An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themeton

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themeton:

Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:

Read the theme documentation, you can get some helpful information from there. Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request. Visit FAQ page of the theme and check answers Use Forum Search function to find the issue that i resolved before. Please try to find some of similar issue and solutions in Screen Casts. If you make sure all of above steps then post request on support forum.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Best regards, ThemeTon

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

My sub menu does’t show, It looks vanishing by main slider. How can I fix that?


Please update the theme now. This issue shows only on v1.0. I’ve fixed it on latest versions.

I can’t get the theme colours to work. Am I missing something??


Skin options tab creates a stylesheet file. This file should exist on “resources/css/options.css”. But sometimes it doesn’t create related high permission of your hosting. Then we need to create it manually.

Please connect to your host via ftp client application (filezilla etc) and create new file called “options.css” in resources/css directory. Then set some permission on it as 777 of 755.

And then save the Options panel again. Hope this helps you :)

How do I remove the Page Title (and path) from displaying in this theme?

Is there a way to disable the responsiveness?


Please check the option to close responsive from Theme Options panel. I have a plan for this options. If there don’t have an option, you look asking it previously updated the theme or your theme version is obsolete little bit. But anyway you have a chance to do manual method like this http://www.screenr.com/Bgb7

Tthe slider is hiding the drop down menus… ?

Hopefully this issue fixed latest versions. Please check your theme version and update the theme. There should be this fix and another fixes too. Then clear cache of your browser and try again.

But if it doesn’t, please add this style on Custom CSS field of Skin tab.
.ls-inner { z-index: 1 !important; }

How can I achieve similar to demo site? I’ve added everything but callout section looking different. (Kickstart your website with Gravity …)

There have a very little style customization. You can do similar to this on every elements.

Please watch this, http://www.screenr.com/Hqb7
.home-callout { margin-top: -80px; }

The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Envato WordPress Toolkit.

This message displaying constantly at top of my dashboard. What should I do?

Please just click on Dismiss link.
I updated the plugin up to date and this doesn’t go away. I tried to find solution TF forum and plugins github page and but didn’t found yet. I’ll update this issue if I found the solution.

How do I reduce the height of the header between the logo and the menu?

There looks menu and search bar has top margin. Following style helps you decrease this space.
#menu, .search_header { margin-top: 20px}

How to decrease the space above and below my header logo image?

Please add this custom style on Custom CSS field of Skin tab
/* Decreasing top padding of header area */
#header {padding-top:20px}
/* Decreasing top margin of main menu and search bar */
#menu, .search_header { margin-top:20px}

Also you can change those number values :)

How do I reverse hover and regular color of background and icon on column service?

Please watch this and use following stylesheet, http://www.screenr.com/eS37
.tt-column_service:hover i.icon{
  color: #14a145 !important;
  border-color: #14a145 !important;
}
.tt-column_service i.icon {
  color: #FFF !important;
  border-color: #FFF !important;
}
.tt-column_service { background:#14a145 !important;}
.tt-column_service:hover{background:#FFF !important;}

How do I get rid of portfolio top image on single page?

Please open up the single-portfolio.php file. And the lines 13-31.

Also I wanna add new option on admin panel to remove this image from single page.

Is it possible to stop the carrousel moving to left when mouse over?

Yeah possible,

Please update the single line on javascript file. Go to the line 261 of “resources/js/scripts.js” file and you’ll find scroll: 1, Update it with following
scroll: { pauseOnHover: true },

Also here you can see carousel documentation. :)

How do I get the social icons to show on the top left?

1. Set the social options on Theme Settings => Social Options.
2. Add Social widget on Top sidebar on area. Appearance => Widgets

That’s it :)

How can I remove the overlay with the two black + and link out buttons on carousel / portfolio image?

We need to add there custom CSS for that.

Removing both buttons
.hover-links { display:none }
Removing zoom button
.hover-zoom { display:none }
.hover-links { margin-left:-11px }
Removing link button
.hover-permalink { display:none }
.hover-links { margin-left:-11px }

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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