An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, tomsky, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from tomsky:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Frequently Asked Questions

I want to use the theme with additional language, and after installing my language pack (copying language files over to my ftp) I get a following error when I view the page:

Could not load language module/customFooter! in /home/qwerty/public_html/shop/system/library/language.php on line 26

This is because you haven’t copied all the language files provided with the theme into your own language folders. To find out how to do it, please read: http://goinventive.co.uk/themeforest/granule/#!/languages_other_than_english

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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