An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, incrediblebytes, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from incrediblebytes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to UPDATE the theme?
Please follow these steps:
Backup wp-content directory and all other important files inside your WordPress installation. Also, backup your website database (this option should be available in your hosting account management panel).
You need to tell visitors that the website is under maintenance at the moment. Create a file ”.maintenance” in the root directory of WordPress. This will show “maintenance” message to your visitors instead of the website pages. Put the following content in it:
<?php $upgrading = filemtime( __FILE__ );
Make sure that you didn’t modify files in this directory:
If you did change files in the above directories, please backup those files. You will need to merge your changes into the updated files after update.
Please make sure that you have backed up your WordPress database and files before you proceed. Please refer to step 1.
Replace the following directory with the directory “getting-married” from getting-married-wp.zip file inside the themeforest theme package.
Delete ”.maintenance” file that you created in step 2.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.