CosmicLabs

CosmicLabs supports this item

Supported

This author's response time can be up to 1 business day.

Popular questions for this item

“I can’t install this theme. It says its missing the style sheet and template”.

Sorry but this HTML template isn’t compatible with Wordpress so cannot be installed – but Wordpress support may be added in the future.

“Can I play videos stored on my server or do they have to be on YouTube?”

Unfortunately the system we use in Glacial only supports YouTube videos. You’ll have to upload your video to YouTube in order for it work with the video background. You could always set it to an unlisted video on YouTube so only those with the link (i.e. this template) can view it.

“I turned on the video background but only see a loading screen with no other content. What am I doing wrong?”

This is because the video background only works on web servers. If you are testing Glacial locally on your computer, the video background won’t work. You’ll need to upload the files to a Web Server or use a local development server like Wamp or Mamp. Get in touch with us if you need further support.

Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

by
by
by
by
by
by