248 comments found

BTJ Purchased

Hi there, I’ve set up a slideshow on the home page but for some reason the images are not showing at full width. Can you please help me with this as soon as possible, I’ve tried everything and can’t see a fix for it. I’ve just emailed you details of the website. Thanks!

FXoffice

Hi! We didn’t got you email. Please try again or use contact form on our profile page. Thanks.

What is the difference between regular and child theme? Which one should I use?

FXoffice

Hi! Please send us a private message. You can use contact form on our profile page. Thanks.

Blaise74

I sent a message. Looking forward to your response. Thanks

FXoffice

Hi! We’ve emailed you. Thanks.

Thank you so much for your help!!! :inlove:

FXoffice

Thanks!

my Purchased

How can I get basic slides to rotate on the homepage and not layers? Also, how can I get slides to link to other pages. Thanks so much!

FXoffice

Hi! We’ve emailed you. Thanks.

Why don’t you people answer for my queries, I have sent one query 3 days before and yesterday, I am not getting any kind of response, according to your document I am suppose to get revert within 24 hours. Please do respond

Default-user

No it is not been resolved.

Default-user

Map is showing some other country

FXoffice

Hi! We’ve emailed you. Thanks.

Hi, I’m working with this theme for a client, and I have a quick question – on the “Activity” page in the demo, you have a larger widget in the upper-left area… what are you using in the page builder for that item – I can’t seem to replicate it.

Thanks!

FXoffice

Hi! It happens automatically. If it doesn’t work please provide access to your website. We will check. Thanks.

I would like to put the photo captions on the portfolio gallery I have created. Can it be done?

FXoffice

Hi! We’ve emailed you. Thanks.

Is there a way to change the mobile menu trigger from drop down menus to the native mobile menu?

FXoffice

Hi! Current theme version doesn’t support this feature. Thanks.

hello

We are trying to have our recent posts box appear on the front page. We have customize theme chose a static page but the section between the slider and the footer does not appear Nor do we see how to edit this section (as seen in the demo) anywhere in the widgets

Regards,

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

my Purchased

I emailed a question a few days ago and haven’t heard back. Same question as someone before:

’ve set up a slideshow on the home page but for some reason the images are not showing at full width. Can you please help me with this as soon as possible, I’ve tried everything and can’t see a fix for it. Thanks!

FXoffice

Hi! We’ve emailed you. Thanks.

Default-user
my Purchased

Thank you! Just emailed you back. Thanks.

Just sent you an urgent message privately. Please respond asap.

FXoffice

Hi! We’ve emailed you. Thanks.

FXoffice

Hi! It works. Please provide access to your website. We will try to help you. Thanks.

Hi, There is no longer a template options for pages for fullwidth, 100% width, etc in the updating wordpress interface. How can I choose my template now??

FXoffice

Hi! All page templates should work as before. If you have issue please provide access to your website. We will try to help you. Thanks.

The short code for the progress bar appears to be not working either…...

FXoffice

Please provide access to your website. We will try to help you. Thanks.

Rosx Purchased

Hi, after updating the theme, the WooComerce Check Out page is not working, as you can see everything that was under ’’Your Order’’ has disappeared, see link: http://hannahsgold.com/?page_id=193, there is not button to click to continue the process. I have tried everything but it seems a problem of compatibility with the theme. I need help as soon as possible thanks!

FXoffice

Hi! Please make sure you have installed the latest theme and woocommerce plugin versions. Let us know. Thanks

Urgent portfolio question: following the video in the documentation, I can get one portfolio page (With sub-categories) to work, however if I attempt to create another page with another Parent Category portfolio with its own sub-categories the sub-category sorting functionality breaks.

Am I doing something wrong, or can there only be one “parent” level portfolio?

FXoffice

Hi! Sorry for the late reply. Everything should work. Please provide access to your website. We will try to help you. Thanks.

How do I install the update?

FXoffice

Hi! Please download the latest theme version, remove previous and install new one. Thanks.

Hi,

I’m having problems in linking my site to my Google Analytics account. I’ve put the tracking code to the section found in theme options but Analytics can’t retrieve any data. Then I’ve inserted the code in the footer area but still no data retrieved.

Help is appreciated

FXoffice

Hi! Please provide access to your website. We will try to help you. Thanks.

The toggles and tabs short codes don’t work even out of the box. Please advise! Would love to have these work.

http://test.basilides.org/?page_id=126
FXoffice

Hi! It works on our demo website. Please make sure you have the latest theme and plugin version. Thanks.

Hello,

I’d like to make my widget headers in my footer area links. How can I do this? I know I’m unable to add html to it. Is there another way?

Thank you

FXoffice

Hi! Please specify what do you mean. If possible make a screenshot and send us via private messages. Thanks.

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