An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, tansh, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from tansh:
Turnaround time : 4-24 hrs.
Hi,For any query related to item, please drop me mail via contact form below.
- Always use account you have used to purchase the item while ‘dropping mail’.
- Alternatively, you can provide ‘purchase code’.
Please check help document, useful most of the times .
Find it here : Main zip (All files and Documentation) > help-documents > theme_name-help
- Be descriptive about the query.
- Provide screenshots if possible.
- Provide your URL and WP login credentials if necessary.
I will get back to you as soon as possible.
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where is Help document?
It is included in main zip file you have downloaded. Make sure to select option “All Files & Documentation”.
Find it here : Main zip > help-documents > grepfrut-doc
Where is Changelog?
Find it in help document.
How can I get update for premium plugins included in theme? With special mention to Visual Composer and Revolution Slider.
On ThemeForest, when a premium plugin is included in a theme for free you will receive plugin update only if theme is updated for that plugin. Plugins for this theme are updated as and when required. Not essentially as soon as plugin is updated by its original developer, but considering the updates made to the plugin and making it compatible with the theme.
If you need latest updates and support for the plugin it will need to purchase it separately, this is purely optional.
Why background to my home page slider thumbnails is missing after update?
(version < 2.0.3)
Some changes are made to make slider thumbnails compatible with newer slider version. It will just need to re-create thumbs with the background color.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.