This author's response time can be up to 2 business days.
I just installed the Gothica theme. The page builder with sample page does show title with border blocks, but it isn’t available in the list of “Available blocks”. I looked at the “block” folder inside “page-builder-pmc-shortcode” theme, and it does not have “Title with Border” either. Am I missing something? Thank you.
for support please sen mail via my profile.
I loved this template from the first time I saw it and words can’t express the gratitude that I have for the support that I received while building my website. Gljivec and Ivo were extremely helpful and patient. I’ve been building websites since 2011 and they are by far the best support staff that i came across to date. I will always and forever be a loyal customer. I truly appreciate them. Thank you!!
thank you very much for the kind words, we do our best .
Hi thee… Is the Demo XML included with the theme?
yes, you can get it from our support portal here after the purchase, or you can write via the contact form on my profile:
Thanks, message sent via your profile.
By the way that link doesn’t work?
ERROR: Couldn’t register you… please contact the webmaster !
did you use purchase code in registration? Otherwise Ill send the demo content in the ticket.
I have had to re-install my theme gothica and now the drop down menu for the main Menu is missing…. does anyone know how to fix this?
send mail via my profile and I will check.
Where is the written help file? I haven’t found it. I cannot find these extra plugins. Plus one of them is an extra 18 bucks!
I’m starting to regret my purchase.
you just rated 1 with stating that you have to buy extra plugins? All you have to do is unpack the zip you downloaded and inside you have documentation and all the plugins are under recommended plugins directory. Really disappointed in how you rate 1 without even waiting for me to answer…
Check the screen what you will see after unzipping the file:
ok since there is no response from you anymore, I will now report the comment and review to Envato as intentional damage to rating.
First off, I did unpack everything. There are no help files and no links to the extra plugins and yes, I see the one that needs to be bought. YOU posted a preview that is loaded with extras that have to be purchased for it to look the way you have it. How about I report THAT to Envato since you didn’t wait for me to respond.
are you serious? What links? All the plugins are included and yes this is how Envato wants it. We update revolution slider as new versions are released. Nothing has to be purchased , all the neccessary plugins are in the Recommended plugins directory waiting to be installed . And yes please do report it to Envato, this is how the plugins are provided (note that this is the first complaint of this sort in 10k purchases).
I see you reported it , I haven’t so far reported any of your comments. To explain once again to everyone else. Once you install the Theme there are following directories in the package: documentation, Recommended plugins and PSD.
Recommended plugins dirctory contains ALL plugins that are needed for the theme to work exactly like the live demo. Inside there is a readme file that contains links to the free plugins in case you need an update. The paid plugin (revolution slider) is updated along with the Theme every time the new version is released.
Are YOU serious?
I was coming back to tell you that I deleted and reinstalled the package and now have found the folders with the things I need. It may have been a glitch somewhere during download. However, I come back to this. Yes, I reported the comment because YOU said you reported mine. I don’t care how many downloads you have gotten, congratulations. That has nothing to do with me. You never once asked me what was wrong, never even attempted to look into what was happening. I am not and never professed to be a web design and coding genius because I’m not. So why not try to help me instead of going on this ego-driven rant? You just proceeded to jump on my rating and comment. You do know it can be changed on my side right? Oh…guess you didn’t. Is that the great customer service showing? Hmmm….
I have no problem changing my rating but it will reflect your behavior to my issue. Have a good day. NOW, I won’t be responding to this anymore.
so showing whith a screenshot of how the package looks like is not help? And yes ofcourse I get upset when you rate 1 without even waiting for me to respond. First thing in the morning was answering to your question and if you would have waited just a bit none of this would have happened.
I apologize to appear a bit harsh but rating 1 instantly without even waiting for an answer is just not right.
I just received a support ticket back with a terrible incomplete answer in the support ticket system. It would be helpful if your team members could give more helpful, complete answers. I am a repeat customer but do not like the lack of accountability in the private ticketing system compared to the old forums.
what was your ticket number?
I had purchased the theme sometime back and noticed under my downloads area that it has been deleted.
Now i came across the same them but with a new user ..
So as a paying customer how am i able to download the newer version of the theme with ought making payment again
you can only download theme with the account that you have bought the theme.
Well yes i have loged in with my username which i purchased the original theme which was called “GOTHICUS” but this theme which is the same is called “GOTHICA” you would know why you changed it.
I need to keep the theme updated for security risks and improvements so now you have changed the theme name and location and mislead customers.
please explain? also give me access to have the new version on my downloads page as i have already purchased the theme. ( Gothicus )
Gothica is without WooCommerce, Gothicus is with WooCommerce, so there was no name change.
You can only download with accout that you have bought the theme lika I said before.
oh I see it now, it is currently under review that is why it’s not visible. It will be back on within a day or two and I will let you know when that happens promptly. Sorry for inconveniences.
Ok please do and why is it under review? We had a security Warning with the theme and we are using 1.2 but our web host warned us about security risk with the theme. hence blocked our site.
Any issues with security with the theme?
there is absolutly no security issue with the theme. Only if you use revolution slider 1.1.4 then you need to update it.
I sent my Wordpress login information. Can you confirm if you received it? Also, am I able to create links in each section or embed online booking software into the pages in the form of a widget?
yes we got the information, support will be provided further in the ticket. Thank you.
I purchased this theme a month or two ago and have had the hardest time getting everything to work properly. I emailed support a few days ago in regards to helping me with the portfolio section and haven’t heard back from anyone. I need help changing those thumbnails on the portfolio section. Can someone please email me ASAP! I need to get my site up.
I just answered the ticket. I apologize for the delay.
When the Page Builder is activated I can’t use the Visual side when posting blogs or creating pages. Not cool because it means that EVERY time I want to post something or work on a new page, I essentially have to shut my entire site down because without the Page Builder it looks unprofessional and messy. What do I do?
download latest version from themeforest and update theme and page builder.
Just did that – NOTHING CHANGED. I’m really unhappy about this. I have to DEACTIVATE the page builder every time I write a blog post or add a new page – this is NOT ok AT ALL. The page builder is used on the home page, so when I do this all my home page shows is the footer! Other ideas??
send me logins via ticket and I will check.
I sent it – have you received yet???
the last ticket we have from you is from august 2014. This was an issue with older version when wordpress 4.0 came out. But it has been fixed since with the new version of page builder (you need to update both the builder and the theme).
I submitted and have an email from your support on Jan 13. Anyway, the versions I’m running are as follows: WP 4.1, Gothica Theme 1.2, Builder 1.1.0 – which is incorrect?
Are you able to help me or not?
we have fixed this via ticket.
Hi, I can’t install Ghotica trial version. Help Please.
we don’t have trial version!
There s a bug with the latest woocommerce/wordpress updates. When it gets to the cart page, the admin bar disappears and the cart page won’t show up. Its a theme issue because when i switch to the 2015 theme, everything comes up fine.
theme was not yet updated to Woo 2.3 which you can also read in theme description. You will need to use Woo 2.2. for now.
I’ve just uploaded the theme, demo content (xml file) and rev slider along with the other plugins. I set the Settings to a static page and selected “Home”.
When I visit the site, I’m missing all the pictures and social media icons and on the home page where a large photo should be at the very top is just this little wheel that keeps spinning as if it’s waiting on something to populate.
Also, I only see Home and Sample pages under the Pages category.
Can you please help?
for support please write through the support tab in theme’s description.
Thanks and best regards.
Tried to register on your support site – it keeps saying my purchase code is invalid. I need support please. On mobile/responsive viewing – I need to get the arrows under testimonials to show (otherwise there is no way to view more than one!) and also the social icons and links to show. Please advise.
forums are closed, please contact us via support tab. Thank you .
Ticket submitted. Ticket #59010. Thank you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $17