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Hi I’ve posted in the support forum….but I’m struggling to get the stuff to work…. an no one helps me?
Purchase date: 8/02/1012
1) Images doesn’t load in slider on home page, no support or explanation in support forum or in documentation
2)No extra menu options under general settings, just General and global where is header settings ?
Please help me I’m going nuts. I need to get this site functioning fast (within 3 days)
The only option is to get a theme that actually delivers what it promises?
Now I know there is a small glitch but it’s preventing me from getting the stuff done… please webguru’s and creators of the theme help me out here?
I’m not the only one with this problem…..
Hi, we are working on the solutions. Our developer take care about this problem on our support forum. Sorry for the delay. Thanks.
here is the support ticket
hi, response to your question is on the support forum already
Do you have an html version without wordpress ?
Sorry no HTML version available for Guesthouse theme.
Hi i ‘d like to buy this theme BUT it seems there is a big trouble on IE.
The website is fine on Firefox or Chrome but on IE 8 , it freezes.
I asked a friend to give it a try just to make sur it is not a problem on my computer but he had the same trouble
Do you know this trouble ? Are you working on it ?
I am about to buy it , but there is no way i can go forward if all the IE users will have trouble visiting the hotel website
Hi, we know about this issue and we will try to fix it as soon as possible.
Hi, Its a really beautiful theme but I have just a small query, that booking window in the main page, can we change that, I mean can we put an extra dropdown list ??
Hi, it is possible to modify by changing some php and css files. We can help you with making changes on our support forum. Thanks.
What exactly is the problem with IE? I’m about to purchase it but i can’t go forward if that is a big problem.
All the best.
Hi, we are preparing the update where we’ll fix the freezing in IE browsers. It will be available next week.
Is you demo site v1.3? Because it still has problems on IE.
If it is not v1.3 on the demo, could you please upload it so that i can make sure it works well on IE.
I’ve just updated demo site to v1.2, please have a look now. Thanks.
I am still having issues with IE…
Sorry what is the issue, please send me a detailed PM, we’ll have a look at it. Thanks.
Are the special offers added in a similar fashion to the rooms? Or is it just like a normal page?
Hi, it is like a normal page and you can type the content of the room by page editor.
Can the “reservations functionality and caption area” be removed?
Hi, it’s possible by some modiffications in php and css files. We can help you on our support forum – you can check it on http://support.ait-themes.com/categories/wp-guesthouse. Thanks.
Slider doesnt work for us either, and we cant remove the booking form?
Hi, Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks
Unable to make this template working. We get the following error.
Fatal error: Call to undefined function callback() in /home/geethakr/public_html/cpharmacy/wp-content/themes/guesthouse/AIT/Framework/Libs/Nette/nette.min.php on line 20683
Please help on how to resolve it ?
hi, I couldnt see any Room price info in the demo. Is there any criteria for introducing price for each room and facility for the hotel owner to change it according to his needs ?
Hi, you can create the autonomous page for each room where you can type arbitrary content via page editor and there you can place the room price for example.
Hello – I was about to purchase this theme until I saw how much trouble people are having with it. Has it been fixed for IE? In the demo, I can’t get the toolbox to work at all, like changing the backgrounds and stuff.
Hi, we are working on the solutions for IE. The update will be available on next week. Thanks.
This is a gorgeous theme! I would love to use this for our hotel brand.
How does the Book Now thing work?
We are working with a reservation system and I was wondering if the guest would be able to choose the date of their stay and then have it take them to the reservation system when they click book now.
is this possible?
Hi. it is possible but you’ll need to connect your reservation system with the theme by yourself. The theme has no reservation system and send the e-mail with the request by redefined action only. Thanks.
Hi, I have to use the QTRANSLATE SLUG plugin with the QTRANSLATE plugin on your GUEST HOUSE WP THEME .
the page content does not appear and I receive a PAGE NOT FOUND .
If I use onle the QTRANSLATE plugin I don’t have any problem with page content.
For faster issue resolution please provide:
URL to your website: www.residencedelta.it
Browser version: Firefox 10
Hi. our theme suports the WPML plugin only. But you can post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks
as some problem during a test I reinstall the theme but as the first time, I cannot see the tab SLIDE inside the console and after select the theme and import the standard XML file, in front end side at the home page I’m able to see the THEMEBOX HTML structure after the footer.
is it possible to have another link where download the theme pack, maybe the one here at theme forest are broken.
please let me know as soon as possible.
thanks, have a nice day
and also, I cannot see the SLIDER tab on the console AIT menu.
Hi mate, what’s the story with the Cufon on my front page? Doesn’t seem to be working for me (fresh install via your XML )
Also the Twitter feed is very unstable? Sometimes I see my tweets but most of the time I don’t!
Hi, I’m looking on your page and it seems the cufon is OK. What exactly do you meen ? .. Please post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks
I don’t have an account on your support forum.
The cufon on the slider text (double room, bedroom, double room 2) isn’t working.
Send us a private message via Themeforest Contact Form: http://themeforest.net/user/ait#from with text “Support Forum Request”
We will verify your purchase and create you an account.
You will be able to see all previous questions, discuss and ask a new ones.
How do you translate the demo site? I’ve installed wpml and I obtain a permission error…
Can anybody help me?
Hi, Please post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forums can be accessed at: http://support.ait-themes.com Thanks
Wait to buy this theme … it’s still full of problems!!!
It depends on servers different types
1-No slider show up
2-images doesn’t show up
3-featured images on the pages not working properly
4-there is a bug that doesn’t allow to deactivate the room slider on the header
5-documentation is not correct some times give bad informations
Hi, we are fixing that bugs. The update will be available on next week. Thanks
This theme seems to be getting a lot of stick on here but to be fair, I haven’t had many problems with it (I think the Cufon one above is the only bug I’ve had). I also found it quite easy to install using the XML file provided. And no I’m not associated.
P.S. I’m still waiting for a reply on my bug above!!
Hi, Sorry I don’t see any question on our support forum created by you and so our developers can’t deal with your problems . Please write your question on our support forum – it can possibly help another users with the same problem too. Thanks.
I would but I still haven’t received my support forum login details.
Hi, I resent your login details on your email again.
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