An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by itercept

They will respond to buyers' questions via email at inquiries@itercept.com.


Additional information from itercept:

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customisation and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

I have some doubts on using the template features, and would like some explanation or help. How can I get it?

Our top-notch support team is always at your disposal. Feel free to send us an email on the address mentioned in the documentation, and we will get back to you as soon as we’re on. Our team may also go out of way and help you out really lots.

My website doesn’t show up properly after I open the index.html file directly after downloading. What am I doing wrong?

As this is an AJAX template, it will need a web server to make it work, or try using firefox. This issue is commonly found in Google chrome due to security, which you not face using web server or uploading the website online.

I do not see the updates after downloading my package. What am I missing?

Sometimes it takes longer for Themeforest to ship our update to the market, so we advice to verify the “Last Update” date on the right hand side – check if that matches the date mentioned next to the update description at the bottom of the item details page here: http://themeforest.net/item/glamore-freshly-different-sidebar-template/7694707

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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