An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, WPExplorer, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from WPExplorer:

Support is provided 100% for free with the purchase of the product. When you purchase a product you are paying for the product itself and not the support. We offer free support to help with any issues or concerns you may have when using our products.

Who can receive support
  • People asking pre-purchase questions
  • Users that have the PURCHASED tag next to their user name
Support includes:
  • Responding to pre-purchase inquiries
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions
Item support does not include:
  • Customization, web design and installation services
  • Support for third party software and plug-ins
  • Making edits to the theme to suit your needs (suggestions are welcomed though)
How To Receive Support?
  • Simply leave a comment (you must be signed into ThemeForest) on the product that you need help with.
When To Email us
  • If you have an issue where you need to share a URL or logins please contact us via the form on our Profile page so that we can assist you accordingly.
Important
  • Before asking questions, read the help fie (it’s in the “Main Files” ZIP) and FAQ below.
  • Please remember you have purchased a “theme” and not access to an ever ending freelancer/web developer.
  • Keep things professional and be nice!
Go to comments

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Do you have the documentation online?

Where can I find the theme’s update changelog?

How can I crop my Full-Width style media images?

By default the full-width style media images have no vertical cropping, this is to allow you to upload images of various proportions without having issues. However, you can easily add a fixed crop for the images.

Step 1:

Open functions/default-image-sizes.php and locate lines 44-45:

if( $post_layout == 'Full Width' || $post_media_size == 'full' ) {
   return '9999';

Change the 9999 value to the height in pixels you want the images cropped.

Step 2: In the same file locate lines 51-52

if( $post_layout == 'Full Width' || $post_media_size == 'full' ) {
 return false;

Change where it says “false” to say “true”.

How do I setup the homepage?

Your homepage should automatically display your latest posts. If it is not, go to Settings->Reading and make sure that you don’t have your homepage set to display a static page.

For the sliders, you will want to go to Appearance->Theme Options and in the “sliders” tab you will find the settings to choose your categories for the slider and carousel.

Whenever you make any changes to your homepage (such as changing the category for the slider) be sure to visit your site using ?clear-cache at the end – example: site.com/?clear-cache – that will clear the cached queries (which are in place to speed up your site).

How do I setup my contact page?

The contact page is setup using the Google map shortcode from the included Symple Shortcodes plugin and the Contact Form 7 plugin (free) for the form: http://wordpress.org/plugins/contact-form-7/

You are welcome of course to use any form plugin you wish though ;)

Here you can find the exact code used on the demo page:

[symple_googlemap title="Pillar Point" location="Pillar Point Afs, Half Moon Bay, CA" zoom="10" height=400]

[symple_heading type="h2" title="Contact Form" margin_top="40px;" margin_bottom="20px" text_align="left"]

Lorem ipsum dolor sit amet, consectetur adipiscing elit. In interdum purus vel libero rhoncus porta. In vel velit nibh. Ut pretium turpis ante, commodo sollicitudin elit. Nam eget leo non nisl mollis vestibulum eu nec nunc. Morbi venenatis lacus et est ultricies ultrices. Curabitur vel elit erat. Suspendisse potenti. Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos.

[symple_spacing size="20px"]

[contact-form-7 id="25" title="Contact me"]

How can I change the homepage carousel time between rotations?

1. Open js/posts-carousel-init.js
2. Add a new parameter “pause” and give it a time in milliseconds. The default is 4000 (4 seconds).

Example (makes transition time 8 seconds): http://cl.ly/image/0u3o2W1f1Z19

How can I randomize the recent posts slider widget?

1. Open functions/widgets/widget-featured-posts.php
2. Add the following to the parameters:

'orderby' => 'rand'

Example: http://mainwpex.wpengine.netdna-cdn.com/wp-content/uploads/carousel-random-order.png

How can I display full-titles for the carousel entries?

1. Open content-homepage-carousel.php and content-related-posts.php
2. Locate the following code:

<?php
// Display trimmmed title
if ( strlen( get_the_title() ) > 35) {
echo substr( the_title( $before = '', $after = '', FALSE ), 0, 35 ) . '...';
} else {                                                the_title();
} ?>

Change all that to:

<?php the_title(); ?>

How can I remove vertical cropping for featured images?

You can easily disable the height cropping for your featured images.

If using a child theme you’ll want to copy the function from functions/default-image-sizes.php into your child theme, otherwise edit it manually.

You want to find the following code:

//blog entries
if( $args == 'entry_width' ) return '620';
if( $args == 'entry_height' ) return '320';
if( $args == 'entry_crop' ) return true;

//blog posts
if( $args == 'post_width' ) {
if( $post_layout == 'Full Width' || $post_media_size == 'full' ) {
return '940';
} else {
return '620';
}
}
if( $args == 'post_height' ) {
f( $post_layout == 'Full Width' || $post_media_size == 'full' ) {
return '400';
} else {
return '320';
}
}
if( $args == 'post_crop' ) {
if( $post_layout == 'Full Width' || $post_media_size == 'full' ) {
return true;
} else {
return true;
}
}

Simply change all the “320” and “620” values to 9999 (to remove fixed vertical height on entries and posts) then locate where it says “return true” and change to “return false” to disable hard cropping.

How i can remove the main search box?

There isn’t any built-in option for removing it. So you would either have to edit header.php and delete the HTML or you can add some CSS to your site to hide it:

#header-search { display: none !important; }

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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