273 comments found

Hello @FXoffice,

First off great theme, I am using it for a non-profit site… Is there a simply way that I can disable / remove the shopping cart from the main navigation through either a css mask or a theme option I may have overlooked.

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Hi, I’am from the netherlands but this theme is english, is it easy to translate?

FXoffice

Hi! This theme is ready for translation. Documentation and support at your service. Thanks.

Hi, I am trying to launch a website by Wednesday. But the advertized theme is not what I got one I paid. I am not able to enable the tags “Home, Pages, Gallery Blog, Shop, or even Contact” on the front page. My theme is not working. What should I do?

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

Default-user

If I put my acess to the website it will end up on the comments section. How do I get it to you as a secure note.

FXoffice

Hi! We’ve emailed you. Thanks.

Hello i activated the child theme but css is not loading at all. The website is not online so can you describe some common problems, though more people faced this problem? I just installed your theme and i haven’t customised anything yet.

FXoffice

Hi! We’ve tested and everything works fine. Try to reinstall the theme. Thanks.

Default-user

i have already done it. if you find anything with pynouch that may also be useful for me please let me know

Hi,

I have the same problem as silktech and i’m on the same version.

Could you tell us how to use the style.css of the child theme ?

Thank you

FXoffice

Hi! Please provide access to your website. We will try help you. Thanks.

Default-user

I’ve send you a message

FXoffice

We’ve emailed you. Thanks.

Hi,

Great work first of all..

Quick question.. Where can I set my home page slider?

Thanks

FXoffice

HI! Please send us a private message. Thanks.

Default-user

I’ve sent you a private message regarding the documentation folder. Can you help out?

FXoffice

Hi! We’ve emailed you. Thanks.

I am assisting a client who has purchased this theme with the set up. I would like to set up the “Recent Posts” so that it matches what is on the demo (http://themeforest.net/item/giveahand-charity-responsive-wp-theme/full_screen_preview/5887753), with the images, forward/back button, etc. Unfortunately the only option I am able to set up is a basic Recent Posts widget in the footer. How can I set up the Recent Posts on the front page, outside the footer, and in the style as seen on the preview?

Thanks.

FXoffice

Hi! You should use ‘recent posts’ shortcode. Please check documentation carefully. Thanks.

Where can I find the short codes to duplicate some of the look that you have with the “Give a Hand site”? Also, I downloaded the “Give a Hand” Plug in, but i can not visit the plugin site: as it says it can not be found. Where can i be directed? please let me know. Thank you!

FXoffice

Hi! The better solution is to install demo content. Also please check documentation carefully. There is no website for the plugin. You can find plugin in the folder with the theme only. Thanks.

Is there any way of removing that loading circle icon on the home page slider?

FXoffice

Hi! Please open giveahand-plugin/parallaxslider/assets/css/public.css file -> line 102 -> remove background. Thanks.

Hello the theme doesn’t support third level main menu?

Default-user

In addition in your demo you mention gallery shortcode… which doesn’t exist… i thought that this style would replace the style of the native gallery shortcode… instead this shortcode shows the portfolio images… Am i right or?

Default-user

shortcodes.php line 292 get_term_by(“slug”... as this is what it is asked as this is asked “Enter the slug of the category you’d like to pull posts from. ” ... it is so frustrating….

FXoffice

Hi! Please send us a private message with your questions. We will try to solve all your problems. Thanks.

Hello there. Great theme.

I’m unable to locate the “documentation” folder in my download.

FXoffice

Hi! Documentaion folder should be in the main archive. Can you see other folders ‘sources’, ‘licensing’, archives with the theme and child theme? Thanks.

Hello, great work! Would love to use the african kids portrait, please provide a link from where it can be bought?

Thanks.

FXoffice

Hi.
Images used in the theme – http://foter.com/african-kids/
Thanks

We are trying to have our recent posts box appear on the front page. We’ve followed the documentation procedures but the section between the slider and the footer does not appear. Nor do we see how to edit this section (as seen in the demo) anywhere in the widgets, appearance or setting screens.

FXoffice

Hi! We’ve emailed you. Thanks.

Pre purchase question…

Is the theme customizable to reduce the African symbolism and replace with something more generic?

I’m hoping to set up something for a small US based non profit, and though they like the theme functions, they don’t like the African color scheme.

How easy would it be to change? Can I simply edit some graphics files?

Thanks in advance

FXoffice

Hi! Yes, you can simply edit some graphics files and upload them to the server. Thanks.

Hi, when making a blog post I inserted a “more tag” and the default button it goes to is a red button with the words “details.” Is there any way of customizing that button? Thanks.

FXoffice

Hi! Please provide your website url. We will try to help you. Thanks.

All Activity Items link to one item; i.e to …/?activity=good-things-happen-with-those-who-waiting-2. How do I correct this?

FXoffice

Hi! Please provide access to your website. We will help you. Thanks.

Default-user

For privacy, kindly provide email to which I should send my login details.

FXoffice

Hi! You can use contact form on our profile page. Thanks.

Hi there,

How do you remove the site title from the page title. All of my page titles include “– site title” after the page title.

Thanks, Sara

FXoffice

Hi! Please provide your website url. We will try to help you. Thanks.

Default-user

The URL is http://susancurtis.pnwdev.com/

You can see it on any of the child pages. I tried going into the header.php file but didn’t see anything calling out the site title specifically.

Thank you!

FXoffice

Hi! We see that you have resolved your problem. Let us know. Thanks.

Hey I have tried to install the demo content and it doesn’t look like the the live preview that your video in the documintation video represents. I would love some input on what I did wrong or what I need to change. Here is a link to my site http://50.87.144.177/~liznead/iamlivingbig.org/ please let me know what to do.

Thanks

David

Default-user

Sorry I figured out where I went wrong. Thanks so much

FXoffice

You’re welcome!

Dear FX Office Team, I am an owner of the giveahand theme, I was wondering if it was possible to display news and activity only from a specific category but in that view.

for example if i create an activity category named “celebrities” under which i want to have different entries of how celebrities have become active, but i want to have a link in the menu displaying only those it would look like this: homepage.com/activity_category/celebrities/ now this displays completely in error, is it possible to create a page like that activity page, but having it only filter out entries from a specific activity category?

thank you very much for your time,

FXoffice

Hi! We’ve emailed you. Thanks.

Hey I was wondering if there was a way to slow down the main page slider going from one slide to the next? Thanks so much and hope all is well.

David

FXoffice

Hi! Please provide access to your website. We will help you setup homepage slider. Thanks.

Default-user

Just sent you an email with info. Thank you

FXoffice

Hi! We’ve emailed you. Thanks.

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