38 comments found

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States
crea7e Purchased

Hello,

I installed the Giga Gallery theme and I’m having a little issue. The thumbnails of the gallery are not showing the way they should. They are showing 150×150 px and the actual thumbnail is 214×214px.

Could you please be kind enough to tell me how to fix this issue? do you have a forum section?

This is the link of the way the thumbnails shold look like: http://tb.gothemeteam.com/wordpress/giga/main.php This is the link of my website showing the thumbanials smaller than they should: http://www.celiazusman.com/

Thank you

goThemeTeam

Hi,

We can help you out at http://help.gothemeteam.com

See you there!

Best regards, GoThemeTeam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi , I like to know whether i can integrate Pay Pal in this theme , if yes which will be the best Pay pal Plug-in to use. Also Can I use link / button with the image caption ( Buy Now button) to link each picture with Pay Pal. Please let me know I really like this theme and was planing to buy it.

goThemeTeam

Hi,

You can install an e-commerce plugin for wordpress like wp e-commerce. Then you can easily add Paypal to this theme. Then you can easily link / button the image to paypal.

Let us know when you have any other questions.

Best regards, GoThemeTeam

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

Hello I purchased this template and I have a problem, the gallery appears twice, up and down in the same page even if the images have been uploaded once. The wordpress version is 3.3.1

http://www.robertoreula.com/nuevaweb/?page_id=4

thank you very much

goThemeTeam

Hi,

We can help you out at http://help.gothemeteam.com

See you there!

Best regards, GoThemeTeam

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello,

I’m interested in this theme, but would like to know if it’s possible to create separate categories for different images, and have each category show up separately like the homepage.

I’d like to have three pages: “weddings,” “Portraits,” and “Landscape.” Can I make each page appear just like the homepage?

goThemeTeam

Hi,

Yes, that is possible!

Let us know when you have other questions.

Best regards, GoThemeTeam

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Can I use adsense or banner ads with this site?

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Can I use adsense or banner ads with this site?

goThemeTeam

Hi,

Yes, that is possible!

Let us know when you have any other questions.

Best regards, GoThemeTeam

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

(Wow superfast response!) Are there instructions somewhere on how do that?

goThemeTeam

There is no documentation about it, but our support team can help you with that for free at http://help.gothemeteam.com

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

It’s now third day waiting for help. Paid, purchased, failed install (installed two other themes from other sellers with no problems), sent ticket and still waiting. Beware, very bad customer or help assistance. My weekend of planned work on the theme now vanished. TX!

goThemeTeam

Hi,

We apologize for the weekend for support. What is your ticket number? Then we will take a look on it first thing on Monday.

Thanks, GoThemeTeam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Ticket # 1568-5309031526

Maybe it best you just give me a refund and I can go find someone else who is willing to work a little to satisfy a customer? From what I can see it was 10 days ago you helped someone, so guess your too busy?

goThemeTeam

Thanks for your ticket number. We help dozens of customers each day since this is not our only theme.

Thanks, GoThemeTeam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Ok, since support was down over the weekend I finaly figured it out myself. In short had to extract entire file, then zip theme file and work it that way.

My next problem is how to make the gallary the first page, as it seems to default to blog. Any help is welcome (fed up with ticket system since noone reads and replies to them).

goThemeTeam

Hi,

We asked for your ticket number so we can help you early today. We did not receive it.

You can set the initial page in Wordpress in the Settings under Reading.

Please use our support system for all your other support questions. They always respond quick.

Best regards, GoThemeTeam

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Read the posts my friend, as the ticket number is in my second post right after your post asking for my ticket number.

THE POST : theme07user says Purchased Ticket # 1568-5309031526

OTHER : While I have your attention I would appreciate some answers to two nagging tech. questions:

1.) How to make gallery home page (as right now it keeps bumping back into blog)? I want photo gallery as home page. 2.) How to correct gallery pictures as I have two sets (see my test site: www.bodypainting.com.hr/gallery-3/).

It’s a really nice clean theme, but so far getting it working is a nightmare.

goThemeTeam

Hi,

Our support team will respond to your questions.

Best regards, GoThemeTeam

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

The GoThemeTeam “support team” consists of one guy who doesn’t work everyday and is of little help. The theme has lots of glitches, and you need the ‘support team’ (this guy) to log into your site and get it working for you, which can take weeks.

I would strongly discourage buying a theme from these guys.

goThemeTeam

Hi,

Our support team consists of more members. The guy that helped you was ill for quite a few days. We apologize for that. Normally we help our customers a lot faster.

Best regards, GoThemeTeam

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ricasp Purchased

I published the theme that I bought but appears in a totally different way, is horrible and all mangled on the homepage. I need help to resolve this as quickly as possible …

thank you!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ricasp Purchased

WHAT CAN PEOPLE BE?

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
ricasp Purchased

Please support me with a return.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
netheme Purchased

Hi I tried to contact you again, the pictures are showing twice in the gallery page. Or it link to the URL inserted when uploaded the picture, or it shows the light-box. I send a response ticket to the original one, and no answer, the second ticket, is waiting. There is a lack of knowledge base or forum to find an answer. Please respond. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
netheme Purchased

Hi I am still waiting for an answer! Ticket #3539-7426020507 Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
netheme Purchased

No answer from this company, please refund my account! Thanks

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