39 comments found

Dear Customer service, I received the reply for a post I made, thank you! However, it seems that my account disappeared from your forum could you help me with that?

Thank you

Default-user

Ok done, Aurumnonvulgi is the user. Thanks

refaktor

Ok you’re all set, sorry again!

Default-user

Thank you, again amazing customer service!

Hi there. I have a few remarks:

1) i registered for the forum (ultimatebart) but still cannot post :) Please make it work

2) i have encounter several bugs and tiny things i want to share with you and the rest of the community. I will do this extensivly on the forum if i can acces it but if you could look at the following:

On the Ipad (3), in portrait layout, at first website launch, there is a weird bar on the right side and the website is shifted towards the left. If you swipe the website to the right, it will disappear and stick.

On the Ipad (3) you cannot press a main menu item which has dropdown menu items ! (you can hold it and press the option to open it in a new tab)

In the portfolio section and recept project block on front page, above the image the “label for the image” as specified in the ”/structure->content views->manage display->media label is displaying by default. I think you should keep it at hidden.

I’ve got some more tiny stuff :) For the rest great theme!!

Bart

refaktor

Hello,

Thank you for the purchase, we appreciate your business.

Yes we needed to confirm your purchase to give you posting access which I have now done. Go ahead and post all of this along with your other reports in the forum and we will address each issue in the response. Thank you very much.

Rshafer Purchased

Trying to post a support post in refactor but it will not let me after registering. I have purchased the Haiku theme and having navigation loading issues. Also added this in the themeforest forum. Please advise.

refaktor

We have to verify customers purchases before giving access to the forum. Seeing as you registered with the same username on the forum as you use on ThemeForest I went ahead and gave you posting access. Please post your question in the forums and we will get back to you. Thank you for your purchase.

I’m considering buying—but using a mac running 10.6.8, in the live preview (with Firefox 19.0.2) the main slider is hugging the left side of the screen and the caption is not fully displayed. The right arrow is also absent.

Can you explain why this is the case, or what could be done to fix it?

Thank you for your time. PS—Great theme… clean and beautiful.

refaktor

Oh wow that is very bizarre. It never used to do that, it must have just started happening with the latest FF update. No idea what might be causing that but we will look into it ASAP and see if we can find a solution. Thanks for the heads up.

refaktor

Alright the issue has been fixed. Not sure what the issue was but it was only happening on the demo. Take a look (may have to refresh the browser) but it should be looking fine now in FF. Thanks again.

Hi there, regarding the home page/front page main slider, is there a minimum or maximum image size that can be used? Can I use images larger than used in the demo?

refaktor

You can use any size you want. We recommend you use a full-width image but the height is completely up to you.

Default-user

Thanks. And what is the full width I can use?

refaktor

By default with the 10px padding on rows the image is 1000 wide, but the row width can be changed in the style sheet if you want your side wider/narrower.

Great theme with solid documentation. The best part was the quick responses to any questions I had about implemention, as I am learning drupal the support I received saved me tearing my hair out!

refaktor

Thank you for your purchase and for your kind words, we really appreciate it.

tobik999 Purchased

I already registered in the support forum with the username tobik999, but I am not able to post or I can not find the link to post :S

However my question is why I it is not possible to use the CKEditor for WYSIWYG module with the Haiku theme. Is it becuase of the use CKEditor 4.x?

refaktor

You had to verify the purchase with us, which you have now done so I just gave you access. I’ve personally never used version 4 so that could be the issue. Test whether or not its working with a default theme like Bartik and if it does go ahead and make a post with all the details and we will help you in the forum.

Default-user
tobik999 Purchased

Thanks for clarifying, I posted a topic in your support forum reagridn the issue.

Can you possibly post a screenshot of the possible block positions available in this theme?

Thanks, Shayne

Dear Customer service,

Can you explain for me, how to do this site multi-language ? I need 5 languages (lt/ru/en/cz/lv). Like that www.sevda-ed.com (3 languages)

Please respond as soon as possible.

Thank you.

refaktor

We’ve had several customers do this with a couple of our themes. There are a variety of different modules available so you have a few options. if you decide to purchase and need some help the forums (http://refaktorthemes.com/support) are available to you.

adionik

I’m going to buy this theme. I need to know how to make this site more than one language? please explain or give a link on how to do it. I need to know how to do this and if you or somebody explain it to me, i will buy this theme. But, i need to learn it very quickly.

Cheers

refaktor

That sort of functionality has nothing to do with a theme and is not really something we support. There are a lot of resources available for translations in Drupal, such as http://drupal-translation.com/ There are also a variety of modules available such as http://drupal.org/project/i18n If at any point you were to run into an issue related to the theme and translations we are here to help, but that kind of non-theme related functionality we cannot help you with.

I’m going to buy this theme. I need to know how to make this site more than one language? please explain or give a link on how to do it. I need to know how to do this and if you or somebody explain it to me, i will buy this theme. But, i need to learn it very quickly.

Cheers

refaktor

That sort of functionality has nothing to do with a theme and is not really something we support. There are a lot of resources available for translations in Drupal, such as http://drupal-translation.com/ There are also a variety of modules available such as http://drupal.org/project/i18n

If at any point you were to run into an issue related to the theme and translations we are here to help, but that kind of non-theme related functionality we cannot help you with.

Hi, I also tried to post something on the forum but I can’t post. I only have one question, though: When I upload a picture into the slider it gets less quality. Is it possible to implement higher quality pictures? Because the text is getting a bit blurry..

Thanks in advance! Jeroen

refaktor

Please give me your forum username so I can give you posting access, we do not like to support customers via item comments. That is an ideal size for the images so there shouldn’t be an issue whatsoever. Once you get posting access make a post and include the link to your site.

Default-user

Thank you, my username is ‘veger’

refaktor

I’m sorry but that username doesn’t seem to exist. Last week we did a pruning of all users with less than 1 post to delete a great deal of spam accounts and if you registered before that time your account was deleted. Please register again and reply once you’ve done so.

Quick question Is there a way to find larger space for the logo? I have a 700 px width logo thaw wouldn´t fit in your layout.

ledelboy2

Unfortunately it is a mandatory logo. I was thinking more in the lines of Expressa, where the logo and the menu items seem to be in different regions .Thanks for your prompt answer

refaktor

I see. Yes Expressa would be better suited for a wider logo. Are you in need of an eCommerce solution?

ledelboy2

Not at all. It is a corporate page.

To whoever just rated Haiku 1 star, would you please reply and tell us why so we can help you with whatever issues you are having?

slatif Purchased

Twitter feed not working on my site Help needed urgently

refaktor

Please make sure you have updated to the latest version of the theme and please refer to this forum thread – http://refaktorthemes.com/support/viewtopic.php?f=13&t=350 If you would like forum access please register and reply with your username.

Default-user
slatif Purchased

I have updated the theme but this issue is just of yesterday and I am not sure what had happened can you please help site : uk.humanityfirst.org

refaktor

Will you please follow my instructions to gain forum posting access? The item comments are no place to provide support.

I like this theme and would like to use it on my Drupal site. But I need to confirm if it will work with Ubercart – can you think of any problems with using Ubercart with the Haiku theme?

Default-user

Can I try out Haiku in a test environment before buying? Please let me know if this can be arranged.

Default-user
twardega Purchased

Never mind – I have bought your theme and loaded Ubercart today, will know if there is problem soon enough. My test site: http://sitetest.fopydo.com

refaktor

Hello,

I’m sorry I’m not sure how I missed your previous comment. Go ahead and register for our forums (http://refaktorthemes.com/support) and then reply with your username for posting access in case you need help.

assoluto2 Purchased

Hello,

I installed the Haiku theme on an existing site, so I just needed the ‘haiku’ zip folder. I would like to set a grid of images that link to something, and I would like it to appear like the one you have in Portfolio at the Live Preview, but don’t know which settings I need to use or what I need to enable. Thank you.

refaktor

Thank you for your purchase. Please register for our forums as that is our preferred method of handling support. You can register at http://refaktorthemes.com/support and then make your post in the Haiku section of the forums. Thank you.

slatif Purchased

Twitter is again down on my site my site url is http://uk.humanityfirst.org/ :confusedsad: Please help

refaktor

Your Twitter is working fine for me. Sometimes Twitter has connectivity issues but it seems to be resolved now. If you have more issues in the future please make a post in our forums – http://refaktorthemes.com/support

Hello,

I’m looking at buying the Haiku theme for Drupal (http://themeforest.net/item/haiku-respo ... me/3726360) and it says in the details that there are 2 columns but in the demo, under pricing, there are up to 4 columns. For the site I am building I am looking for a theme with 3 columns – please can you confirm that Haiku will do 3 columns.

Thanks in advance.

refaktor

It is marked as two columns because the main template is split up into a content region and a sidebar region. You can forgo the sidebar region and do your own custom markup on a page like in the pricing table example but the general layout is only 1-2 columns.

This install doesn’t work with the default jQuery update for fresh Drupal installs (jQuery 1.10). The site didn’t work for a long time, and I had to downgrade my jQuery install to 1.07. I’m not satisfied, and it doesn’t appear that this theme has been updated in over a year. I would like a refund.

refaktor

Are you not satisfied entirely for the reason you have to use jQuery 1.0.7 or for other reasons as well? If you’re having issues please post them in our support forum and we will offer you assistance there – http://refaktorthemes.com/support

Default-user

The 2nd and 3rd tier menus don’t seem to work properly (aren’t automatically populating). The “recent posts” doesn’t appear to be loading posts. And I don’t like that I have to use a very outdated version of jQuery. Doesn’t bode well for the sustainability of the site. http://supportearthday.com/

refaktor

I see you finally made a forum post so I will respond there.

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