This author will respond to buyers' questions and provides limited support through their own support system.
Thank you for purchasing my file. Support is not compulsory for Envato authors, but it is provided out of good will. And support purpose is to help to understand how themes are work and direct customers to right way, It isn’t make any customization. So please be patient & respectful and follow this steps how to resolve your issue:
Read the theme documentation, you can get some helpful information from there.
Please make sure you are using our theme with latest version and all plugin disabled then please active one by one then problem persist again post request.
Visit FAQ page of the theme and check answers
Use Forum Search function to find the issue that i resolved before.
Please try to find some of similar issue and solutions in Screen Casts.
If you make sure all of above steps then post request on support forum.
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
Best regards, ThemeTon