An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by tansh
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where is Help document?
It is included in main zip file you have downloaded. Make sure to select option “All Files & Documentation”.
Find it here : Main zip > help-documents > grepfrut-doc
Where is Changelog?
Find it in help document.
How can I get update for premium plugins included in theme? With special mention to Visual Composer and Revolution Slider.
On ThemeForest, when a premium plugin is included in a theme for free you will receive plugin update only if theme is updated for that plugin. Plugins for this theme are updated as and when required. Not essentially as soon as plugin is updated by its original developer, but considering the updates made to the plugin and making it compatible with the theme.
If you need latest updates and support for the plugin it will need to purchase it separately, this is purely optional.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.