UpSolution

UpSolution supports this item

Supported

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

IS GRATA GOOD FOR ME?

The best way to remove your doubts is test drive the full-featured copy of Grata.

DO YOU SUPPORT 3RD PARTY PLUGINS?

You can test compatibilty of your plugins on your personal test drive website.

WHAT IS THE BEST WAY TO LEARN ABOUT THIS THEME?

Visit Demosite. Check Theme Options, 3-d party plugins compatibility and anything else at your personal test drive website!

I’VE BOUGHT THE THEME AND HAVE A QUESTION. WHERE DO I GO?

Go to our Support Portal and follow these steps (it will speed up the resolution of your issue):
  1. Always look through the theme Knowledge Base first. Though it’s short and simple, most of the common requests are covered there.
  2. Use a forum search as sometimes you can find your solution in some tickets. But before applying any modifications always create backups!
  3. If you are reporting a bug or asking a question related to some specific page, always provide related page’s URL. If you want to keep privacy of the website URL, mark your ticket as a private.
  4. Please always include the Theme Version Number and any Plugins that you are running.
  5. When question or bugreport is connected with admin area, please provide us web credentials with a private reply. You can create a separate user for us, which will be deleted later. We’ll need to know login URL, username and password.
  6. If your request is connected with some visible errors, a screenshot will help us a lot. For example, here’s a great tool for making screenshots.
  7. Always subscribe to your ticket, that’s the best way to know about your issue status updates.

I’VE REGISTERED FOR YOUR SUPPORT PORTAL BUT AM HAVING TROUBLE LOGGING IN. WHAT DO I DO?

Please contact with us using this contact form.

WHAT IS THE SUPPORT SCHEDULE?

  • Forum response time can take up to 36 hours Monday-Friday.
  • Support Team checks all new messages from 8:00 to 17:00 only (GMT+0).
  • Support Team doesn’t work on Saturday and Sunday.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Additional information from UpSolution:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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