Support for Gran - Premium Responsive Magento Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, magentech, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from magentech:

Dear customers!

If your already purchased our theme and you need technical support you can submit ticket in our Support System

Technical support working time: Monday – Friday 8:30am to 5:30pm UTC+7

Response working time: Within 24 hours

Thank you very much for the purchase, we look forward to helping you!

Go to item support

Frequently Asked Questions

How to i get support for this theme?

All our themes support is handled at our Support Center, see the links below. Only Pre-Sales questions are handled here in the comments.

Please follow the steps before post a new topic:

1. Make sure you have read the Online Documentation, Frequently Asked Questions and Community Forum for the answer to your question. Most of the questions can be answered in that area.

2. Always perform a Forum Search before you post, it’s very possible your issue has already been brought up and has been answered.

3. If you cannot find the answer to your question, then please post a new ticket and our support team will help. Always be as descriptive as possible with following information:

  • Provide Purchase Details to verify your purchase.
  • If possible provide URL and/or screenshots where you see issue.
  • It’s good to provide FTP Details and Admin Panel Details.

Thank you so much and we look forward to serving you!

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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