An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by robbiewilliams

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from robbiewilliams:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

how to replace the background image?

in order to replace the header image, open the HTML with notepad then find (ctrl + f) “header_bg01.jpg”. change the path accordingly. notice it should be replaced in two places.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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