73 comments found

Hi, I just installed the Gothica theme. The page builder with sample page does show title with border blocks, but it isn’t available in the list of “Available blocks”. I looked at the “block” folder inside “page-builder-pmc-shortcode” theme, and it does not have “Title with Border” either. Am I missing something? Thank you.

gljivec

Hi,

for support please sen mail via my profile.

Best regards.

I loved this template from the first time I saw it and words can’t express the gratitude that I have for the support that I received while building my website. Gljivec and Ivo were extremely helpful and patient. I’ve been building websites since 2011 and they are by far the best support staff that i came across to date. I will always and forever be a loyal customer. I truly appreciate them. Thank you!!

gljivec

Hi,

thank you very much for the kind words, we do our best :).

Best regards

Hi thee… Is the Demo XML included with the theme?

Thanks.

CanadaRocks

By the way that link doesn’t work? ERROR: Couldn’t register you… please contact the webmaster !

CanadaRocks

Great start!

gljivec

Hi,

did you use purchase code in registration? Otherwise Ill send the demo content in the ticket.

Best regards

I have had to re-install my theme gothica and now the drop down menu for the main Menu is missing…. does anyone know how to fix this? thank you

gljivec

Hi,

send mail via my profile and I will check.

Best reagrds.

Where is the written help file? I haven’t found it. I cannot find these extra plugins. Plus one of them is an extra 18 bucks!

I’m starting to regret my purchase.

gljivec

Hi,

I see you reported it :), I haven’t so far reported any of your comments. To explain once again to everyone else. Once you install the Theme there are following directories in the package: documentation, Recommended plugins and PSD.

Recommended plugins dirctory contains ALL plugins that are needed for the theme to work exactly like the live demo. Inside there is a readme file that contains links to the free plugins in case you need an update. The paid plugin (revolution slider) is updated along with the Theme every time the new version is released.

Best regards

Default-user

Are YOU serious? I was coming back to tell you that I deleted and reinstalled the package and now have found the folders with the things I need. It may have been a glitch somewhere during download. However, I come back to this. Yes, I reported the comment because YOU said you reported mine. I don’t care how many downloads you have gotten, congratulations. That has nothing to do with me. You never once asked me what was wrong, never even attempted to look into what was happening. I am not and never professed to be a web design and coding genius because I’m not. So why not try to help me instead of going on this ego-driven rant? You just proceeded to jump on my rating and comment. You do know it can be changed on my side right? Oh…guess you didn’t. Is that the great customer service showing? Hmmm…. I have no problem changing my rating but it will reflect your behavior to my issue. Have a good day. NOW, I won’t be responding to this anymore.

gljivec

Hi,

so showing whith a screenshot of how the package looks like is not help? And yes ofcourse I get upset when you rate 1 without even waiting for me to respond. First thing in the morning was answering to your question and if you would have waited just a bit none of this would have happened.

I apologize to appear a bit harsh but rating 1 instantly without even waiting for an answer is just not right.

Best regards

I just received a support ticket back with a terrible incomplete answer in the support ticket system. It would be helpful if your team members could give more helpful, complete answers. I am a repeat customer but do not like the lack of accountability in the private ticketing system compared to the old forums.

gljivec

Hi,

what was your ticket number?

Best reagrds.

I had purchased the theme sometime back and noticed under my downloads area that it has been deleted.

Now i came across the same them but with a new user ..

So as a paying customer how am i able to download the newer version of the theme with ought making payment again

Default-user

Ok please do and why is it under review? We had a security Warning with the theme and we are using 1.2 but our web host warned us about security risk with the theme. hence blocked our site.

Any issues with security with the theme?

gljivec

Hi,

there is absolutly no security issue with the theme. Only if you use revolution slider 1.1.4 then you need to update it.

Best reagrds.

Hello, I sent my Wordpress login information. Can you confirm if you received it? Also, am I able to create links in each section or embed online booking software into the pages in the form of a widget?

Sherri hairsugar@gmail.com.
gljivec

Hi,

yes we got the information, support will be provided further in the ticket. Thank you.

Best regards

I purchased this theme a month or two ago and have had the hardest time getting everything to work properly. I emailed support a few days ago in regards to helping me with the portfolio section and haven’t heard back from anyone. I need help changing those thumbnails on the portfolio section. Can someone please email me ASAP! I need to get my site up.

Sherri

gljivec

Hi,

I just answered the ticket. I apologize for the delay.

Best regards

When the Page Builder is activated I can’t use the Visual side when posting blogs or creating pages. Not cool because it means that EVERY time I want to post something or work on a new page, I essentially have to shut my entire site down because without the Page Builder it looks unprofessional and messy. What do I do?

brashberry

I submitted and have an email from your support on Jan 13. Anyway, the versions I’m running are as follows: WP 4.1, Gothica Theme 1.2, Builder 1.1.0 – which is incorrect?

brashberry

Are you able to help me or not?

gljivec

Hi,

we have fixed this via ticket.

Best regards.

Hi, I can’t install Ghotica trial version. Help Please.

gljivec

Hi,

we don’t have trial version!

Best regards.

There s a bug with the latest woocommerce/wordpress updates. When it gets to the cart page, the admin bar disappears and the cart page won’t show up. Its a theme issue because when i switch to the 2015 theme, everything comes up fine.

gljivec

Hi,

theme was not yet updated to Woo 2.3 which you can also read in theme description. You will need to use Woo 2.2. for now.

Best regards.

Hi, I’ve just uploaded the theme, demo content (xml file) and rev slider along with the other plugins. I set the Settings to a static page and selected “Home”.

When I visit the site, I’m missing all the pictures and social media icons and on the home page where a large photo should be at the very top is just this little wheel that keeps spinning as if it’s waiting on something to populate.

Also, I only see Home and Sample pages under the Pages category.

Can you please help?

Thanks!

gljivec

Hi,

for support please write through the support tab in theme’s description.

Thanks and best regards.

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