80 comments found

Hi Rizwan, I have purchased the license and we have found a bug after uploading the theme. We tried 3 times. We purchased it on 15/9/2014. The images with the theme are not linked. What might be the issue ? Also the live preview is not available.

hi5place

From which ID you purchased the theme? Because I am unable to see the purchased badge with your username.

There is a css bug in the file /css/custom_styling.css

line: 773 Currently: .footer-wrapper a,a:active,a:visited { color: #FFFFFF; }

Should be: .footer-wrapper a,.footer-wrapper a:active, .footer-wrapper a:visited { color: #FFFFFF; }

hi5place

Thank you for keeping us informed.

Will fix this bug in next version release.

Goodmorning,

We have some problems with Haira Theme, that we bought. The first bug is in the loading of “Welcome Page” “ We make unique designs that make us different from other” as in the example of the Demo 01. An other problem is in the management of Testimoniale and Client Sliders, they are not simple to use, we have always have to couple them with Title Fancy. In any case it would be possible to have Demo to import as in other Themes bought on Theme Forest? That would be great if you download these 4 Demo on the next updating, so as to intervene directly on your pages and to understand the perfect use of elements that in my opinion they are too much complicate as other themes. I wait your response about my problems.

Greetings

hi5place

Hi there,

Thank you so much for purchasing our theme.

We’ve received your email. One of our developer will assist you shortly.

Good morning, I purchased your theme and I have a problem with the portfolio visualisation. When I try to visualize the project page it shows the charging symbol without opening the page. I hope you will solve this issue, thank you.

hi5place

Hi there

Thank you so much for purchasing our theme.

Please email to our support about your issue via contact form located on our Profile page: http://themeforest.net/user/hi5place

Thanks

Hi there,

i’ve tried to create a childtheme for haira. After activation, the website displays a white page without any content. There is no error message, just the empty page.

Is there a workaround/way to create a working childtheme?

Thanks in advance!

Is there any documentation on how to work this theme properly, rather than stumbling around figuring it out???

hi5place

You don’t need to stumbling to setup our theme. The Documentation is included in the Theme package. Download “All files and Documentation” from download section in your account.

Thank you

Where do I go to add the sections that are images in the background so that when you scroll down they show and the text floats over them??

hi5place

Please email your question to our support.

Great theme and easy to install and customize (for a novice like me) And the help support whit Ahmed is always friendly and super fast !!!!! :)

hi5place

thank you for your kind words :)

I have a problem uploading the theme, it takes a lot of time and then it will prompt me to this message

“Are you sure you want to do this? Please try again.”

I tried it several times but i still get the same problem.

Is it because i installed a wordpress version 4? Does this theme supports Wordpress v.4?

hi5place

Yes,Our theme supports WordPress Version 4.

Please email us with your login info of your admin dashboard via support form located on support tab. One of our developer will assist you asap.

Thank you

Hello,

Bought and love your theme …thank you

However I’m having problem with the font…french characters with accents are showing in a weird way…

What should I do?

Thank you

hi5place

Please email your issue to our support. So they will assist you ASAP.

Thank you for purchasing our theme.

Hello, Great theme! thank you! I would like to update the wp bakery plugin…without updating the theme, can you please send me the latest version of the plugin by email? Thank you!

hi5place

You can find the plugin in the package: /haira/inc/plugins/js_composer.zip

Hi, great theme! On the blog single, how do you change header banner style (the background to the blog single title)? I don’t see that the blog posts allow you to control background or image like on the pages. I’ve tried adding custom styles but it doesn’t apply to the banner.

Thx

Default-user

Hi, also it is not responsive on iphone 5. Menu is expanded and pages are not loading. Please advise. Thank you.

hi5place

Please send an email to our support about your issue.

Thank you for purchasing our theme. :)

we are having issues with the portfolio setup. It only either displays 3 icons on one line for the default with or if we go full screen it shows it to the far left. We just want 4 icons on one line and can’t find it in the code where it calls it. Also How can we change the grey default to a color?

Default-user

I did and was talking to one of your reps and now I haven’t heard back after over a day.

hi5place

Hi there,

I’ve just checked the conversion. You sent the wrong password 3 times to our reps. We have to deal with all clients not only one. That’s why our reps moved to another one. I’ve sent an email to reps, he will contact asap in our Working time. ( 9AM to 5PM ( UTC +5h ) MON-FRI. )

We apologize for the inconvenience.

Thanks

Default-user

I sent the one I use, which works fine. I am not sure why they are saying its incorrect. Maybe they are entering it the wrong way.As you can see its been a week. Don’t tell me you have to get to everyone not just one. Good customer service is helping a client till its complete. We are now past our deadline of launching and extremely disappointed with your CS already. If you had provided the simple solution of making the 4 portfolio items on one line rather than complicate things even further in your theme we wouldn’t have this issue. I wont be recommending this theme to anyone now

I’ve just purchased the Haira theme. But I can’t install, it says the installation can’t be made because style.css is missing! Please provide the stylesheet or tell me what to do.

Thanks

hi5place

Hello There,

You are trying to upload the downloaded package. But the theme is included in the package. Please extract the downloaded package you will find haira.zip. Please upload that zip to wordpress.

Or please read this article:

https://help.market.envato.com/hc/en-us/articles/202821510

Thank you so much for purchasing our theme.!!

Hello, nice theme I’m having problem with Haira Theme, that I bought. The first bug is in the loading of “Welcome Page” and the drop down doesn´t work and not able to upload dummy content either. Can you help me with that? Sent link and login information to your mail. Thank you.

hi5place

That was not bug. That was your configuration problem. I’ve replied your email after fixing the issue.

Thank you :)

Default-user

Opening page is working, but the function of rise and fall of pages they do not even usually open. You can solve this? Thanks again.

Default-user

problem solved. thank you

Hi there, one of my previous staff has purchase your theme for my marketing agency! and yes, I love it it! I just have some minor issues and I was hoping that you could help me with. The sticky menu doesn’t stick and the custom menu items don’t refer to the actual part on the front page. www.piick.co Could you please have a look into it and let me know what I do wrong. Thanks, Dani

Default-user

Hi there – seemed to be that you “thinking” resolved my problems :-) Thanks and keep up the great work!

Hi, a client of mine purchased this theme and asked me to install it but after the installation of the theme when I want to upload media, add new page or activate another theme I get a lot of warnings

Warning: Cannot modify header information – headers already sent by (output started at /home/my-website/public_html/dev4/wp-content/themes/haira/inc/class-tgm-plugin-activation.php:3) in /home/my-website/public_html/dev4/wp-admin/post.php on line 233

Warning: Cannot modify header information – headers already sent by (output started at /home/my-website/public_html/dev4/wp-content/themes/haira/inc/class-tgm-plugin-activation.php:3) in /home/my-website/public_html/dev4/wp-includes/pluggable.php on line 1179

Warning: Cannot modify header information – headers already sent by (output started at /home/my-website/public_html/dev4/wp-content/themes/haira/inc/class-tgm-plugin-activation.php:3) in /home/my-website/public_html/dev4/wp-admin/async-upload.php on line 38 71

Warning: Cannot modify header information – headers already sent by (output started at /home/my-website/public_html/dev4/wp-content/themes/haira/inc/class-tgm-plugin-activation.php:3) in /home/my-website/public_html/dev4/wp-includes/pluggable.php on line 1179

What can I do in this case? The theme is installed on a new fresh copy of latest wordpress version.

Raul

hi5place

Please contact our support regarding to your issue with your purchased User ID. Because I am unable to see purchased badge with your username

http://themeforest.net/item/haira-business-responsive-wordpress-theme/7353814/support

Thanks

Can you provide me with the contact form link for support? I am getting an error when I try to import the dummy data as well: “Warning, this plugin does not have a valid header”. My hosting provider is running PHP 5.5 as well if that matters. Thanks!

hi5place

Hi there,

Where did you download our theme? because I am unable to see a purchased badge with your name.

Thanks

Good day. We are considering your theme for our company website redevelopment and would like to ask some pre-purchase questions.

(ref: demo site) Is that full page slider produced with Layerslider?

Can you offer some links to your videos showing the inner workings of the site? I’d be keen to see what I am dealing with before purchasing your theme.

Many thanks

Mack Wgyb

hi5place

Hi wgybmack,

Thank you for taking interest in our theme.

No, the full page slider is not produced with LayerSlider.

Here is the playlist of Video Tutorials of our theme: http://www.dailymotion.com/user/hi5place/1

Thanks

Hi,

How can I add the dotted pattern like the one in the “WHAT OUR CLIENTS ARE SAYING” section and like in the last image with the mountains?

Thank you.

Default-user

Kikiwebsites is his themeforest user

hi5place

Ok, Got it!, the dotted pattern automatically added when you use fullwidth row with background image.

Default-user

Is not working.

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