215 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

www.MartyUSA.com

1. How do I change the small blue hand icon in the search engine tab?

~Did I miss something, but there is no documentation on creating anything below the fold/slider on this theme?

2. How do I create the 4 “rabbit holes” below the slider?

3. How do I create the 4 columns above the footer?

Thank you for your assistance ahead of time.

Default-user

4. How do I make the slider not as tall…custom css?

FXoffice

Hi! You can change blue hand icon in the

your_domain/wp-content/themes/giveahand_wordpress_theme/images/icons

folder. The better solution is to install demo content. Please check documentation carefully. Thanks.
Default-user

I have read through your “documentation” which consists of hardly nothing. I can’t see any instructions that answer any of my questions…Please respond to my other questions regarding the front page of the theme. None of your videos show how to do any of this, nor any written documentation. PLEASE HELP and QUICKLY.

FXoffice

We’ve emailed you. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
mskneda Purchased

Hi! The Must Have plugin disables the visual editor. Is there a fix for this or am I missing something?

FXoffice

Hi! Please make sure you have the latest version of the theme(ver1.0.1) and plugin(ver1.0.2).Thanks.

Default-user
mskneda Purchased

I have the latest versions of both and still having the problems.

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Please help…where do I put the short codes for the home page to create the “rabbit holes” under the slider!!!

Default-user

Never mind I got it…

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The slider plugin is installed on my theme, yet it’s not showing up in the admin area at all…PLEASE HELP. I emailed you the login information!!!

FXoffice

Hi! We’ve emailed You. Thanks.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Netherlands
  • Sold between 100 and 1 000 dollars

Does this template incorporate multilanguage? If not, would it be possible to get assistance in realizing a multilanguage site? ...not a blog btw.

FXoffice

We have not tested this theme with any multilingual plugins, but have complied with all the necessary standards for multilingual sites. Of course we will help you to set up your site. Thanks.

apalsenberg

I have figured it out.

FXoffice

This is good! Can you show us your website? Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I purchased this theme last night (purchase code – 121b4680-d2c9-4b3f-90d8-0d974fdde240) and I have absolutely no idea what I’m doing. I wanted the site to look very similar to your demo and I thought it would install to look that way. Instead, it’s a mess. The fonts are all different, none of the pages are the same, the graphics aren’t there, etc. Can you help me get this site to be like the demo? I don’t know what to install and where. Right now it looks like a sloppy shopping site and it’s supposed to be a nonprofit site with a shopping, blogging, and donation function. Thanks, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Sorry, the website is www.breakfreeworldwide.org and you can email me quickest at a_frazier80134@yahoo.com

FXoffice

We’ve emailed you. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Good afternoon! Hope someone can help me out. I don’t see this in the documentation.

In the bottom right corner the “Events”section every time I click on an event it takes me to the same story instead of the one connected.

http://www.thepinkwig.com/

the shortcode I am using is:

[activity title=”Events” numb=”5” excerpt_count=”24” link=”” link_text=”dded” view=”slider”]

FXoffice

Hi! Please make sure the GiveAHand plugin version is 1.0.2. Thanks.

Default-user

its telling me that 1.0.1 is up to date. Do you have a link to a new version?

FXoffice

Hi! You should to disable and delete previous plugin version. Install the latest theme version and you will see the notice with the link. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I was wondering how I could disable the responsive feature of the theme? (So that tablets and phones view the desktop version) many thanks.

FXoffice

Hi! Please send us a private message. We will try to help you. Thanks.

Default-user

Sent you an email a couple of days ago, looking forward to your reply. Thanks.

FXoffice

Hi! We’ve emailed You. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Is there a way to remove the African looking patterns? I love this template, but I would like to use it for a non-profit based in South America.

FXoffice

Hi! You can upload your own patterns in the “Theme Options” section -> Styling Options -> ‘Title Overlay Background Image’ and ‘Title Inner Background Image’. Thanks.

Default-user

What about the roll over pattern on the images. It also doesn’t change the pattern on the staff page

FXoffice

Hi! Thanks for bug report. We will solve this issue in the next update. Currently you can change “staff background” in the styles files. If You have questions, please feel free to ask. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where can I change the Favicon? THank you!

FXoffice

Hi! All favicons you can find in the images/icons folder. In The next update we will add “favicon upload” to the theme options panel. Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
rher Purchased

Hello, How does the Flickr Widget work? Address? phone? Thank you in advance for your help

FXoffice

Hi! Thanks for bug report. We will solve an issue in the next update. Currently: Address -> Flickr Id ( like 8788342@N08 ), Phone -> number of the images. :). Thanks.

Default-user
rher Purchased

Still not working…any suggestions

FXoffice

Hi! Please provide access to your website. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

VERY MISLEADING! The only way to get the homepage to look like the demo is to use a bunch of difficult to use shortcodes. The developer could have taken a little more time to create the functionality with widgets or theme options. I would not recommend…. VERY DISAPPOINTED

FXoffice

Hi! Thanks for your note. Currently we are developing the “page builder” for “giveahand” theme. Hope this is good news. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Pre-purchase question.

Is your theme constructed in the way which not broke my website after switch to another theme?

I would like to avoid scenario where I add hundreds of posts and then after switch to other theme(in next 2 years for example) the site will be messy and not to use (will need code modifications to work with another Wordpress.org theme for example).

FXoffice

Hi! This theme corresponds all wordpress standards. Please don’t worry. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello there, i just bought the theme but could install the child theme. It says the parent theme is missing. The parent theme is fully instelled and activated. Please me on http://www.savechildminers.com

FXoffice

Hi! Please provide access to your website. We will try to help You. Thanks.

Default-user

I sent you acess of my website but im still waiting your assistance! Please it is an emergency.

FXoffice

We’ve emailed you. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
omar333 Purchased

I am having the same issue as above i also cant see the slider option. can you email me please. thanks

FXoffice

Hi! Please provide access to your website. We will try to help you. Thansk.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

How do I get the donate pop up to appear when I use a donate button?

FXoffice

Hi! You should add class “donate” to the donate button. For example

<a href="#" class="donate">Donate</a>

. Thanks.
Default-user

I did this and the gray pop up does not appear help please

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Default-user

How should I do this?

FXoffice

Hi! You can use contact form on our profile page. Thanks.

Default-user

I am still awaiting a response. I need to launch my website next week. Please help

FXoffice

Hi! We’ve emailed you. Thanks.

Default-user

need help!

FXoffice

Hi! Please send us a private message with your questions. We have missed your previous messages. Thanks.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

I am having similar problems with the child theme. Could you please help with this?

FXoffice

Hi! Thanks for bug report! Please open the “your _website/wp-content/themes/giveahand_wordpress_theme_child/style.css file in the text editor. Line 7 -> Template: giveahand -> change template name to “Template: giveahand_wordpress_theme” . Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
omar333 Purchased

Is support usually this slow? I need to get the site going but I this rate I’m going to need a refund and change to something else.

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I bought now 48 hours ago and still not got it worked coz it is saying parent theme missing. I contacted support but still waiting for intervention. Really the support is too slow! If not resolve next hours, iwill also request a refund to change to something else.

FXoffice

Hi! Sorry for the delay. We’ve emailed you. If you have any questions feel free to ask. Thanks.

Default-user

I have done as you requested but not resolved! Please just correct it from ur side and send me files to replace on my server!

FXoffice

Hi! Please check your website. Thanks.

Default-user

Ok thank you! it is resolved.

Default-user

This resolved but another problem appears.Im not able to make any change on “Theme options”. Nothing is appearing when i click the menus. Please help. It is really hard to get your theme run! you already got my site access.

FXoffice

Hi! We’ve emailed you. Thanks.

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