266 comments found

Hi,

Thanks for a great theme!

We have set up the slider and it seems to be working OK. The only issue is when the slide action has finished all the content slides out to the left and gets scrambled rather than fading out as we have set it up.

Thanks

Josh

FXoffice

Hi! This is a known bug. We are working. Please wait an update. Thanks.

Hello there. My client & I love this theme. I have a question: How do I change the menu hover color to a color of my choice rather than that pinkish color? Also, how to change the gray bar color above the black bar. Thanks.

FXoffice

Hi! Please provide access to your website. We will help you. Thanks.

kkaye82 Purchased

Hello,

Just downloaded the theme and went to install the required plugin but getting this error:

Download failed. A valid URL was not provided.

Is there a fix for this?

Thanks.

Default-user
kkaye82 Purchased

FYI, I see the answer above and really don’t understand it at all: Solved – found that this plugin uses PHP short tags. Your php.ini may set short_open_tag=Off per recommendations, as mine did, even though the default value is On. Setting short_open_tag=On in php.ini prevented this fatal error during activation.

Default-user
kkaye82 Purchased

Fixed it! The plugin was trying to pull from my Child theme folder and the zip file for the plugin was located in the main theme folder. I just had to copy it to the location it was trying to download from and it worked!

Hello,

We are having issue setting up the slider. Are instructions available to set this up?

Thanks!

FXoffice

Hi! Please check documentation carefully. If you have any questions please feel free to ask. Also you can provide access to your website – we will help you. Thanks!

kkaye82 Purchased

Paypal error. It says “not accepting USD.” Can you help please? Thank you!

FYI, I love this theme, but so many little wonky things keep happening…I wish you guys would post responses on here so we don’t have to ask same questions that someone else has had an answered. Just a thought.

FXoffice

Hi! Please specify your question. Please use private messages. Thanks!

Default-user
kkaye82 Purchased

Okay, I emailed you guys…thanks!

FXoffice

Thanks. We’ve emailed you.

Hello, love this theme. How do I change the color of the tab short code to a color of our choice rather than the blue? Also, how do I choose which icon to use in the vertical tabs?

FXoffice

HI! Please send us a private message. We will help you. Thanks.

The ”donate” button creates a pop-up window from the slider when clicked, but the pop-up window only shows up for a second and then disappears… can you help?

FXoffice

Hi! Please provide your website url. We will try to help you. Thanks.

Anybody able to use the YouTube shortcode within the Accordion shortcode?

I am trying to do something similar to the following and have no success:

[accordion title="Capturing the Process"] [youtube]http://youtu.be/lAeQG1CnL1M[/youtube] [youtube]http://youtu.be/vtvgPJuT_9Q[/youtube] [/accordion]
FXoffice

Hi! We’ve emailed you. Thanks.

Default-user

I see the email sent stating it was being worked on. Is there any estimate on time for this? If there is any information (FTP or WP access) that I could provide if you would like to see it, please let me know.

FXoffice

Hi! Please repeat your question using by private messages. Thanks.

On the homepage – is there a way when using the [recent_posts] to do an offset?

Let’s say I don’t want to see the most recent one, but the 2nd most. Is there something like [recent_posts type=”news” offset=”-1”] that I could use?

FXoffice

Hi! No, current them doesn’t support “offset”. Thanks.

Default-user

Is there a way to display categories of recent_posts instead of using the custom “news” ? So something like [recent_posts cat=”shirts”] and [recent_posts cat=”apples”] ?

FXoffice

H! Yes [recent_posts category=”apples”] for posts and [recent_posts custom_category=”apples”] for custom posts type – “news” etc. Thanks.

fgunix Purchased

How can i style or change the main page not the created home page but the default page that wp loads.

Default-user
fgunix Purchased

got it working

Default-user
fgunix Purchased

I like how the theme looks but i believe the developers should make it easier to get it to look like the demo. It is a full day of labor to get it to look like that.

FXoffice

HI! Yeah, we are working on update. Thanks.

Is your site wpml ready? Or do you have the French files to have an option for a French language site?

thanks

FXoffice

Hi! Yes the theme is wpml ready. Thanks.

Hi,

I have a pre-sales question. Is this template compatible with WordPress version 3.91? I don’t see that information, and with the theme’s last update being in March, I wasn’t certain. Thank you in advance…

FXoffice

Hi! Yes it is compatible with Wordpress 3.9.1. Please check the update. Thanks.

Default-user

Wonderful. Thank you so much for the information. Am purchasing it shortly. Look forward to working with your theme…

FXoffice

Thanks!

Hello,

Can you tell me how to turn off the autoplay music? Can’t find it anywhere and it’s not in any of the other questions or the documentation.

Thanks!

Hello, I was interested in purchasing this web template and was wondering when you indicate that the web template includes third level menus, does this mean that I could only have three drop items for each menu main page?

Or can I add as many drop items for each menu page as I want?

Thanks1

FXoffice

Hi! Yes, you can add as many drop items as you want. Thanks.

Hello!

What is the proper resolution for the ‘Title Overlay Background Image’? I’ve been playing around with it for a few hours and can’t quite get it right.

Thanks!

Default-user

The resolution for the ‘Title Overlay Inner Image’ would also be very helpful.

FXoffice

HI! Please send us a private message with your question. We will try to help you. Thanks.

Hello, I have sent you an additional question about 10 days ago, and have not had a response.

Default-user

The secondary slideshow on my homepage (heatestablishment.com) does not seem to be working correctly, and I cannot figure out how to fix it. I pulled the same slideshow that you showed in your demo. Can you please help me with this issue? Or maybe just refer me to the original demo’s secondary slideshow shortcodes. I have not had a response for about 2 weeks now.

FXoffice

Hi! Sorry for the late reply. Please provide access to your website. We will try to help you. Thanks.

kkaye82 Purchased

Is there a way to remove the responsive design in this theme? It’s not working very well for me.

Everything else is just superb!:)

Thanks.

Default-user
kkaye82 Purchased

bump…I sent a follow up email with my login info, if you guys could get back with me that would be great. Thanks…

FXoffice

Hi! We’ve emailed you. Thanks.

Hi,

I uploaded a youtube video on my homepage slider. If I hit play and switch the slides it continues to play. Is there a way I can have it turn off when the slides switch?

Thank you

Default-user

Thank you for your response. I’ve actually done this and it continues to play if I switch the slide.

Default-user

Thank you for your response. I’ve actually done this and it continues to play when I switch the slide.

FXoffice

Hi! Please make sure you have installed the latest theme version 2.0.1 and giveahand plugin v.2.0.1. Thanks.

Hi,

I updated the theme and I’m still having issues with the visual editor not working. I’ve emailed your private address with the details.

Thanks

FXoffice

Hi! Sorry for the late reply. We are trying to solve your issue. Thanks.

Where can I find video tutorials? I just purchased this theme, and I am brand new at creating a website using wordpress.

FXoffice

Hi! Please check documentation in the “documentation” folder. Thanks

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