Discussion on Guesthouse - Hotel & Sport Center 2in1 Premium Theme

616 comments found

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United Kingdom
vineeta Purchased

I have purchased your theme for a freind today and it is working well. Thankyou.

Just two quick questions 1. How do I link / take off icons from custom area? 2. How do I link the special offer logo on the right hand top to a URL of my choice?

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United Kingdom
vineeta Purchased

Any advice is appreciated. Thanks!

ait
ait Author

Please post to our support forum, all our developers/designers have access to it, they’ll help you. Sorry for answering our question just now, we don’t work during weekends.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Nigeria

Hi. I am currently having problems with the booking form. After selecting the room, dates and clicking on book now, i get a prompt saying i should Please Choose the Room and Dates

I also cannot change the sliders as there is no link on the admin end to do so.

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Love the theme – just what I’ve been waiting for! But, one problem . . . the booking summary form is not displaying correctly with the content code for the contact form supplied. Please see: www.strictlynononsense.com/moortownlodgenew.

The code supplied is as follows:

[dynamichidden dynamichidden-715 id:roomThumbCont “CF7_GET key=’roomthumb’”]

SUMMARY

Room: [dynamictext dynamictext-17 uneditable “CF7_GET key=’roomname’”]
Arrival date: [dynamictext dynamictext-45 uneditable “CF7_GET key=’from’”]
Departure date: [dynamictext dynamictext-491 uneditable “CF7_GET key=’to’”]
Room:
[dynamictext dynamictext-17 uneditable “CF7_GET key=’roomname’”]
Arrival date:
[dynamictext dynamictext-45 uneditable “CF7_GET key=’from’”]
Departure date:
[dynamictext dynamictext-491 uneditable “CF7_GET key=’to’”]

\\

/
First Name:[text* your-name]Address:[text* your-address]
Last Name:[text* your-surname]Town/City:[text* your-city]
E-mail:[text* your-email]State/Province:[text* your-state]
Telephone:[text* your-phone]Country:[text* your-country]
Fax:[text* your-fax] ZIP Code:[text* your-zip]
Special Requirements
[textarea* your-options]
Captcha:[captchac captcha-330][captchar captcha-330]
[acceptance acceptance-991]I agree with the terms and conditions
[submit “Send”]

Thanks in advance

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 50 and 99 items
  • Chile
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 100 and 1 000 dollars

Im having issues with the internal control panel, not getting all of the tabs that are shown in the theme documentation, I send you an email so you can handle me a support foum account, Great theme, greetings.

ait
ait Author

Thanks, your account is now created, thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Why the VISUAL MODE on the post editing page doesn’t work with your theme ? and with the original wp theme works without any problem ??

ait
ait Author

Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

Default-user

the problem is that I’ve already tried to ask support at your website without any answer, 3 times in the last month.

ait
ait Author

Sorry have you sent us a private message from our themeforest profile page http://themeforest.net/user/ait

I don’t see any message from you. Thanks.

Default-user

I sent the email as private message as indicated

Default-user

Can anyone please answer at your support-forum, to my support request ?

ait
ait Author

We cannot replicate that issue anywhere we tried it. Can you turn on some further debugging?

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
MicR Purchased

I had the following error:

Fatal error: Out of memory (allocated 29884416) (tried to allocate 162715 bytes) in /wp-includes/class-http.php on line 1106

(Import defaultcontent-export.xml with wp-importer)

Please help me!

ait
ait Author

Hi,

Please check the following page: http://www.ait-themes.com/doc/hosting-requirements/

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

This theme is not ready for general downloads. The admin action is missing tabs. Please do not tell me to go to your site to request support. I purchased the theme here.

Why am I missing tabs in the admin section?

ait
ait Author

Are you using hostgator.com? They’re banning word “globals” from url. That’s the only reason globals tab does not work. If you try to install it somewhere else or locally, I’ll will work OK.

I understand that you purchased our theme here, but we do not provide support inside discussion for a simple reason – our developers do not have access to it so they cannot response to your questions. Thanks for understanding.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

** DO NOT DOWNLOAD THIS THEME **

** DO NOT DOWNLOAD THIS THEME **

I’ve looked at his forums and he has made no effort to solve the issue of missing tabs in the admin panel. The “globals” tab is there but does not work. The other tabs he shows in the documentation are not there. I don’t know what would make someone sell a them that does not work but I’ll be asking theme forest for a refund.

ait
ait Author

Try it on different hosting or local installation, I’m sorry but we have no control about restrictions some hosting companies are implementing.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Dude… You need to do a better job of explaining exactly WHY this is not working on some hosts. Furthermore you need to explain that upfront in the description of the theme BEFORE people buy it. You want me to go around trying different hosts just to see if it works with this one theme? Why doesn’t this work with all hosting providers?

What exactly is the problem with this theme that is causing it to fail?

ait
ait Author

Well it’s not really our bug, it’s like your hosting would not allow uploading images and you blame us that our theme is not working properly. I cannot test all hostings around the world, I have no idea why they have disallowed the word globals in the url.

What hosting provider are you using BTW ?

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

I’ve contacted Envato and asked them to pull your themes until you find a fix for the problem or until you can clearly explain which hosting providers this works with and which ones it does not work with.

I’ve bought a ton of themes on Themeforest and I have never run into a problem like this. I have also never come across a developer who is too lazy to find a bug fix and is willing to pocket people’s money while blaming the problem on the hosting provider.

Please get off your rear end…look into the problem…and provide a fix.

ait
ait Author

Thanks for contacting Envato, that’ll really solve the issue with your hosting…

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

You haven’t explained what the issues is!!!!! Be thorough. Act like you give a sh!

ait
ait Author

Which hosting provider are you using?

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Hostgator

ait
ait Author

Thanks, what’s your hostgator primary domain? I can contact hostgator in your name. That’s the only thing I can do. They have introduced that restriction few weeks ago and the only thing we can do is to ask them to remove it.

We cannot change globals to something else, because that keyword is used in the database to store settings and also everywhere in the template. If we’d change it to something else, theme will not work to customers that are already using it and just want to update to newer version.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Ok. I don’t think yo understand me. What is the restriction that you are talking about?

Basically I need you to respond like this.

The theme is not working on because of this_. This_ does this_ and hostgator’s servers do this_ so that is why it is not working. In order to make it work you need to ask hostgator to do this_. Once hostgator does this___ you need to do this ____ in order to make the theme work.

Also here is a list of hosting providers that are compatible with this theme. Hosting provider A Hosting provider B Hosting …..

This is what I mean by being thorough. Don’t assume I know what you are talking about. Also the above description of a well known problem should be placed on the description of the theme so people know about the problem BEFORE they purchase it. That way you’ll avoid having people put a lot of time into implementing your theme only to find out it doesn’t work on one of the MOST POPULAR hoisting providers in the world.

ait
ait Author

The theme is not working on for you because Hostgator is forwarding all urls with term “globals” to 404 page. That is why it is not working for you. In order to make it work you need to ask hostgator to do remove that restriction. That’s all.

Thanks for your advice anyway, I’ve included it into our hosting requirements page: http://www.ait-themes.com/doc/hosting-requirements/

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Also please understand that “Globals” is not the only problem. I, like others who have purchased this theme, am missing a lot of tabs.

The “Sliders” menu, the “products” menu, the “Header” tab, The “Service Boxes” tab, and the “Products” tab.

ait
ait Author

I’m sorry but there are no such tabs like sliders or products. I guess that you’re referring to images in documentation that are related to generic theme installation process. The only tabs you should have are: portfolios, service boxes & rooms. Thanks for spotting that. We’ll update our generic documentation pages and replace the images where sidebar will be hidden.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Wouldn’t it just make sense to update the theme so that it does not have “globals”? I’ve checked your forum and this is a persistent issue that many people have run into. Honestly it is up to you to make this theme as compatible with hosts as possible. Hostgator is one of the most widely used hosting providers in the world. How is this not compatible with them?

Do you plan on releasing a fix for this issue?

ait
ait Author

As I mentioned earlier on:

We cannot change globals to something else, because that keyword is used in the database to store settings and also everywhere in the template. If we’d change it to something else, theme will not work to customers that are already using it and just want to update to newer version.

Everybody who purchased the theme will lose their settings, it sounds easy, but it’s not. It would be already fixed if it was 5 minute fix..

ait
ait Author

Our developer came with one idea and is currently working on it. We’ll need to test it. Please send me PM, I’ll send you a zip file for testing. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Why does it matter if it is a 5 minute fix or not? It still needs to be fixed. You need to release a version for the people who have had trouble using the other version. Why can’t you do that if it is as simple as the word “globals” being used. Why not make the change and send it to the people who can’t use the theme as-is?

Envato….are you paying attention to this?

ait
ait Author

Send me a PM with your email, I’ll send you some testing version tomorrow. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hello,

I would like to use this theme for a forniture website, But I Need to know if it´s possible to disable the reservation box and the other specific hotel characteristics.

Thank you for your information.

Hugo

ait
ait Author

You can hide that reservation form using custom css or removing it completely from HTML file, there is no option to remove it from admin.

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

After having spent a whole day trying to get this theme to work I can say that you are by far the worst developer I have ever dealt with.

You put out a theme that you know does not fully work. You direct people to your crappy support forum where you copy and paste answers. You do that so no one here will be able to see just how horrible a communicator you are. You put no effort into fixing the issues your customers are dealing with – complaining that it is too hard or it won’t be a quick fix.

If you do a google search for AIT theme Globals it is clear that you have had this issue across multiple themes that you have released and you have done NOTHING to fix it. You literally paste the following as a final answer for each item you don’t feel like dealing with “Sorry but we really cannot replicate that error :|”. (Complete with the f-ing emoticon!!??) LAZY !!!

According to you, the documentation that comes with the theme contains images and instructions from a completely different theme! How lazy, careless, and just plain inept can one person be?

It is a stain on Envato’s reputation that they have allowed this to go on as long as they have.

I have nothing else to say other than after making me struggle with this theme and look at your ridiculous responses for a day, I’m going to return the favor by making it my mission (for the next week) to make sure Envato takes down every one of your themes until you provide a FULL fix to the issue and stop putting out severely crippled themes.

Under way already. Stay tuned….

  • Bought between 50 and 99 items
  • Chile
  • Exclusive Author
  • Has been a member for 3-4 years
  • Sold between 100 and 1 000 dollars

Guys please, I posted some issues days ago in the support forum and still no answer, im working for a client here, please I need to solve this matter http://support.ait-themes.com/discussion/1428/problem-with-admin-tabs

Cheers.

ait
ait Author

Please download an update and let me know if it fixed Globals tab. Thanks.

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