80 comments found

dourra7 Purchased

Hey Icy!

Sorry for the bother. I was just wondering, is it possible to make the featured image a slider? So that there are multiple 1920×1200 images that slide?

www.StudentsForOrphanRelief.org

Thank you, Ali Dourra

icypixels

Hello there Ali,

I responded to your support ticket!

Thank you!

dourra7 Purchased

Also, a follow up question:

I’m having a real hard time with my logo. Though I have” .logo a img { width: 148px; height: 116px; } ” It creates massive space between the menu and the bottom of the donate bottom. Too much white space. My logo is 1000px x 800 px. What is the most ideal situation for me without distorting the webpage.

Please and thank you!

icypixels

Hey there,

I’ve responded to your ticket in question.

Have a great day!

mstewar22 Purchased

your demo link seems to be down

icypixels

Thank you for letting me know. I’m working on it as we speak :)

Do you provide XML content to create site like demo? Thanks, icypixels

icypixels

Hello ideahost,

Yes, there’s an xml file to create site like demo content.

Kind regards, Paul | Icy Pixels

Is this theme compatible with Disqus? Also is it possible to remove the motion when you hover on the “donate” and “suscribe” buttons? Thanks!

icypixels

Hello Natalie,

I haven’t tested this theme with Disqus but I can’t see why it won’t work. If it’s implemented through a plugin, it should be ok.

Paul

onekubed Purchased

When I try to rearrange the menu I get a bunch of grey lines and nothing will move to drag into place. Please help!!

icypixels

Please open up a support ticket at http://icypixels.ticksy.com/

The subscribe button is not aligned with email input: http://victorysites.org/Carlson/

How do I fix that?

icypixels

Hello there krisvictory,

Firstly, let me thank you for the purchase and for choosing one of my products! I really appreciate it! I apologize for the response time. Things got a little bit intense in the past weeks.

I’m going to add this to the list of fixes Give needs and I will release an update pretty soon.

If I can be of any further assistance, or if you have any more questions, please let me know. Have a great day!

Paul | Icy Pixels | Customer Happiness Engineer

Hey,

I’m looking for some help with this theme and I’ve read through the comments. It seems like the custom CSS thing to make the logo bigger doesn’t work for me for some reason? Also, I tried going to the support page to look at the tickets but the site is showing up a blank white screen.

Icy, can you help?

Thanks so much in advance! :)

icypixels

Hello there Snow White (nice username by the way),

Firstly, let me thank you for the purchase and for choosing one of my products! I really appreciate it! I apologize for the response time. Things got a little bit intense in the past two days.

Please try to open up a support topic on my new forum: http://support.icypixels.com/ and I’ll be more than glad to help you out regarding your case.

If I can be of any further assistance, or if you have any more questions, please let me know. Have a great day!

Paul | Icy Pixels | Customer Happiness Engineer

Free Theme Support | Follow me on Twitter

Hi, I have a problem with the template. Installing it is this error. Why?

Using WordPress Version 3.7.1

thanks

Unpacking the package …

Installing the theme …

The package Could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

icypixels

Hey Giacomo,

In the future, I recommend contacting me from the account under which you purchased the theme.

Also, this is pretty common: http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

Check the “Common ‘Broken Theme’ and ‘Stylesheet Missing’ WordPress Issues” section.

Paul

Default-user

I’m sorry, I had not seen. Thank you very much. Now, however, I do not understand how to import the central image horizontally (sunset) and where to find the widget inherent subscribe mainglist.

http://themeforest.net/item/give-charity-responsive-wordpress-theme/full_screen_preview/3517245
icypixels

Again, please use the proper support channel, and contact me from the right account. At the moment, I can only suppose you have the theme, but you haven’t purchased it officially.

Awesome theme!

I put my twitter acct. information into the twitter feed widget but my page will not display my feed: error shows “Error: Twitter did not respond. Please wait a few minutes and refresh this page.

Eliza’s Story “

Any suggestions? Thanks!

icypixels

Hello there,

Thank you so much for choosing one of my products!

I recommend using one of the numerous plugins for recent tweets like “Recent Tweets Widget” http://wordpress.org/plugins/recent-tweets-widget/ it should work nicely with the theme!

Please let me know if I can be of any further help.

Paul

I watched your video which is great (purchased this Theme!) and in my Wordpress, under the Appearance menu I don’t have the Page Builder option so I can’t modify the picture nor the slogan.

What do I do now ? PLEASE HELP!

Default-user

Thanks for the response! I do love this Theme a lot. I have another question: There seems to be a large blank space to the right side of each page – is there a way to get rid of that ? – Thanks again!

icypixels

Hi,

Actually, there’s no way to get rid of that. It is your sidebar and you should use it to place useful Widgets there via Appearance > Widgets. Removing it will imply custom work which is not done free of charge, as the current support policy doesn’t support free customizations.

Also, I highly recommend using the Support forum in the future, as this is the place for General Pre-Sale Enquiries and not support.

Here’s the address for the support forum: http://support.icypixels.com/

Paul

Default-user

Thanks Paul but this is not a pre-sale enquiry. The widgets are for the home page and not every single page in the site so I don’t see how to add one.

Hi Again, 1. Can you send me the response re making the feature image a slider or movie with sound.

2. How do I remove the “comments” section that’s built into each page? 3. There seems to be a “block” of empty space on the right side of each page. How can I change that?

Thanks in advance!

icypixels

Hi,

1. I’m sorry, but that’s not possible. You are trying to further extend the features of the theme and that is not possible without some custom modification. Also, I will need to mention that this type of request is not included in the Free Theme Support Policy available here: http://support.icypixels.com/forums/topic/support-policy/ . Also, please use the support forum, in order to get support. It helps me a lot better to get things organized, as this is not the proper place for support.

2. Here’s a quick video where I’m showing how to do this thing in one of my themes: http://www.youtube.com/watch?v=xDwPMIMJsLA&t=16m45s . It is general WordPress knowledge and it is a valid solution for any theme out there.

3. I’ve responded to this question in your previous request.

If I can be of any further assistance, or if you have any more questions, please let me know. Have a great day!

Paul | Icy Pixels | Customer Happiness Engineer

Default-user

Thanks for your help Paul.

Hi How do I link the DONATE button to an external web page ?

HELPP!!!!!

Thanks!

icypixels

Firstly, let me thank you for the purchase and for choosing one of my products! I really appreciate it!

Simply taking a look through the Theme Options, you will see there is a “Donate Link” field. Fill that field with a URL, like your PayPal link.

If I can be of any further assistance, or if you have any more questions, please let me know. Have a great day!

Paul | Icy Pixels | Customer Happiness Engineer

Default-user

Thanks Paul, I found it. (It was not obvious!) I appreciate your help.

Hi Paul,

Is MPML Multilingual Plugin compatible with the GIVE them? I am launching our site this week and need to have it in French, Spanish, Italian etc.

Pls respond ASAP Thanks

icypixels

Hi,

I’m sorry, I haven’t tested WPML with this theme, but the theme does provide translation files.

Paul

Hi again, I purchased this about 2 months ago and have been trying to get the search button fixed or removed. Pls help. When I view our site on an iPad the drop-down menu items seem to be behind since the whole menu doesn’t fit on one line. When I view it on my iPhone it doesn’t work most of the time. www.melonmission.org

Thanks!

icypixels

Hi there ldhoffmann,

I generally prefer to use the http://support.icypixels.com/ for support but we can try here too :)

Please change the nav ul li CSS properties to the following so no overlapping will occur:

nav ul li {
float: left;
display: inline-block;
margin: 0;
position: relative;
list-style: none;
letter-spacing: 0px;
}

Getting the search button removed should be as easy as editing the appropriate line of code in header.php 116-124: comment those lines:

<div class="icy-header-search">
                    <!-- #searchbar -->
                    <form role="search" method="get" id="searchform" action="<?php echo home_url( '/' ); ?>" class="clearfix" >
                        <div>
                            <input type="text" name="s" id="s"/><i class="icon-search" />
                        </div>
                    </form>
                    <!-- /#searchbar-->    
                </div>

Paul

One more question: How do I change the colour of the sub items / drop down menu items ?

Thanks

icypixels

Hi there,

This is considered as a customization and is not included in the free theme support policy which you can check on my support forum. Please use a developer to get this done for you, or you can write your own custom CSS by learning how to use the Inspect Element tool in Chrome. https://www.youtube.com/watch?v=cnWL2d9bGPk

Paul

Hi, I’ve been using the theme for quite some time and like it very much. Just today, I added third-level menu items for the first time. The styling for this doesn’t seem to be working too well. Please take a look at http://www.decorahholistichealth.com/ -> Healing Arts -> Energy Healing. Thanks!

icypixels

Thank you Tabita! Noted down and will try and fix it!

Default-user

Great! Keep me posted. Thanks.

New Update 1.2.2

FIX 3rd level dropdown menu issue not showing. :)

Kingbo Purchased

How do I update the theme Give. Going from Give 1,1 to the new ?

for this site

http://www.frim-indsamling.dk
icypixels

Hi there,

You simply redownload the theme from ThemeForest and then upload it to your host via FTP. :) Instructions on installing the Theme via FTP are included in the docs.

Paul

hi, Subcribe form is not working…can u please solve the issue…

http://elitelinkinsofts.com/projects/blog1/
icypixels

I’m pretty sure the Subscribe form comes from WP Email Capture plugin and not included within the theme itself. Please contact them for support :)

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