An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
After activating Gridnik, I couldn’t see my old posts again. What can I do?
This is because Gridnik does not support normal posts but projects as it’s the “Pure portfolio theme”. I have written a tiny plugin to convert your normal posts to projects. Download using the link below.http://dl.dropbox.com/u/10477660/wizy-gridnik-post-to-project.php
The plugin is a single PHP file, download it and then upload it to the plugins directory of your site (wp-content/plugins). Before activation, please backup your database then go to the wordpress admin panel and activate the plugin. Your are done
The flickr widget images seems to be broken!
Try setting the permission of the folders below to 777
gridnik/includes/framework/scripts/temp and gridnik/includes/framework/scripts/cache
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.