86 comments found

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
  • Spain

The whole calendar on the schedule site just shows the days from monday to wednesday if you use a screen under 768px width. You can test it at www.responsinator.com

Chimpstudio

Allow me sometime till I look into the issue and will get back with a reply. However, it would be nice to report at http://www.chimpgroup.com/support for proper tracking of it.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
tusnadi Purchased

It says Layered PSD files are included. But there is no PSD files in the downloaded zip file. Could you please allow me to download the psd files? Thank you!

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and ask for the PSD file. Support team will attach files in return for you.

Default-user
tusnadi Purchased

Thank you very much for your quick response!

Chimpstudio

I am glade I am of some help to you. :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I’m sorry if this has been answered before, I can’t find the info I’m looking for: I’m setting up a bilingual website using this theme. As such, I need to have 2 different sliders at the top of 2 different homepages. How do I pull that off? Thanks a bunch!! :)

Chimpstudio

I am afraid such a functionality is not possible to achieve without customization.

Default-user

Greetings!

Thanks for the reply :) Yes, I had that figured out, this is why I asked how do I pull that off? How do I customize it?

Chimpstudio

Can you please elaborate your requirement a little more? I need to have complete detail before guiding you.

Default-user

You’re the best! (Just like your theme!! :) In fact, I would only like to be able to select a slider for the French home page and a different one for the English home page. I have already duplicated the slider (Nivo Slider) using the same images, and I translated it. SO now I have a French slider and an English one. I would just like to select the French slider for the French homepage and the English slider for the English homepage. As for the rest of the site I can work around the single language theme, it’s only the homepage slider that’s an issue :)

Chimpstudio

You need to send me your demo link at http://www.chimpgroup.com/support along with your login details. I will look into the site and will better able to help you.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there,

I was wondering if you had a fix yet for the schedule/calendar ?

On a mobile device it only shows monday to weds, can you please advise on a fix ?

Thanks

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Issue will be seen & sorted there.

  • Bought between 100 and 499 items
  • Germany
  • Has been a member for 1-2 years

Hi, thanks for this great template.

I have one question. If I enlarge a photo in the gallery I can not switch between the photos. I want to change the picture forward or backward. Can you tell me where i can make this setting?

Take a look: http://kampfkunstschule-mikoyan.de/galerie.html

Thank you…

Chimpstudio

This is dynamic feature and is available in wordpress version of template. HTML version does not support it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
sami1255 Purchased

Purchased this theme just because it said layered psds included. I didn’t know had to create tickets and what not on your support site. How difficult it is to just bundle it up exactly as you advertise ? I am working on a project with tight deadlines and just because you advertised it wrong is gona give me headaches, plus you got my money too.

Chimpstudio

We have not advertised it wrong. You just need to create a ticket at http://www.chimpgroup.com/support by following the instruction given there and you will get PSDs

Default-user
sami1255 Purchased

You clearly stated “The home page PSD file included” which is generally perceived as it is included in the download bundle once the user pays for it. Its like I am selling a pair of glasses which is advertised as “box included” while I ship the box separately once buyer opens a “support ticket”.

Be gentlemen and fix whats not right instead of being stubborn; users will respected you and purchase more. Change the description phrase, of your item and clearly indicate what the user is going to get in the download zip file. Or what else he has to do to get the psds

As for the “support ticket” It was started good 2 hours ago (271470) and still no reply. I would’ve appreciated if my item had reached me first before you bragged how you haven’t advertised it wrong and asking me to fill up a form and stuff. Make things easy and convenient for people who are paying you.

Default-user
sami1255 Purchased

6 hours and still no PSDs despite the fact that someone was able to comment here but wasn’t able to send over the files for which the purchase was made in the first place. I will be going berserk on this by having a good blog post about my purchase experience with chimpgroup and ofcourse will be doing a charge back via paypal

Chimpstudio

The ticket was created after office hours, that is why it has not been responded. Also, suggestion well noted and will not corrected as soon as possible.

Default-user
sami1255 Purchased

Oh ok ! my bad, i didn’t know that you guys can comment here in public while the tickets are time stipulated to “office hours” ! awesome !

Default-user
sami1255 Purchased

Terrible support beyond belief. I will be keeping this thread active till its solved fully. A heads up for all potential buyers. This issue is a perfect example for sellers as in how to disgust your customer and make an extremely simple issue complicated beyond belief.

https://www.dropbox.com/s/73fnnvobxnzpz2y/Screenshot%202014-07-07%2012.37.07.png
Chimpstudio

I am going to look into the issue and sure to get it resolved in working hours of today. There was only issue of weekend, now it should not be whirling around any more.

Chimpstudio

Your issue has been resolved. Please have a look and respond accordingly.

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