An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by GoodLayers

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from GoodLayers:

All support will be conducted through this website > http://goodlayers.ticksy.com

Thanks!

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I add Contact Info in footer like the demo site?

Please simply place this code in Text Widget


<div style="float: left; clear: both; margin-top: 5px; margin-bottom: 7px; "> 
<div style="float: left; margin: 4px 7px 0 0;">
<img src="http://themes.goodlayers.com/goodspace/wp-content/uploads/2012/04/House.png" /></div><div style="float: left;">John Smith 269 Main Street London England</div>
</div>

<div style="float: left; clear: both; margin-bottom: 7px; "> 
<div style="float: left; margin: 5px 7px 0 0;">
<img src="http://themes.goodlayers.com/goodspace/wp-content/uploads/2012/04/Email.png" /></div><div style="float: left;"><a href="#">contact@goodlayers.com</a></div>
</div>

<div style="float: left; clear: both; margin-bottom: 30px; "> 
<div style="float: left; margin: 5px 7px 0 0;">
<img src="http://themes.goodlayers.com/goodspace/wp-content/uploads/2012/04/Call.png" /></div><div style="float: left;"><a href="#">(11)11-223-4566</a></div>
</div>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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