217 comments found

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Exclusive Author
swiftmed Purchased

Hi Themeton,

I’ve been having an awful lot of problems with Themeforest comments lately, not sure if some has come through or some has not. Here are some support questions i’d really like to get your feedback on, if at all possible?

1. How can I remove the overlay with the two black + and link out buttons on carousel / portfolio images please? I don’t want the overlay. I just want them image to link to the portfolio post.

2. How can I stop the animation of the portfolio when the page first loads, where the portfolio items spread out from the left side of the page to the right?

3. Column Service boxes, how can I get them to remain the exact same height at all times, even when responsiveness happens when resizing the browser? I’ve already ensured Im using the exact same number of words / characters in the boxes.

4. You said something about using a column box with a quote, when I asked if there was a way of posting one specific testimonial on a page. I looked in the shortcodes and I see no such option. I am trying to post a testimonial on portfolio pages. How can I either choose a testimonial to post on the page, or insert a quote somehow?

5. Still having problems with image quality blurring. The images Im inserting are larger than would ever be displayed on the website, so I know the images aren’t being stretched. As requested, I’ve emailed you login details.

Please disregard all past support request comments on here. I only require help with the above questions now if possible.

Lastly, thank you SO MUCH for all your help. This is by far the best theme I have ever purchased, and the support you’ve given me has been utterly outstanding, and I want you to know that I really do appreciate it. Thank you, Themeton.

Andrew

themeton

1. Please find remove hover icons from FAQ page. http://goo.gl/OSlFB It is possible link for image but it requires php changes. So i think it seems better solution If we keep only link icon there.

2. I updated/fixed this issue for another customer. But I don’t remember how was the solutions. I’ll check and try to find solution for you soon

3. Looks I answered your previous comment, http://goo.gl/c0T34

4. Just select column element and add queote text and select Blockquote tab for your testimonial text and add your author/name there and align it right.

5. Please check your site now. I just removed gallery post format image and leave featured image there. Now image looks better than before

Thanks a million

Default-user
swiftmed Purchased

Hi, thank you. all your solutions worked fine, apart from number one above.

I Added the custom CSS, so the buttons are gone, but the image still fades when you mouse over it. How can I stop it fading, and make the image link to the post URL. So there is no fading, and no hover buttons. Just a linked image.

themeton

Okay, it requires php changes. I’ll give you updated file/files soon. Thanks

themeton

Please update/overwrite this file into you theme directory. (archive has folder structure and you just upload with folder into Gravity directory).

Updated file: http://d.pr/f/1bzm

http://www.screenr.com/YpNH

Thanks

Default-user
swiftmed Purchased

Hi there,

Thanks for that – It doesn’t seem to have made a difference. Uploaded the file as requested, but no excerpt box showed up in carousel boxes, and the fades still show when you hover the mouse over the image.

I compared the file you gave me with the file I had in my theme, and they appear to be completely identical. Same number of lines, same size, no changes anywhere in the document. Wondering whether you might have sent me the wrong file by mistake?

Also your screener video doesn’t appear to have any sound with it. I could make out what you were doing so it’s not a problem. Just thought you should know. Look forward to hearing from you.

Andrew

Default-user
swiftmed Purchased

Hi, can you please help me with this? Didn’t realise 11 days had passed since I’d asked for further clarification on this, but still require help please?

themeton

Please check your site now. Luckily I have your site login and updated few files. Now portfolio and carousel are clickable and without overlay.

Thanks

Default-user
swiftmed Purchased

Dude, you are absolutely awesome. Thank you SO much.

Default-user
swiftmed Purchased

One last thing, whatever you did to remove the hover on the portfolio items, could you do the exact same thing on blog posts with featured images please? See this blog post for example, still has the fading on it when you hover. http://bit.ly/166EefP

themeton

I just removed overlay event from javascript file. Hope now removed those effect on every places. If there have another one let me know.

Thanks

Default-user
swiftmed Purchased

Thank you very much sir. Much appreciated.

  • Bought between 1 and 9 items
  • France
  • Has been a member for 1-2 years
reflet90 Purchased

Hi, I am facing a paging issue on my blog. When clicking “Page 2” instead of loading page 2, the website only reloads the current page. Any suggestion? Thanks for your help

themeton

Is this built by page builder or regular blog/category page?
Can I see it in action?

Thanks

Default-user
reflet90 Purchased
Take a look here: http://www.watchworldguide.com/

Thanks

Default-user
reflet90 Purchased

Do you have a solution?

themeton

I don’t see there any pagination. Also I just see only 10 posts there. Typically wp paged with 10 posts. Is there have more than 10 posts right now? Also can I see the page that has pagination?

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Exclusive Author
swiftmed Purchased

hi,

could you take a look at the page below from an iPhone or iPad please? for some reason the text is jumping all over the place. it was also doing this on the home page until i removed the testimonials from page builder. this page doesn’t have testimonials but still is playing up.

also could you please check my support Emil from a few days ago above this one? the modified file you sent me was identical to the one i have, so made no difference.

http://metalpotato.com/website-design/
themeton

I god 404 error when I just trying to access. http://d.pr/i/Q8ij It refers on some pages (yourdomain + subpage). I checked your page slug to web-design (it was website-design) but no access for me.

Do you know this issue? I checked home page on iphone and it is fine.

Thanks

Default-user
swiftmed Purchased

Hi, as I said, the home page looks fine. It seems to be the Website design page, sometimes the blog page, and the testimonials section on the contact page. I’ve uploaded a video showing the problem so you can see. http://bit.ly/11R95bx

Can you look into my previous support request too please where you said to overwrite the init.php file with the one you sent me? The file sent was identical to the one I had, so made no difference.

themeton

Thank you for the video. I’m wondering why it is glitching always. Can you clear cache of your browser and try again?

I checked your site on iPhone 4 safari and chrome and both of they had no problem.

Sorry for my so general answer. I really don’t see this problem on my mobile

Thanks

Default-user
swiftmed Purchased

Hi,

The problem now seems to have sorted itself. Im still waiting for a reply regarding my other problem, mentioned in the last two emails on this thread, and further up this page. Could you please help?!?

themeton

Okay, sure

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
coacher Purchased

Hi, please tell me how to change the width of sub-menu? Tks!

themeton
#menu ul li:hover ul, #menu ul li.sfHover ul {
  width:240px !important;
}
Please use this simple style on Custom CSS field. Now width is 190px wide.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
atwatwx Purchased

Are we having the Twitter issue now? since Twitter will update his API from VC1 to 1.1 ??? cuz now my latest tweets are not working :/ neither in your demo pages

themeton

Hello, I also think it is about api. Can you use advanced twitter plugin on your site instead of existing one.

I think custom plugin is an easy and more reliable. Thanks

Default-user
atwatwx Purchased

lol so you are not going to update the twitter API to your theme since is not working now ?

themeton

I suggestion you to use http://wordpress.org/plugins/recent-tweets-widget/ plugin.

Also probably this, http://wordpress.org/plugins/oauth-twitter-feed-for-developers/

You have so many choices :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico
zamer Purchased

This quick note is to show my gratitude to themeton for the five-star service quality!! thx a lot!!

  • Has been a member for 1-2 years

Page Builder are not working properly http://screencast.com/t/dgPE6cAWYJ

themeton

What is your wordpress version ? Please update it and I hope it will work then. Thanks

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States
ncfan2030 Purchased

Hello,

I am trying to make just the h1 title tag font “Clicker Script”. I place this in the custom CSS box on admin panel, but it does not change the h1 title tag at the top of the page. Any help would be great! Thank you.

themeton

Please make sure your browser isn’t caching old styles. And add css importance or more deep selector on H1 tags.

h1 { font-family:'Clicker Script' !important }

Thanks

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Exclusive Author
swiftmed Purchased

Hi,

Could you tell me why the comments section breaks up comments into separate bubbles if a new line is started when someone leaves a comment? For example, see the following image… that should all be in the same bubble??

http://picturepush.com/public/13331694
themeton

Can you check how he make a new line?
I suspect simpe P tag mixing comments box section. I’ve checked my theme comment with big xml content from http://codex.wordpress.org/Theme_Unit_Test

But I never see this issue before. Also can I see it in action?

themeton

Ohh I see. I’ll fix it soon on your site.

themeton

Okay, please check now. I hope fixed it now. Removed some P tag styles and bind it on container div.

Thanks a lot

Default-user
swiftmed Purchased

Yet again, you’ve sorted it out. This is by far the best theme with the best after-sales support I’ve ever received, and I’ve bought a LOT of themes.

Thank you, Themeton.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
coacher Purchased

In porfolio page, I want to arrange the article title by row, it’snt absolute now. Please tell me how to get it!

themeton

Your desire isn’t clear for me. Can you describe your wishes little bit detailed?

Thanks

Default-user
coacher Purchased

I want to arrange the items of porfolio page as the items of blog page :(

themeton

You want to show your portfolio items just like regular blog layout. Right?

Default-user
coacher Purchased

Yes, because we have many items to show, so, we think the regular blog layout like reasonnable

themeton

How did you show your portfolio items? By page or page builder element or …? I need to know where we need to make changes

Default-user
coacher Purchased

I want to show by page builder element: thumds-nail and title

Default-user
coacher Purchased

can you help me to make changes? plz!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United Kingdom

I just wanted to say that we have been really impressed with the Gravity theme, it more than fulfils all our needs and certainly exceeded our expectations for quality and ease of use. We’re not very technical as we’re a marketing consultancy rather than a creative agency but we have to say the support service delivered has been exceptional. The video’s are great and when we’ve struggled ThemeTon have been absolutely brilliant. I guess it must be a pain dealing with guys like us who haven’t got a clue, but the support has always been understanding and explains what to do in ways we can grasp.

We can’t thank them enough and will recommend them to anybody looking for a WP template.

Kind regards

Zein Marketing

themeton

Thank you really much. I hope this quote helps many customers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can I use my own custom icons in the service columns? If so, how?

themeton

- You can create custom service item with custom icon by column element.

- Also you can bind custom class for your new service and bind icon image with your column element.

- Probably I need to update column service item with custom image link

Which one do you prefer? Please let me know and I’ll try to help you

Thanks friend.

Default-user

The ability to attribute a custom icon/image would be great. For now, in each service column, do I just give it a different class then in the CSS; add a background image for each new class with their specific icon?

themeton

I see. It looks common issue. Will update with this feature. Thanks

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years
  • Exclusive Author
swiftmed Purchased

Hi sir,

quick question. Is there a way of setting my own image icon for the column service boxes which you can create using the Page Builder please?

Thanks

themeton

Doesn’t support custom icon seems lack of our service element. I’ve answered some customers that “We have a chance to create custom element with column element”. But recently I tried myself with column element and I couldn’t reach exactly same as services.

So now I’m thinking about update of this. Do you have another issues or requests for elements? Please let me know and I’ll try to include them on next updates if they are doable.

Thanks friend

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I am interested in using your theme however I would need this to function with WPML for multi-lingual support so I am wondering if your theme supports placing the language selector/flag icons up top somewhere? Did you already specify usable module locations or would this have to be coded?

themeton

Hello,

- Theme has translation files (po/mo).

- Theme has top sidebar as you can see top socials. You can put there language widget/flag. I think wpml is a better than other plugins. If there have problem for translation, I’ll help you

Thanks for interesting

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
Southernx Purchased

Hello,

Love the theme! Could you please help me with two issues -

1. How do I change the overlay colour when an image is hovered over? 2. I have added a custom menu to the footer but unfortunately, there is a pale grey border around it. How do I remove this?

Many thanks and great work,

Sue

themeton
1. Now this color comes from main aspect color that you selected on Skin tab of theme options panel. So you can overwrite it with your custom style as following
.image-overlay {
    background-color: rgba(0, 221, 255, .7);
}
First three numbers are rgb color of your color. And last (.7) value is an opacity fill.
Simply you can set bg color with hex code like background-color:#edfeac;. But it doesn’t look transparent.
You can convert your hex color to rgb with this site, http://hex.colorrrs.com/



2. Ohh I see. Please use this custom style there

#footer ul.menu{
  box-shadow:none;
  -moz-box-shadow:none;
  -webkit-box-shadow:none
}
#footer .widget ul li {
  border:none;
  box-shadow:none
}

Add those custom styles on Custom CSS field of Skin tab. If you have another questions, you should let me know and 2nd issue fixed on next update

Thanks a lot

Default-user
Southernx Purchased

I just wanted to say thank you for the great theme and the excellent support!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
clear1000 Purchased

Hello, I am getting close to the end of my sites development. EVERYONE should know, this theme is awesome! I do, however, have a couple quick questions:

1. when you hover over a portfolio thumbnail, you get two icons that pop up to chose from. one is to view the portfolio page and the other is to enlarge the thumbnail image. Can i disable the second option. I do not want people to be able to view that thumbnail, instead i want it to direct them to the portfolio page itself.

2. How do i customize the color of the subnavigation. When you hover over about us on my main menu for example, the drop down sub nav is our team and our office. The background color is the same as the header background – can i give it a custom color instead?

Thanks so much!

themeton

Hello,

1. You can find some tip from this FAQ link

2. It is hard to add option for that. Probably it requires 10 or 20 options (background color, border color, text color, link color, link hover color, active color ….). I can add all those options there, but most of the time customers don’t want to set all those boring detailed options. So I have few line css code for you. You should customize your color attributes there and add it on Custom CSS field of admin panel
#menu ul ul li { 
  border-top-color:#101010;
}
#menu ul li.sfHover ul li a, #menu ul ul li a {
  background-color:#232323;
}
/* Link color */
#menu ul ul li a {
  color:#FFFFFF !important;
}

Thank you for your compliment :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
clear1000 Purchased

Last question I think. On each individual portfolio page, on the 4th column there are titles: 1.categories 2.date 3.client 4. Used Tech.

Can i change the words used tech to something else? I want it to say Project Overview.

Thanks so much!!!

themeton

Looks you need to change simply those text on single-portfolio.php file.

Thanks :)

Default-user
clear1000 Purchased

Correct thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sobolina Purchased

Hi @themeton

Thanks to your great support I bought your theme again because of the update to allow for video portfolio items.

I am having a big issue though because in your update, the code is very different from what is on the gravity demo site. For example, here: http://themes.themeton.com/gravity/portfolio/coda-card/ you can see there are defined spaces for Description and Details, as well as forward and back arrows. This does not exist in your update.

There is also a bug in the theme settings. If I select to Disable showing featured images in the single portfolio, it doesn’t work and is ignored.

Please, if you can, fix these issues, or tell me how to fix them.

Thanks!

themeton

- Details: Portfolio single page has an option to select layout. Have you checked those options, specially “FULL WIDTH CONTENT?” one. I think it causes by those.

- Arrows: It is my bad, I deleted when I updating it. I just turned back and now it is showing. http://d.pr/f/1ZEA

- Image visibility option: There have an logical problem. So I have questions.
  • What would be fine if featured image turned off? Now image has 8 grid and sidebar content in 4 grid. They need to turn wide to 12?
  • Is this option needs to work on every featured content? Including video, image slider etc.

Thanks

Default-user
sobolina Purchased

Hi @themeton/

Well, I have manged to fix the problems myself – had to custom program couple elements to make the page look and fell like i wanted too.

Now , i notice that maybe you would consider to allow tags on the portfolio items , as well as maybe creating “poplar portfolio item” widget …

Just an idea for you :)

Again – AWESOME support!

Thanks so much.

themeton

Popular means most visited. right? So I think there have so many plugins those count visits and shows by them by widget.

Thanks for the suggestion :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
clear1000 Purchased

Hello,

For some reason my site isn’t taking the fonts I am choosing through the theme settings. Instead it is going back to a standard font – this happened before and went away. Now the problem is back, any idea how to correct this, and do so permanently???

Thank you very much.

themeton

Little explain about how google font works.
- Font libraries include by php code when you select fonts on Theme options panel.
- Then sets font family name on custom.css file and styles

I guess, don’t have problem on first step. Probably there missing custom css file. Please check and make sure this file is exists on “resources/css/custom.css”.

Also make sure is admin panel saved there.

Thanks a lot

Default-user
clear1000 Purchased

I do not have the custom.css file. Will this resolve the issue? If so how can i get that from you?

Thank you.

themeton

Theme options panel generates this file automatically. Please check FAQ (support) page and get a tip to write it. Thanks

Default-user
clear1000 Purchased

if theme options panel generates this file, wouldnt i see it? Can i have your email to send you a link to the site. My theme is not responding to any of the google fonts. Thanks.

themeton

Please send me a mail from my profile page. Thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • Mexico
zamer Purchased

Is there some class or way to avoid some specific text being centered when viewed on lower resolutions? (i.e. mobile)? www.getecsa.com.mx section Vacantes don’t want it to be centered.

Thx in advance!

themeton

I don’t see any centered text when I check your site on mobile. http://d.pr/i/iVmi Can you show me it?

Thanks

Default-user
zamer Purchased

I’m sorry themeton. I was able to apply a left align to a custom class but being 2am I forgot to tell you. Thx a lot

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