icypixels supports this item


Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

My Events page is all messed up! What do I have to do?

Go to Events > Settings > Display. Set the template used for the events page to Full Width.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from icypixels:

Support will be extremely slow during the following weeks due to the exams session I have to take. Estimated response time: 2 to 7 days

Thank you for choosing and trusting your money in one of my products. I’m really glad you made this choice!

Here are a couple of things you should know about the product lifetime free support I provide:

Support includes:

  • Responding to questions or problems regarding my item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation
  • Support for 3rd party plugins
  • Issues that are unique to your web hosting environment

Support: Available from Monday to Friday, 8 – 14 GMT. Generally, I respond in 1.5 days and if you’ll submit a ticket on a weekend, you’ll have to wait until Monday. Please use the dedicated ticketing system I have set in place: Icy Pixels Support Ticket System.

If I can be of any further assistance, or if you have any more questions, please let me know. Have a great day!

Paul | Icy Pixels | Customer Happiness Engineer

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