An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Momizat

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Momizat:

This is where you give further info about support for you items.

Please be sure to create your free support account on our forum to take advantage of the free support provided. We have a video tutorial on the home page that shows you how to create an account and submit a new topic.

To provide consistency for buyers, supporting your items includes:
  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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