An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, jawtemplates, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from jawtemplates:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Support for third party software and plug-ins
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to translate GoodStore theme into another language.


Please use POEDIT tool.

po/mo files are included in Goodstore/languages/ folder.

How to update GoodStore theme?


The best way is by Envato Wordpress Toolkit plugin.
Here is tutorial: http://premium.wpmudev.org/blog/envato-wordpress-toolkit-a-themeforest-auto-updater/

How to deactivate JaW Menu or JaW Shortcodes plugin?


Please add to your wp-config.php file this:

define('JAW_FORCE_PLUGINS',true);

I cannot create/save Page.


This problem is probably caused by your settings of max_input_vars.

Please read this article: http://support.jawtemplates.com/goodstore/web/?p=151

If you don’t want to use presets, please go to Theme options -> Backup -> delete PageBuilder presets -> click on Import.

I cannot add nothing into Menu.


This problem is probably caused by your settings of max_input_vars.

Please read this article: http://support.jawtemplates.com/goodstore/web/?p=151

How to install GoodStore theme.

Please follow this video tutorial https://www.youtube.com/watch?v=YIOnVbsv2FI

After you have successfully finished the video tutorial please go to Appearance->Theme Options->Demo and choose your demo data.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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