An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ThemeMakers
They will respond to buyers' questions via their own support system.Go to item support
Additional information from ThemeMakers:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Announcement about working hours
ThemeMakers Support Team provides you with professional assistance in case you have some issues using our products or you need some advises in your work. Feel free to contact us through our Support Forum or Support Ticket System. Please be aware we are working to the best of our abilities in order to reply to your request in earliest convenience, but due to busy workflow it might take 24-72 hours to get reply from us.
We are available from Monday to Friday 9 a.m. – 6 p.m. (GMT +1)
We appreciate your patience and thank you for understanding.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Elite Author
- Author was Featured
- Author has had an Item Featured
- Most Wanted Bounty Winner
- Sold between 250 000 and 1 000 000 dollars
- Has been a member for 3-4 years
- Referred between 100 and 199 users
- Bought between 100 and 499 items
- Exclusive Author
|Created||9 July 13|
|Last Update||23 March 14|
|Compatible Browsers||IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|ThemeForest Files Included||Layered PSD, PHP Files, HTML Files, CSS Files, JS Files, PSD|
|Tags||2 skins in one theme, business site template, corporate site template, ipad, iphone, jquery, politic, responsive site template, retina ready, scribble, skeleton css framework based, sortable multiple portfolio|