43 comments found

HI …I just bought this and there’s no html???

Dream-Theme

Impossible! Please send me a PM – I will send it to you via e-mail. Also I can assist with installation.

OKay.. Thank you !

Will you be doing a WP theme for this in the future?

Hi i cant install this on tumblr for some reason. I copy the html into word and then load it into tumbrl, but i only get writing when i do and cant change anything. Can you help please.

tempella Purchased

hi, I’m having problems getting the ask me any question on tumblr button to work, it’s unclickable, any help to solve this?

Hi I am having same problems as the previous person where I copy the html code into tumblr and all that displays is a white background, normal text and the setup is displayed improperly. I tried resetting the appearance defaults but no joy. Support please?

Dream-Theme

Hello!

Please submit a ticket via our helpdesk: http://support.dream-theme.com/ – our support staff will assist you with theme installation.

mcouts Purchased

This won’t install. Please Help. Everyone has the same problem! I think the new version of tumblr doesn’t support. Your manual looks like a old version of tumblr. Please help us or give us our money back!

Dream-Theme

Hello!

Just tested – works just fine. There is well known bug with custom themes in Tumblr: you will not see changes in theme appearance setup interface until you save, close and then again open theme appearance settings interface. This can be a little bit confusing.

We’ll make corespondent screencast to visually explain installation process.

Sorry for any inconveniences.

mcouts

Still not working I save and it reverts back to my old theme

Dream-Theme

Hello!

Our support staff can assist with the theme installation (if you do not mind giving us access to your Tumblr account).

Please submit a ticket via our online HelpDesk (if you have not done it yet) : http://support.dream-theme.com/ – our support staff will assist with theme installation.

Just purchased and love it. I just wish I could change the post background color because I used the red color scheme and it looks off with the stark white. Other than that it was a quick install and love the theme!!

Dream-Theme

Hello!

Please, submit a support request via our online HelpDesk: http://support.dream-theme.com/ – our support staff will get back to you ASAP and assist with theme setup.

No need :) The installation went perfect and it looks great now. Thanks for such a great theme!

lcueva23 Purchased

I just downloaded. I am dissapointed because when applying the HTML code everything is plain. What am I doing wrong? This theme looks great btw

Dream-Theme

Hi,

At this moment custom themes (from HTML ) feature in TUMBLR is kinda buggy. Please , submit a support request via our online HelpDesk: http://support.dream-theme.com/ – our support staff will get back to you ASAP and assist with theme setup.

lcueva23 Purchased

Don’t you think you should include that kind of information before I spend my money on your service? This is misinformation and I want my money back immediately.

Dream-Theme

Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt. In your case this is not the issue of the theme – it is issue of Tumblr itself. This issue can be easily solved and you were offered help…

Anyway all refund claims must be made to Envato Support: http://themeforest.net/support

Please note that Envato will verify the validity of the claim before a refund is approved.

Refer to Envato Membership Terms and Conditions for more details: http://themeforest.net/legal/membership

lcueva23 Purchased

please tell me you are kidding. This “product” is the exact opposite of what you are claiming. IT IS NOT COMPATIBLE NOR WORKING IN TUMBLR AS SOLD CURRENTLY . Your response in a previous comment was basically “sorry tumblr’s html is kind of buggy”. You are conning people out of money for a product that is not even supported/compatible. You offered help but lets face it, it can’t be fixed on my end nor yours only Tumblr’s end. You and I both know Tumblr will not cater to my issue and recode to allow compatibility. What this comes down to is you marketed a service, it was purchased, and you admittedly replied it was “buggy”. If you think for one second that I’m letting this go because it was only 14$ you are gravely mistaken. It’s the principle and also the next potential victims that will be conned. If I do not receive a full refund I will take legal matters. you think I’m bluffing? try me.

Dream-Theme

It was sold over 100 times. None from buyers had these issues. So theme is not buggy, and 100% compatible with tumblr. But Tumblr itself has issue with custom themes (it is well known to everyone who installed themes from HTML ): so after installing theme you may need to reset theme settings or reinstall theme. After these very simple steps it all works just fine.

Moreover, we offered you assistance with theme setup.

If you feel you want to request a refund – please submit a request to Envato support (I’m not sure will it be approved).

If you want to get things working – please make those couple of extra clicks to set theme up. (or let our support staff help you).

But posting angry comments unfortunately will not do any help…

Hello, guys!

I’m here for just a second to remind / let you know that it is New Year and [orthodox] Christmas holidays in our country. Therefore all support requests received in this period will be processed starting from January 9.

Thank you for your patience and understanding!

Kindest regards, Miroslav (from Dream-Theme)

I notice that the search does not work on the demo. Before purchasing, can you please confirm that it works without issues. Thank you.

Everything seems to work perfectly, I did save the css from your location to my personal webspace for further alterations. But its a perfect theme, thx, I’m impressed this is possible with tumblr!

Dream-Theme

Hey, Thanks for feedback!

Attention, important notice!

Hello guys!

Currently, we are providing help-desk software upgrade. Our new Support Portal will include such extremely useful modules as Knowledge Base and Troubleshooter. We hope that these improvements will help you to solve product-related issues even without submitting a support request.

Considering the circumstances mentioned above, support tickets submission will be withdrawn from Feb 15th till Feb 20th. Meanwhile, you will be able to use our Knowledge Base for self-supporting problem solving.

Thank you for your understanding!
Yours sincerely, Dream-Theme

MsDacia Purchased

Hello! I just purchased this theme and there is no HTML code in the file…Please help.

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

Nifrodel Purchased

Hmm, just bought this theme and there is no Manual…well, the Manual folder is empty. What’s going on? Not sure I can install this theme now, not with the limited amount of files I was just given in the download…

Nifrodel Purchased

Nvm – ignore my previous comment – I found the manual now, thanks. :)

Purchased and installed with no problems. Love the look and functionality of the theme.

I do have a question/request/issue with the search function though. The results only show 15 results, even when more than 15 posts have the same tag. When a custom page is added using /tagged it shows page navigation at the bottom, but not when using search. Is this known? And if so, is there a fix in the works?

Thanks.

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

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