167 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, i’m having problems getting the theme to work in wordpress, I can upload it ok, but when I try to live preview or activate it I get an internal error

SkatDesign

Hi there,

What error do you get? Did you follow the installation instructions in the documentation?

Cheers!

Default-user

Hi, yes ive tried both the FTP and wordpress way…

this is the error im getting, cheers

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log

SkatDesign

Sorry, but I don’t understand. The .xml needs to be imported through your WP dashboard > Tools > Import (you’ll need the WP importer plugin).

Do you encounter problems installing the theme or the xml data?

Cheers!

Default-user

hi sorry, im really new to this and im struggling to find out how to sort this, im encountering problem installing the theme, it seams to install ok, but when I try to preview the theme through the WP dashboard I get the above error, if I try to activate the theme I get the error as above then I cant seam to access WP, all I get is the error and the only way to get out of it is to remove the app and reinstall, do you think I need to contact my host admin for help ??

SkatDesign

Can you send me test username and pwd. on your website? I can try to install and set it up for you.

You can use the contact form on my profile page, here:

http://themeforest.net/user/SkatDesign

Cheers!

  • Elite Author
  • Sold between 100 000 and 250 000 dollars
  • Has been a member for 4-5 years
  • Bought between 100 and 499 items
  • Referred between 100 and 199 users
  • Exclusive Author
  • Greece

Hey guys,

Just wanted to let you know that from 23rd of December until 4th of January I’ll be out of office for the winter holidays and I won’t be able to provide any support. Cheers and Happy Holidays! Chris

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 2-3 years

Am having the white screen of death using your theme. it has been working ok and suddenly stopped working. I have disabled all plugins and still not working. Can you please assist ASAP? site is www.tmbuilders.ca

SkatDesign

Hi there,

Please download the latest version of the theme and replace the file named “header.php” with the new version.

Cheers!

sheridanp
Hello. Images added to pages are being distorted when viewed on mobile. Also the short codes menu has disappeared from backend. Can you please let me know how to fix these issues? Im using the latest update see http://www.tmbuilders.ca/services/ and http://www.tmbuilders.ca/about/
SkatDesign

Hi there,

1. Can you send me a test username and pwd. so I can take a closer look? You can use the contact form on my profile page.

2. The shortcode menu disappeared in the WP 3.9 version. It was revamped from scratch and it will take a little while to update all my themes because there’s a lot of work to do to create it again.

Cheers!

  • Has been a member for 0-1 years

Hey there, working with a client who downloaded the theme in October and wishes to use it. I’ve uploaded the theme to my website onto Wordpress 3.9 but I receive these errors:

Warning: Illegal string offset ‘title’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1548

Warning: Illegal string offset ‘url’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1548

Warning: Illegal string offset ‘link’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1548

Warning: Illegal string offset ‘description’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1548

Warning: Illegal string offset ‘title’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1566

Warning: Illegal string offset ‘url’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1569

Warning: Illegal string offset ‘link’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1586

Warning: Illegal string offset ‘description’ in /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php on line 1589

Warning: Cannot modify header information – headers already sent by (output started at /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php:1548) in /home/phoenixsinga/public_html/wp-includes/option.php on line 747

Warning: Cannot modify header information – headers already sent by (output started at /home/phoenixsinga/public_html/wp-content/themes/gotham/admin/admin-interface.php:1548) in /home/phoenixsinga/public_html/wp-includes/option.php on line 748

I was wondering what files, if any, need to be updated for 3.9 to fix this problem.

Cheers.

SkatDesign

Hi there,

There is an illegal character in the fields of the slider options. Go to your WP dashboard > Appearance > Gotham Options > Slider and make sure to clear all the fields.

Save, Done.

Let me know how’s going.

Cheers!

Default-user

I appreciate the timely response.

The fields have been cleared and I saved. That removed the error messages however whenever I attempt to load the website, it appears for a split second and then turns into a blank white page.

What do you reckon is the cause of this?

Thanks!

SkatDesign

I think you have an old version of the theme. You’ll need to get the latest version of the theme and install it.

Cheers!

Default-user

Thanks for your help, it’s working great!

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
stbg Purchased

Hi. How do i implement another responsive menu? Have you tried some of the ones with a stacked pic icon. Do they work with Gotham? Can i make them work with Gotham? Like WP Responsive menu or Responsive Menu Created By Peter Featherstone.

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
stbg Purchased

Hi. How do i implement another responsive menu? Have you tried some of the ones with a stacked pic icon. Do they work with Gotham? Can i make them work with Gotham? Like WP Responsive menu or Responsive Menu Created By Peter Featherstone.

SkatDesign

Hi there,

Simply insert your menu code in the “header.php” file (if you want the menu in the header).

Cheers!

  • Has been a member for 0-1 years

A freelancer built my site using your Wordpress theme, Gotham. The theme seems to have caused the White Screen of Death. How do I upgrade to the new version of Gotham and still keep all of the customizations that were made?

SkatDesign

Hi there,

Simply replace the file named “header.php” and “functions.php” with the latest version.

Cheers!

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