FXoffice

FXoffice supports this item

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366 comments found.

When I install the ‘Give a Hand plugin,’ and try to activate it, I receive the error:

Parse error: syntax error, unexpected ‘else’ (T_ELSE) in C:\xampp\htdocs\lovebought_site\wp-content\plugins\giveahand-plugin\page-builder\blocks\our-staff-block.php on line 201

I noticed other people have the same error, please let me know how I can fix it, thanks.

I was able to fix it by changing the php.ini file… however, I think it is something that should probably be fixed with the theme…

Hi! There is an issue with your hosting php version. Please provide ftp access to your website via contact form on our profile page. We will try to help you. Thanks!

i can’t set another video in the slider, can u help me please?

ppetrenko

ppetrenko Author Team

Hi! Please provide wordpress dashboard access to your website. We will try to help you. Please answer in our ticket system http://ticket.fxoffice.net. Thanks!

I contacted you guys on April 1 about what appears to be a browser compatibility issue with your theme. You replied asking me to provide login info, which I did and I have not heard back since. I send two follow up emails and no reply! Once again your support for this theme is really lacking! Frustrating and unprofessional to say the least.

Check boxes created within the Contact Form 7 plugin are not showing up in Google Chrome nor Safari. They work with Firefox.

You charge for support but then do not provide timely turn arounds at all! Really inexcusable…

ppetrenko

ppetrenko Author Team

Check your site please

Still isn’t fixed. Checkboxes aren’t showing up in Safari…

I want to know if this theme is compatible with woocommerce 2.5.5. Thanks

Hi! Theme is compatible with woocommerce 2.5.5. Thanks

Hi guys, I actually figured out a couple of days ago that the theme is not responsive on mobile phones anymore (iPhone/android). There are mistakes. Is there a possibility to change that or to disable the responsive theme? Kind regards, Barbara

ppetrenko

ppetrenko Author Team

Hi. Thanks for your comment Please contact our support team via ticket system: http://ticket.fxoffice.net/?v=submit_ticket and attach some screenshots Thanks.

thanks, did so. just wanted to tell you, in case you don’t know yet, the ticket center does not work with the edge browser. (upload not possible)

ppetrenko

ppetrenko Author Team

Thanks.

I second what friends4friends is saying above. This theme is not fully responsive. For example, the slider height and any copy in the slider is not properly adjusted. Copy appears very small and unreadable when viewing on mobile (http://www.saedev.com/mmmc/). Header images are also not properly adjusted when viewed on mobile (http://www.saedev.com/mmmc/donate/).

If you guys are advertising this theme as “fully responsive”, I’d expect you to fix these issues. Thanks.

Also, the hamburger icon appears over the logo on the site. This is problematic because sometimes the mobile device thinks you are clicking on the logo instead of the menu icon. Please see screenshot for reference.

Tried to submit a ticket, but your ticket system appears to be down. First time I tried to submit I got an error. Reloaded the page and retyped my message, now nothing is happening when I click submit.

Thanks.

ppetrenko

ppetrenko Author Team

We told you in the ticket system. Thanks.

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