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I do not like your theme a lot of tools does not work! not give technical support to … How can I return?
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Hello, I signed up I asked the question but did not get the answer: (
Thanks for that, I’ll forward your message to our developer. He’ll look at your questions soon. Thanks.
I am not happy at all with this theme. I’ve been building Wordpress sites for a long time and never have I had this many issues with a template. The amount of time that it takes to troubleshoot simple issues is beyond ridiculous. How do I return this site for a full refund? Why are your comments full of negative reports? You did a great job making this template shiny and selling it.
Sorry to hear that. Have you tried to post your questions to our support forum? Our developer will help you with your queries. Thanks.
I have a problem with the visual editor, I can not see it.’ve reinstalled the theme. some solution ?
thanks
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Worst theme ever. Inline styling, a lot of errors, un-necessary code, un-necessary css, hard to customize, built on a custom framework over WP… Looking at the code gives the impression the author has no clue about SEO and website optimization. Which leads to the impression that this is built by a designer, not a coder. Worthless. 0 stars
Sorry to hear that. Please contact our support forum if you’re having any issues. Thanks.
Nothing like the good old PR helpful answer…
Sorry but i need help? Why does the theme tel me to choose the room and date if i already do so, to book a room?
Where is it happening? Just tried our demo site and all is working OK. Thanks.
Well we purchased it for a guest house, and i know your demo room viewer works. But for some reason ours doesn’t work. I already installed the form plugin and and all that is necessary. And still the room viewer booking doesn’t work.
Thanks.
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Hey there I was wondering if you could me out , my raygig purchased your theme while back, actually you reference his comment on page 15 raygig id = comment_2395413.
Im getting a weird errors [11-Dec-2012 22:54:12] PHP Fatal error: Call to a member function options() on a non-object in /home6/teeupaga/public_html/wp-content/themes/guesthouse/ait-cache/_Nette.FileTemplate/_Templates.main-homepage.php-8093aa19a92207575d37b1928b4c0713.php on line 50
url = www.teeupagainstcancer.com
I would post it in the form but I dont have access to my friends account
and im trying to get his site working
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Hi I’m having trouble with your support forum. My “Item Purchase Code” was once associated with my account and now it’s not. I get the error that its being used by another account do I have 2 accounts? my email account associated with the account is my name at onlineinnovators.com. can you advise?
Thanks, Dylan Dawson
I can see that your account was created on 11th of December. You should get an email with password. I’ve reset your password a minute ago. Please check also your spam/junk folder. Thanks.
Hi still says “Purchase Code Already Used!” I have entered this correctly before? can you reset it?
Here is my question:
Themebox causing slow load times:
I’m experiencing a slow load time for my site. When I turn off the themebox in the backend the site speed improves, but the site breaks (does not finish loading) When I turn it on the site is fixed but has slow load time and I have to hide the theme box with css (display:none). Please Advise
For faster issue resolution please provide: URL to your website: http://crimt.onlineinnovators.com Browser version: firefox 17.0.1 Theme version: guesthouse 1.0
I can see that you already logged in to our support forum Are you able to post to WP Guesthouse category? Please post your questions there as our developers don’t have access to this discussions to answer your questions.
Thanks for understanding.
Exactly, thats what I am trying to do, it says I don’t have access to post a discussion there?
Please send me your username & password to our support forum via private message, I’ll forward it to our developer. He’ll check it. Thanks.
Does not work in latest version of WP
Please download the latest theme version, we’ve released a fix yesterday. Thanks.
Your fix doesn’t fix WP 3.5 with latest WPML enabled ( also fixing WP 3.5 ). All posts and pages are invisible.
It’s probably a WPML issue, if you turn off the WPML plugin pages are visible. We’re investigating what is the issue. Thanks.
I’m pretty sure it’s a theme issue, because if i turn off the theme and activate another one, the posts and pages become visible again, even with WPML turned on.
We’ll have a look at it. Thanks.
Can you give a quick run down of how to change the background image to show a large image like you are showing in the sport version.
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Hi,
Yesterday was all working, now getting this error when trying to access any page:
Fatal error: Call to a member function options() on a non-object in /home/np23928/domains/powtec.ee/public_html/wp-content/themes/guesthouse/ait-cache/_Nette.FileTemplate/_Templates.main-page.php-c9e5192a7b70b7f0c1d87abf8077338b.php on line 68
Hi,
Do you have the newest theme version?
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Hi,
same here:
Fatal error: Call to a member function options() on a non-object in /home/np23928/domains/powtec.ee/public_html/wp-content/themes/guesthouse/ait-cache/_Nette.FileTemplate/_Templates.main-page.php-c9e5192a7b70b7f0c1d87abf8077338b.php on line 68
Hi,
Do you have the newest theme version?
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
we’ve got major problems after updating to wordpress 3.5: Fatal error: Call to a member function options() on a non-object in /www/htdocs/w00e5fbb/wp-content/themes/guesthouse/ait-cache/_Nette.FileTemplate/_Templates.main-homepage.php-8efeb0f21f71b4534eab6b62b676e890.php on line 50
see on www.unterlehengut.at
we ask you for some advise… thx
Hi,
Please update to the newest theme version.
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
I installed this theme on my localhost, but when I tried to check the website, it redirects me to http://www.localhost.com/guesthouse
How to remove that www and .com?
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks
Nearly bought this theme but such negative feedback has put me off and constant redirecting to the forum rather than simply answering simple questions, how annoying must that be.
Sorry to hear that. We have a support forum simply because our develoeprs and designers don’t have access to discussions on themeforest.
I need to update the summary reservation form on homepage and just keep dates and remove room type drop down. How do I do that.
Thanks
Hi,
Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com
Please use the following link to register to our support forum: http://support.ait-themes.com/entry/registerYou support forum account will be generated automatically.
Thanks