Here you can see the product blocks, these are not looking good, the blocks are not next to each other, and the 3rd block is not aligned good.
Can you help me with this please?
Hi, You can contact us firstname.lastname@example.org . We will check and help you fix it . Kind regards,
I have gone for making User id for two person then I clicked on role then it was showing all and Custom.
By mistake I chased custom then save it.
After this it was showing for all user id as well
It is Showing after logged in Access denied and no configuration has been seen.
One more thing I went to MySQL by finding User_id I did some change for Password for Yogeshsharma user id I put password in MD5
then save it before 30 minutes.
I did not change anything.
Please check and again.
Please Please help me out otherwise my all hard work will waste in my site I uploaded almost 300 designs.
Can it be possible if you reinstall again with MySQL Back up.
Hi, You can reinstall again with MySQL Backup. We install it for you but you changed cause this issue. regards,
Well I have done it thank you.
I wanted to change background through background options Magnothem > Theme Options > BG Pattern
is not changing.
Please tell me how can i change background color.
help thank you
Hello,This theme doesn’t change background in the admin panel. You can upload background to folder skin/frontend/default/ma_greatshop/images then change background in styles.css file
Just bought the template but its not extracting. The ma_greatshop_template_for_magento_1.6.x.x,1.7.x.x.zip is only 1 KB and ma_greatshop_template_for_magento_1.8.x.x.zip would extract fine but it will create another zip which throws errors on extraction.
Can you please tell me where to download the correct template files?
Hello, You can try download again. We have checked it. It worked. Kind regards,
I purchased this theme as it says it is compatible with Bootstrap 3. The latest version (1.2) of the theme is using Bootstrap 2.3.2. There is nothing in the documentation about upgrading to Bootstrap 3. Is this theme truly compatible with Bootstrap 3 and if so, what are the steps to ensure a smooth upgrade to Bootstrap 3?
Hi,You can contact direct you http://www.plazathemes.com/contacts. We will send you file update. Kind regards,
As per the Document Guideline, you mentioned that there will be PSD file in it. But when I download the zip I didn’t Get any PSD file of the theme.
Can You please cross check and let me know.
Hello, you can find link download PSD files in “readme.txt” file inn the package download
bro where can I edit the forms? contact, returns, etc?
Hello, You can edit footer links in the admin > CMS > static blocks > footer_static block.
not the footer links… I want to edit the forms, contact form and returns form… I want to include some text and translate the field names to spanish lan
If you want find file for change. You can use “path hints” tool http://www.magentocommerce.com/blog/template-path-hints-tutorial-video/
bro I don´t know why my new, featured and upsell product sliders don´t work… everything was allright but now I don´t have any product in all the sliders… and I didn´t change anything about it… please help send me your email in order to send to you the ftp, user and pass… thanks my friend
you can make a ticket http://www.plazathemes.com/tickets/ We will check and fix it for you
sent it with ftp info please help!
ok, we will help you
my friend I need to have an on sale products page or category, could you please help me? Thanks!
and if it is possible with layered navigation
You can see instruction add layered navigation this link: http://www.magentocommerce.com/knowledge-base/entry/how-does-layered-navigation-work
and the on sale product page? could you help me with that?
What do you want ? we don’t understand
I need a cms page or category that shows only the on sale products… and if it possible with layered navigation… did I explain it well? Please help!
You need find other extension. This function doesn’t available
ok thanks another question if I wanted to put a link in the custom menu that is created as cms block, how can I do it? In the .pdf you show how to make menu links in cms block but not the way that I need… could you help me please? the menu that I need a link is “Lookbook” to a cms page that I will create
You can add link in CMS Block. You add link for element you want link
but to the custom menu that already exist? how? my address is http://www.trapolis.com/ and the menu that I want to add a link is Look Book
sorry, The “look book” custom menu doesn’t add link.
bro I have a problem with the product page, when you click the product pic and zoom it, when you there´s any problem with the next button image… It turns as mosaic image in the 50% of the product pic in zoom mode… not when you hover the pic… it happens when you click the image… my addres is www.trapolis.com and you can see what I´m telling you in this product: http://www.trapolis.com/ropa-2/short-de-denim-negro-desgastado.html Please help!
my friend I was creating categories… I deleted some categories and the error again… there is no products in the plugins you gotta tell me how to fix it if I will need to change the categories again in the future
Hi, You need add products for categories. They will display in the category page.
come on man… at least take a look in my site… I don´t have that problem… and now you will answer hours later and I will have this problem that time again… did you read well my problem?
the new product slider, featured product slider and upsell slider don´t have products!!! they appear empty!!! I had that problem 2 weeks ago when I was updating the categories… yesterday I was doing the same thing and the error happens again… www.trapolis.com you have access to the site… please correct the problem and tell me how to fix it if I need to make that change again in the future… It´s a little bit annoying and a waste of time having to write for this again
Hi, You can re-index data ( admin > system > Index management > re-index ). If it doesn’t work you can make a ticket.
We will check and help you later. We have a holiday. Thanks !
Does anyone have some sort of tutorial how to install my theme in my magento site?
You can see tutorial for install template in “ma_greatshop_document.pdf” file in the package you downloaded.
I am using your greatshop theme for Web- Lazycrazzy.com.
I am facing a few problems and unable to find them.
My Featured products got Changed last Night automatic and when i check featured option in Configurable products for those products they were not selected as a featured products. How could it be possible ?
I am unable to select my Desired featured products.
Kindly help me to solve this problem.
Looking forward to hearing from you
You can check your email. We have responded you through your email.
how to change New product Slider’s background image ????
You can replace this file by your image file skin/frontend/default/ma_greatshop/images/bg-newproduct.jpg
Hi, You can replace this file by your image file
Very urgent issue my website suddenly crashed or hacked.
please check www.indianfashionfollower.com
I do not know what is happened someone hacked my website or affected by virus.
when i try to open magento admin panel with putting user id and details it was not coming.
Please fix this issue. i have sent the email to you please respond immediately.
We’re checking your email then we will respond your email. You check your email.
My website www.indianfashionfollower.com is taking too much time in loading on portal.
Please tell me what can be done?
When i consult with a developer he suggested me to put home page in 300kb. What is relate and how to measure this thing?
Than you can see in above link after our url then come /index.php/ more.
I need to hide this thing.
How can i do it please help me in that case.
Thank you very much.
Hi, You homepage loads slow because it need load big images. You can remove the index.php in the frontend URLs performing the following steps:
Go to the admin section of Magento.
In System -> Configuration -> Web -> Search Engines Optimizations, select YES.
Edit the /installdir/.htaccess and uncomment the line:
Mine is magento , put your directory name RewriteBase /magento/
It means its loading low because it Images size is low?
or it has heavy loading file.
please confirm urgent
Plaza theme i want to do SEO for my site can you do it ?
If you can please let me know.
I purchase your theme.
When i have a product with “custom options”, they don’t look like with the same design.
What does i have to do to have the same design?
Hello, The products with “custom options” don’t look like with the same design because they has some custom field.
do this product is compatible with magento version 1.9.1, i mean the latest one?
Hi, This theme is compatible with magento 1.9.1. You can use it for your website. If you have question or problem. You can contact us. We will help you. You don’t worry.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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