Discussion on Goodnex Premium Responsive WordPress Theme

175 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi!

Thank you for the great support! Please be patient, because i am still navigating through the theme :) I have searched the help docs, but i can’t find how to setup a background image for each page in a full width layout. as i have mentioned in a previous comment, i need to have some ‘scribbles’ or drawings around the text and widgets/shortcodes. and you said that it can be done. however, i tried placing an image in page background on the custom page options and tried all three (fixed, repeat and repeatX), but the background is still not showing. can you walk me through changing the background per page please?

i am really needing this and would need it again for a re-purchase of goodnex theme for another website i will be doing. thank you!

ThemeMakers

Hi there,

Sure, we could walk you through that and help with solving issues if they are, but first, please create a ticket on that with request to help.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
gimk Purchased

Hello. I inserted youtube a video link in a post type video, but when I get preview of the post, the video not see it. That´s occur to all videos that I post. By other hand, I would like to know how I can edit the information (image, biography) about the author of the post.

Default-user
gimk Purchased

I can´t edit Layout constructor. In the past I could edit this section. The theme have any bug about this or was released a new version that cause this issue?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! is there a way to hide the breadcrumbs? :)

Default-user

Oops sorry sorry. found it. sorry :p

ThemeMakers

Glad to know that you found it ;)

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi! In the box shortcode, is it possible to 1) use a custom icon i have and not the icon options you have in the box shortcode; 2) make the icon size bigger inside the box?

Thank you! :)

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
paramv Purchased

[support ticket #MZV-338-77364] is still open from last 2 days and no response from author.

I purchase this theme after using a leak version, but I am unhappy with this, and feel wasting of money.

May themeforest do the needful in this matter regarding the support query, else give me back my money.

ThemeMakers

Hi there,

As you may know we do not work on weekend, so please be patient and wait until Monday’s morning to get your ticket solved ;)

Regards, Alex

Default-user
paramv Purchased

Hi,

Still my ticket unsolved. whereas I raise ticket on Last Friday at 12 noon as per (GMT +1)

Will you please solve my problem or not?

ThemeMakers

Please, understand that you are not the only one in queue…

Default-user
paramv Purchased

Your support and services is very poor.

ThemeMakers

Sure, especially if you ask something during weekend! ;)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Thank you very much for all the help received from support and development teams through support system. Congratulations!. Good job! We have been very pleased with our website. Thank you very much for your great product and professional support!

ThemeMakers

Thank you for nice feedback here. Glad to know that!

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Absolutely superb support system. I had some issues with how various modules were displaying on different browsers and the dev guys were able to get me exactly what I wanted in a very quick period of time. 10/10!

ThemeMakers

Thanks for such a good words on it. Much appreciated!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
paramv Purchased

Latest version of theme having so many error as compare to old version.

Very Poor Support and Services.

ThemeMakers

Let me disagree with that. You might did something wrong in there. So to find a proper solution would be is to contact our support team and ask them to help.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
krftwrk Purchased

I’m having issues with the scaffolding.

The options in each of the columns are not showing and overlapping. Is there a support form where I can post a screenshot?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, just downloaded this theme and it’s great :)

However I’m trying to setup the four detail boxes on the homepage.

I’ve followed the instructions in the documentation and setup my content type, copied in the template files to my theme, and imported the view however my view isnt displaying as the four boxes, it’s just listing each field with the label, for example when viewing the view it shows this:

Detail Icon: .icons-lightbulb Detail Caption: Innovative Ideas Detail Info: Mauris ut nulla tortor. Vestibulum porttitor ante ac diam interdum fringilla. Nunc eu libero at tellus vulputate pharetra sit amet dapibus erat. Nullam blandit accumsan neque quis laoreet? Detail Color:

Detail Color Type: Hover Detail URL: http://www.google.com

Any ideas what I’m doing wrong or not doing? Thanks v much.

Default-user

Basically the view is just displaying a list of fields in an unformatted list with labels.

ThemeMakers

Hi there,

I’d suggest you to register in our support system and then submit a ticket there with request to help. Once we receive it our managers will gladly handle the problem.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
RenatoD Purchased

is it possible to display different logo on top of the page according to the language?

ThemeMakers

Unfortunately that’s not possible, but we will take in our minds that nice idea for future updates.

Regards, Alex

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • India

Hi, After upgrading wordpress to 9.1,some functions in the admin panel have stopped working. How to solve this problem?

ThemeMakers

Hi there,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

  • Bought between 1 and 9 items
  • China
  • Exclusive Author
  • Has been a member for 4-5 years

Hi, Goodnex theme is good, i hope next release version to add video post type for self-hosted videos links, video post type (now) only supports vimeo and youtube links, it’s not flexible enough.

ThemeMakers

Sure, we’ll take that in our mind for our next release.

Default-user

wow,surprise is coming!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi there,

3 questions 1. when enter portfolio page or product showroom page, it will show up ”...” moving points animation, can we re-move this affect then product can show up quickly?

2. original product picture scale is 940px * 678px, but now our product pictures not match with this, because ours product pictures are square. And porfolio can’t fixed, and show “No Image”.

3. Page background “color” and “Image” seting isn’t workable.

Please help to these. Thanks a lot

Regards, Charles

ThemeMakers

Hi Charles,

I’d suggest you to register in our support system and submit a ticket there for getting qualified assistance. Our managers will gladly help you to solve the problem.

Regards, Alex

Default-user

I have sibmit the ticket,but I can`t find the form to update my problem.Could you answer my question here?Thanks.

ThemeMakers

I have checked our ticket system and haven’t found your ticket. Please provide the ticket # and it will be solved shortly. If you experience problems registering and submitting ticket please provide your email you have used for registration and we will activate your account.

Regards, Jack

  • Argentina
  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
leowys Purchased

Just to warn people about this developer support….

The support is very bad, they only adjust to the basic answers like “We dont offer support for customization” or “The theme cant be translated” C’mon! Leave the “Book” answer and try to be a little helpfull with the people who purchase your products! I’m not saying you have to resolve all the problems but maybe some “orientation” to the solution will be fine… Too bad, never buy another thing from you.

leowys
leowys Purchased

And the tickets system its the worst! Complete every field of the form to submit a ticket its a pain!

leowys
leowys Purchased

And can’t believe this theme doesnt have the ability to translate with .po and .mo files!! Unbelievable!!

ThemeMakers

We provide each our customer with very good support, just check all the feedbacks on this theme. We usually ask our customers to fill every possible field when creating a ticket because it helps us to know their problems more in depth. In case you don’t want to provide us with that credentials it’s up to you, it just takes more time for solving your problem. There are just two or three fields in there which are required, so please don’t panic. So just to be clear I’d like to ask you your ticket ID in our support system to check if everything above is true?

Just to add to all of this above: All our themes contain .po file, so all of them are translation ready. Moreover the Goodnex theme isWPML ready as you may now.

Regards, Alex

leowys
leowys Purchased

Here’s the ticket ID: MBH-995-12135 and i just want to know how to “use” these .mo and .po files because as in any other theme i’ve purchased i’ve translated these files but the theme doesnt recognize it, i dont want to use a “commercial, payed” plugin like WPML because i dont want a multi-language site, just translate a few words in the theme….

ThemeMakers

There is a free plugin, named “codestyling localisation” and it works perfect with .po/.mo files for our themes.

leowys
leowys Purchased

Thanks for your comments but i’m wondering why i need to use a plugin when the theme has the .mo and .po files for localization / translation? I just need to know how to tell the theme to use my edited ES_es.po / .mo file instead of the en_US one. Thanks!

ThemeMakers

There are a lot of articles in the internet, please check this out! http://forumone.com/insights/translating-your-wordpress-site-using-pot-file/

leowys
leowys Purchased

Hello! I was looking to that link and figured it out that your theme it’s localization ready since you have a “Language” folder with .po and .mo (en_US) files in it, but i think you missed the option to tell the theme to use another language (another .mo and .po files, like es_ES) because the logical way to generate another language is putting that files in the “Language” folder, like i did but… the theme ignores that! Do you understand what i’m trying to say? Thanks!

leowys
leowys Purchased

Hello! Now i’m understanding a little more the “Codestyling / Localization” Plugin and started to figure it out how to translate texts. Sory for my previous coment. It’s working now. Thanks!

ThemeMakers

Glad to know that! Enjoy the theme ;)

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