An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, BillyKid, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from BillyKid:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Support Forum | Knowledge Base (FAQ) | Where to find “Item Purchase Code”

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I cant find widgets page in wordpress menu after uploading theme?

Theme settings -> general -> sidebars -> create at lease one sidebar e.g blog right sidebar and save theme settings. Refresh page and widgets page will appear in wordpress menu.

How to update theme to new version?

Reupload theme via admin panel ( deactivate current -> delete, upload new and activate ). All data will remain unchanged. Go to appearance -> menus and choose menu if it’s not visible after update. Via main theme options enable social icons if needed. For each portfolio item edit and choose if featured image / gallery should have prettyphoto popup and save.

Page builder column editor works in visual tab but doesn’t save any changes when text tab is selected. What to do?

Always make sure to switch back from text to visual tab before pressing save button on page builder column editor -> this forces wordpress editor to update it’s content.

After upgrade to v 1.04 text is braked into new line int the middle of word. What to do?

It will be fixed in version 1.05. In meanwhile use this quick fix: Edit main style.css file via wordpress admin and replace lines 199-201:

body {
    word-break: break-all;
}

with following:

div.bk-status-post-format-featured-inner-wrap,
div.bk-link-post-format-featured-inner-wrap {
    word-break: break-all;
}

How to disable page/post/title ?

For page/post/portfolio entry search for option Override Featured Caption and leave Featured Caption textarea empty.

How to switch between boxed and fullwidth layout

Go to Theme Settings -> Colors -> Page -> Site Layout.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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