This author will respond to buyers' questions and provides limited support through their own support system.
Support will be extremely slow during the following weeks due to the exams session I have to take. Estimated response time: 2 to 7 days
Thank you for choosing and trusting your money in one of my products. I’m really glad you made this choice!
Here are a couple of things you should know about the product lifetime free support I provide:
- Responding to questions or problems regarding my item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation
- Support for 3rd party plugins
- Issues that are unique to your web hosting environment
Available from Monday to Friday, 8 – 14 GMT. Generally, I respond in 1.5 days and if you’ll submit a ticket on a weekend, you’ll have to wait until Monday. Please use the dedicated ticketing system I have set in place: Icy Pixels Support Ticket System.
If I can be of any further assistance, or if you have any more questions, please let me know.
Have a great day!
Paul | Icy Pixels | Customer Happiness Engineer
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