17 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Sold between 10 000 and 50 000 dollars
  • United States

Good luck! :)

CosmicLabs

Thanks :)

  • Bought between 1 and 9 items
  • Europe
  • Exclusive Author
  • Has been a member for 2-3 years
  • Referred between 200 and 499 users
  • Sold between 10 000 and 50 000 dollars
CosmicLabs

Thanks, I’m glad you like it!

  • Exclusive Author
  • Has been a member for 4-5 years
  • Author had a File in an Envato Bundle
  • Sold between 10 000 and 50 000 dollars
  • Bought between 10 and 49 items
  • Referred between 10 and 49 users

nice work, gud luck :)

CosmicLabs

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 1 and 9 users
  • Sold between 1 000 and 5 000 dollars
  • United States

Loving this. Keep up the good work! Cheers!

CosmicLabs

Thanks meatless, I love your work too! :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Great work ! I just wonder how can I translate the “days” “hours”, etc in the countdown? I need it in French.

Thanks.

Default-user

Nevermind, I figured it out ;)

CosmicLabs

Hi Aur3l1en, thanks for purchasing!

I was literally just typing out a response – great to hear you got it working as you want it.

I hope you get good use out of Glacial! :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just had a simple question sent by email to the developer and he gave me the most detailed and thought-out response in a matter of less than half an hour..

Chalk me up impressed.. Looking forward to more themes by you.. Great job

CosmicLabs

Thanks :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

The fastest support I’ve ever seen. And most detailed and to the point. 10 stars I will definitely be buying his future products.

CosmicLabs

Thanks – it means a lot :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Avalo Purchased

Fantastic. The best documented template I’ve ever purchased. Simple to use, nicely designed – beautiful all around!

CosmicLabs

Thanks – glad you liked it :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • Netherlands

On preview page for YT video: Video not playing/ visible? I also see in code: id=”bgndVideo” style=”display: none” < is this the reason why no video is visible? Using FireFox latest.

CosmicLabs

I’ve just checked both live previews in Firefox and they seem to be working fine. The video container is set to display: none only if the video background is disabled or being viewed on a mobile device as the video can’t work on mobiles – so I’m not sure what’s happened regarding your problem.

Are you just seeing a loading screen or the normal template just with no video background (i.e. a black background)?

TKick

I see the normal template, just no background (video). I do see: Glacial Logo Welcome

Our site is still under construction. Please check back later or read more about us below. Etc. And the rest, below that is OK too. screenshot: http://www.itsall3d.com/xtras/untitled.jpg

CosmicLabs

We’ve checked the live video demo of Glacial on multiple computers in multiple browsers, including Firefox (latest) on Windows XP (I’m assuming you use XP based on your screenshot) – and they all worked fine. From what I can see this is an issue specific to your browser. It’s difficult to work out the problem!

Some things to try are making sure your Firefox version is up to date, including all plugins and Flash. Also try resetting Firefox, i.e. clearing cache, cookies etc. as this can sometimes cause problems.

To see if this is just related to your computer, please try the demo again on different browsers and/or computers and let me know if you are still having trouble.

Thanks, I hope this helped!

TKick

Sure I understand, just sharing my user-experience, both because I am (or maybe: was) interested in your theme and because well .. you can never have enough user-experiences, as a developer? I’d think anyway. Don’t know why you would conclude I use XP? Anyway: I use W7 usually with FireFox < auto-update, and is up to date now. Firefox: Still not showing. Opera (latest): Showing. all OK, Chrome (latest): Not showing, only see loading bar (circle), no content/ text is loaded.

CosmicLabs

Sorry for misunderstanding you. Thanks for the feedback :)

I’m still not sure what is causing the issue in Firefox/Chrome for you. As I said, it all seems to be working fine in our browser tests, but I’ll do some further investigation into this problem.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Can we use the Youtube clip provided royalty free, or do we need to upload our own background video?

Also, the demo just played, did not have sound, yet the end of the clip credits the music to someone. Intentional?

CosmicLabs

Hi Aquabatics, thanks for your interest in Glacial.

It’s best if you upload your own video, or seek permission from the copyright holder to use their videos.

By default background videos are muted, but it is possible to change that. I’m updating Glacial soon to include clearer documentation about enabling sound on videos.

Thanks

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Switzerland
4plus4 Purchased

Hi there ! Just a question

Is it possible to remove the filter that makes the images appear more dark? Is it possible to set a solid color background instead of pictures?

Thank you!

CosmicLabs

Hi 4plus4,

It is possible to remove the filter through some basic CSS editing, and the while the functionality isn’t properly included (i.e. no documentation on it) it is possible to set a solid colour background but would require more extensive editing, involving removing the Javascript image background code and adding some CSS to create the solid colour background.

As I said, neither of these things are currently documented/explained in the download, but I’d be more than happy to guide you through it by email support if you wish.

I’ll update Glacial soon including proper instructions for removing the filter effects and I’ll also add solid background colour functionality to the template, as well as adding some other features requested by other users.

Hope this helped!

Thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
selle Purchased

Great template, but as others have mentioned, I really need to get that “filter” off the background images. Can you please post the solution. I also sent you an email.

CosmicLabs

Hi selle,

Apologies for the delayed response – I’ve replied to your email.

Look for this code in style.css:

.backstretch:after { content: ’’; position: absolute; left: 0; right: 0; top: 0; bottom: 0; background-color: rgba(95,96,97,0.6); z-index: 100; }

.YTPOverlay { background-color: rgba(95,96,97,0); }

You can change the colours by editing background-color, or remove the filter by setting the opacity (a) to zero, for example:

rgba(95,96,97,0)

I’ll update Glacial to include clearer instructions for this in the documentation.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

My site stopped working and even on my local machine it just spins and spins. Any ideas?

Default-user

It seems your page doesn’t work anymore either. Thoughts? http://teenseen.co.uk/CosmicLabs/Glacial/Demo/Slideshow/

Default-user

Looks to be a problem with ??

CosmicLabs

Hi jontvrdik,

Thanks for purchasing Glacial.

Thanks for pointing out the live preview issue – that was my fault for moving the image files to a different location on the server, which stopped the slideshow from working – hence the constant loading screen. Re-uploading the images now – will be fixed shortly.

If your site suddenly stopped working, it was most likely because the countdown expired. Open up custom.js and make sure the countdown setting is set to a date in the future.

This is a known issue with the countdown script which makes the site load constantly when the countdown has expired – an update is coming soon which should fix the problem – please accept my apologies for the problems.

If you need further assistance, or are still having problems, please get in touch.

Thanks

CosmicLabs

Just submitted the update which fixes the countdown script issue – now if the countdown reaches zero, it displays zeros on the page instead of showing the never-ending loading screen.

Let me know if this solves your problem.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I’m about to purchase your Glacial theme and had a few questions.

1. will youtube background videos play on mobile devices? if not will it default to slideshow?

2. Can youtube background videos play audio. can a visible volume on/off function be added to control youtube audio?

CosmicLabs

Hi, thanks for your interest in Glacial.

Unfortunately the YouTube videos won’t play on mobiles – instead the slideshow is displayed as you thought.

It is possible to have audio with the YouTube videos. In a settings file, you simply change a variable to un-mute the videos, and therefore a mute button is displayed on the site.

I hope this answers your questions. Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
jnrbrle Purchased
Hi, great theme, really love it. I have a question. How can we set the charset for emails to work with other symbols like ?áí etc.. I know it should go something like this 'Content-Type: text/html; charset=UTF-8'. "\r\n" but I’m not sure where should I add the code.. could you help?

Thx

CosmicLabs

Hi,

Thanks for purchasing Glacial.

Thanks for pointing out this problem – we’ll issue an update to Glacial soon which will add this encoding as default.

In php/contact.php, near the bottom of the file, replace this line:

$headers = 'From: '. $siteName .' <'.$emailTo.'>' . "\r\n" . 'Reply-To: ' . $email;

with this:

$headers = 'From: '. $siteName .' <'.$emailTo.'>\r\nReply-To: ' . $email . '\r\nContent-Type: text/html; charset=UTF-8';

That should fix the problem – you can change the charset if you require something different.

If you need further help getting this working or have any other questions, please contact us at support@cosmiclabs.co.uk for more detailed support.

Thanks :)

Default-user
jnrbrle Purchased

Thanks for a prompt response. Your answer was helpful, and with few changes it worked.

$headers = 'From: '. $siteName .' <'.$emailTo.'>' . "\r\n" . 'Reply-To: ' . $email . "\r\n" . 'Content-Type: text/html; charset=UTF-8';

This is the correct form, so if anybody else have issues with this thing, you can just copy/paste this bit of code.

Anyway, great theme, keep up the great work! :)

CosmicLabs

Hi, thanks for clarifying that! I obviously wasn’t thinking straight when I removed those speech marks from the code I sent you – luckily you spotted it!

An update to Glacial is on its way soon which will add this code as default.

Thanks for the kind words :)

  • Exclusive Author
  • Has been a member for 2-3 years
  • Sold between 10 000 and 50 000 dollars
  • Europe
  • Bought between 10 and 49 items
  • Referred between 200 and 499 users

really cool!;

CosmicLabs

Thanks – glad you like it :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Suddenly the youtube video wont play, when I load my website. It just shows a spinning circle and the video plays on youtube fine. What changed?

CosmicLabs

Hi,

Thanks for purchasing Glacial.

If you are testing Glacial locally (i.e. not on a web hosting server) then unfortunately the YouTube video background won’t work – and will cause you to see the never-ending loading screen. We’re working on an update which will make the template fall back to the slideshow in this situation.

In the mean time, you can fix this by uploading your template to a web host, or by using a local development server such as Mamp (Mac) or Wamp (Windows).

If you are hosting Glacial on a proper web server and are still experiencing this issue, please get in touch at support@cosmiclabs.co.uk and give us the URL to your site so that we can find the specific problem.

Thanks

Default-user

I am not talking local….....something is being “called” that is no longer loading. Either with Google or with Youtube. Or a font?...What is it?

CosmicLabs

Thanks for sending us your site URL – the problem is that the countdown has expired.

This is a bug which was present in older versions of Glacial, and is now fixed in the latest version. Basically, if the countdown date is reached the page doesn’t load – which is the problem you’re experiencing.

To fix this, either update to the latest version of Glacial, or go into custom.js and change the countdownDate variable to some time in the future.

I hope this solves your problem – please get in touch if you need further assistance.

Thanks :)

Default-user

It’s all fixed….....and FYI: The support from this author is fantastic!!

CosmicLabs

Thank you very much for the kind words! :)


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