An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is not currently provided by wizylabs.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

After activating Gridnik, I couldn’t see my old posts again. What can I do?

This is because Gridnik does not support normal posts but projects as it’s the “Pure portfolio theme”. I have written a tiny plugin to convert your normal posts to projects. Download using the link below.

http://dl.dropbox.com/u/10477660/wizy-gridnik-post-to-project.php

The plugin is a single PHP file, download it and then upload it to the plugins directory of your site (wp-content/plugins). Before activation, please backup your database then go to the wordpress admin panel and activate the plugin. Your are done :)

The flickr widget images seems to be broken!

Try setting the permission of the folders below to 777

gridnik/includes/framework/scripts/temp
and
gridnik/includes/framework/scripts/cache

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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