step is to go to extensions / module / banners, add new banner, set its layout to home, set correct image sizes and position wherever you want them to be displayed.

I get this error: Notice: Error: Could not load template …catalog/view/theme/default/template/module/customFooter.tpl! in …system/engine/controller.php on line 71

You need to copy customFooter.php and gentle.php from catalog/language/english/module and put them in your language.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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