An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by tomsky
Frequently Asked Questions
I want to use the theme with additional language, and after installing my language pack (copying language files over to my ftp) I get a following error when I view the page:
Could not load language module/customFooter! in /home/qwerty/public_html/shop/system/library/language.php on line 26
This is because you haven’t copied all the language files provided with the theme into your own language folders. To find out how to do it, please read: http://goinventive.co.uk/themeforest/granule/#!/languages_other_than_english
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.