An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ProteusThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ProteusThemes:

WE DO NOT SUPPORT OUR HTML TEMPLATES! ONLY WORDPRESS AND MAGENTO THEMES!

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues on the themes (available for download as updates, not directly on the servers of buyers)
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization, installation and updating services
  • Support for third party software and plug-ins

Frequently Asked Questions

Is this the Wordpress theme?

No, this is not the Wordpress theme, but it will be available soon. Follow us and you will be notified when the Wordpress theme is ready.

Can I use this without needing Ruby/Compass/Sass?

Of course it is possible to use Hairpress HTML template without Ruby/Compass/Sass. The output of the Compass is just a pure CSS, just start editing the main.css inside the stylesheets directory and do not care about lib dir, where .scss files are placed. The template depends only on files in stylesheets directory.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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