267 comments found

Please Advise – I have brought this theme for helping a fundraising charity, now after setting it all up I realize you donation area offers:

PayPal Account, Enter account e-mail,

AND Currency???

BUT there’s no option for AUS – Australian dollars!!!

- Oh no!!!! Can you help? Or have I just brought another theme I won’t be able to utilize?

I really need to have it finished in time for their next fundraising event or no donations will be able to be given AT ALL and it will be all my fault – happy to set you up as a new user – Thankyou

FXoffice

Hi! We’ve emailed you. Thanks.

Default-user

Hi I’ve emailed you – thanx- copied from reply email

Hello fx office team person, I have already set up a button with a link to a donation page on my site – what I want is the option to have a simple pay pal button like in the demo, what gives you this window (see attachment 1) and opens up pay pal, not just redirects to a new page away from my site. In my theme options all I can see are these 5 choices(attachment 2), no option for AUS Australian dollars? What am I missing? an update …or other set-up step?

Thanx! Monique

FXoffice

Hi! We’ve emailed you. Thanks.

This resolved but another problem appears.Im not able to make any change on “Theme options”. Nothing is appearing when i click the menus. Please help. It is really hard to get your theme run! you already got my site access.

FXoffice

Hi! We’ve emailed you. Thanks.

Hi, my problem is that the fonts doesn´t looks properly. In “theme Options” and in all the css files, appear “Open Sans”, but in fact, only load “San Serif”, I lost many time looking for a solution but it´s imposible. Please, help me:

Site Page Example: http://jdaguatemala.org/prices/ (the main problem are de “p” Elements)

Thanks

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Default-user

Ok, I already sent you a private email with credentials

FXoffice

Hi! We’ve emailed you. Thanks.

Hello,

We have successfully installed your theme and have the child activated but it’s not recognizing the child stylesheet.

I checked the template name per your previous comments and it is pointing correctly to Template: giveahand_wordpress_theme

Any assistance would be appreciated.

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Great theme, I’m loving it!

Just a quick question – how can I center the button in the image slider like in the demo? There isn’t any styling available for the button in the Add New Slider section. Any advice?

Cheers :)

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Default-user

Hi,

I’ve email you privately with the URL. :)

Cheers!

FXoffice

Hi! We’ve emailed you. Thanks.

Good day, we’ve just adquired this theme and faced to a big problem related with its’ activation: when we try to activate “Give a Hand – Must Have Plugin”, we receive a wordpress error because of low memory. On our shared hosting account we have about 64MB, could this mean than we need more than that? How much minimal memory you estimate is needed for this plugin/theme to work properly? Please give us a hint, thanks in advance.

FXoffice

Hi! You can try to increase PHP Memory to 96MB. Please open your_domain/wp-config.php file and add code

define( 'WP_MEMORY_LIMIT', '96M' );

. Also you can contact to your hosting provider. Thanks.

Hi, thanks for the very pretty theme!

Question: The main navigation and the logo container appear on different rows in my install, but not in your demo. Any ideas on how I can fix it?

FXoffice

Hi! Please provide your website url. Thanks.

Default-user

Thanks!! You fixed it for me; can you tell me how you fixed it?

FXoffice

Hi! We’ve emailed you. Thanks.

Another question: The [icon] shortcode images don’t appear at all, even when I used the imported test content. In the published html the tag just appears as img src=”” alt=”“

Any ideas?

FXoffice

Hi! Please send us a private message with your questions. We will try to help you. Thanks.

How can I change the text “Follow” to something different on the activity pages? I want each activity to read something different?

Default-user

I just checked my settings and my email address had a typo in it. Can you please email me again ? Thank you! So sorry for the inconvenience

Default-user

Desperately need help, launch date is next week

FXoffice

Hi! Please send us a private message with your questions. We have missed your previous messages. Thanks.

What is your source for the images in the preview?

FXoffice

Hi!. Images used in the preview – http://foter.com/ Thanks

Default-user

how about the vector images?

FXoffice

Manually drawn elements. Thanks

My Flickr Widget is also not working. Any ideas for how to fix it?

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

How does the Activity shortcode work? I have [activity view=”wide”] but nothing appears. What do I need to do to the posts to have them appear in the Activity grid? Thanks!

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

I downloaded the Post Types Order plugin, to attempt and be able to modify the Slider order but I don’t see any option on the slider pages to change the order…Please advise!

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Where can I change the African styled borders with the yellow, green, and red colors? You mentioned to someone else that you can change it in theme options but I cannot find it. Thank you.

FXoffice

Hi! Theme Options -> Styling Options -> “Title Overlay Background Image” and “Title Inner Background Image”. Thanks.

Is there any way of changing that small diamond design on the top left of blog posts that shows the date (the one where it has the date inside a red diamond, surrounded by a blue diamond, surrounded by 4 yellow triangles)? Thanks.

FXoffice

Hi! Please open style.css file -> line 833 ->

.main-articles .article-preview-image .meta {
  background: url("./images/meta-bg.png") no-repeat scroll 0 0 rgba(0, 0, 0, 0);
 ...
}

Delete the background style or replace with your image. Thanks.

Is there any way of changing the color of that thin gray border between the main header buttons and the slideshow, as well as the border right under the slideshow? Also, will any future updates include instagram as part of the social media icons for the top right of the website? Lastly, for the contact page how can I add/remove those large social media icons. It defaults to only Facebook and Twitter. Thanks so much and hope to hear from you soon.

FXoffice

Hi! Please open style.css file -> line 107 ->

.main-header {
    background: none repeat scroll 0 0 #FFFFFF;
    border-bottom: 7px solid #848586;
    height: auto;
}

remove “border-bottom” style. -> line 345 ->
.main-page-slider {
  background: url("./images/figure-bg.png") repeat-x scroll 0 bottom ...
}
remove “background” style. Currently we are working on the update and we will add more social icons. Thanks.

The Giveahand Plugin FAILS to install – can you please help?

It is very urgent.

Thanks

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Hello there, This themes looks good fit for a website, I am planning to get for Non Profit org… But I need to clarify if I can change the color theme for this one before I purchase.. Please let me know..

Thanks, Y

FXoffice

Hi! Sure, you can change theme color. Thanks.

Hi there. I am enjoying setting up this theme. One question, the slider doesn’t seem to be working for my installation. All of the other icons are “highlighted” but the slider’s icon is toned back – almost like it isn’t installed fully or fully active yet. Oh, and I just imported the content to see if that would help…but it doesn’t. Now your sliders are not working either. my site is: http://wordpress.africanrelief.org/ Thanks in advance.

FXoffice

Hi! We’ve emailed you. Thanks.

Default-user

Thanks. received it. Do you have any help for the fonts? I changed the font size in the Theme Options area to 16 and a near black but the font on my pages has not changed sizes. It looks so small and grey.

FXoffice

Hi! Please check your website. Thanks.

Also, where in the style.css can we change color of the blockquote box ? Thank you.

FXoffice

Hi! your_website_url/wp-content/plugins/giveahand-plugin/css/styles.css file. Line 1190 -> blockquote background. Thanks.

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