ProteusThemes

ProteusThemes does not currently provide support for this item.

614 comments found.

I installed the WooCommerce plugin, and uploaded the demo products, but I cant find the Widget called Shop side bar as listed in your instructions…”Drag & Drop the WooCommerce widgets that start with “WooCommerce” to the sidebar called Shop Sidebar.” When I goto my shop page the images are much larger then your demo as well. Any help would be appreciated

Hi,

Please refer to http://support.proteusthemes.com/ for support.

Hello,

I got this theme recently and working with it right now. For some reason, the changes I make in the Customize section have no effect. They display right in the preview but after pressing Save & Publish, it doesn’t actually apply anything to the site.

Would appreciate any assistance.

Hi,

Please refer to http://support.proteusthemes.com/ for support.

nnolan

nnolan Purchased

Hi I refer to http://support.proteusthemes.com/ for support over a week ago any no one has help me or reached out. Please help me find a solution.

Hi,

this is weird, because we usually answer the same day (except on weekends and public holidays).

Can you please open a new ticket, because if I look trough your user name I don’t find any unsolved tickets?

Hi, I just updated my Wordpress to 4.2.2 and my Hairdpress theme is also the latest version but after the last update of wordpress my permalinks are not working? Only the default settings works. Otherwise you go to a 404 page. Can you help me please?

Hi,

I think it’s the best if you refer to http://support.proteusthemes.com/ for support. don’t forget to write your web page URL.

Done! Thanks :) hope you guys can help me because ita verry frustrating

I am looking for the <head> section of pages. I am supposed to add a tracking code specifically in the <head>...</head> section (not the footer section) and I cannot find this in any of the php files. Where can I find this section?

Hi,

I guess you are talking about Google Analyitcs? Please, read this:: https://goo.gl/0RQqjK

It’s not recommended to do changes directly in the code, unless you do a child theme…

Sid1R

Sid1R Purchased

Hi is there dummy content for this theme?

My friend have this template , but he have a problem for Edit Oppening Times .. how can edit days , not Monday in Englisht but in Italian or Spanisch ? you very good template (Y)

I would like to change per page css. Where can I find the post (or page) id’s? They are not showing up on the console.

Hi, please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

thank you. I will refer to there

I bought this plugin last year and didn’t update it after that until my hosting stopped my website because it was submitting malicious data since it was hacked due to some security issue within the theme. I downloaded the updated theme but I am not able to update it because no my website gives me a blank page when I open it. even wp-admin gives me a blank page. I logged in through ftp and the files are still there. The database is there too. Someone help me please updating the theme and restoring access to my website as I don’t want to lose the work I did especially that I don’t have a backup

Ah I understand now, thanks for clarifying. I already did the hairpress theme update successfully. This means I am protected now? (does the theme update include update files for revolution slider?) There is a new problem after the update that the social media icons now don’t appear anymore on the revolution slider but only appear on all other pages. Kindly give me the missing code which I need to add in order to have it appear again.

Hi,

please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

Hi,

please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

Am getting the below Error when installing Revolution Slider.. Fatal error: Class ‘TGM_Bulk_Installer’ not found in /home/bridespr/public_html/wp-content/themes/hairpress/tgm-plugin-activation/class-tgm-plugin-activation.php on line 1586.

Can i no what to do ?

Hi,

please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

Hi, pre-sale questions 1. can i add a search on the menu bar ? 2. below the slider, the 3 images can i chose what to put or it automaticcly take the 3 last news 3. instead of HELLO WORLD can i add a form ? 4. on the gallery if i have rectangles pictures is it possible to change the size of the image gallery or it just can be a square ? thanks

Hi,

1. This would require a bit of changes in the code, it’s not possible in default settings.

2. and 3.: This area is made with widgets, so you can put basically anything you want.

4. You can choose different styles for the gallery (via Jetpack) and you can set your media size in settings.

If you refer to http://support.proteusthemes.com/, I can give you temporary access, so you can see for yourself!

hikooo

hikooo Purchased

Hi, how come the text on the sliders don’t appear on a mobile device? what do I need to change in order to get the text to be showed on the mobile device? I have removed the opening hours to make space but the text still don’t appear?

Hi,

You should use the revolution slider plugin to create a slider which has the text on mobile as well. The default slider doesn’t have that functionality. Or alternative is to put the text in the image directly and then use the front page template with slider without captions. But actually that is not a good solution, as part of the theme slider image is not shown.

hikooo

hikooo Purchased

Hi, What settings should the slider have to be exact as the one that is there right now? also how do you replace the current slider with the revolution slider?

Hi, please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

I would like to manipulate page ID so I can modify certain elements on a specific page. How can I use it?

I tried #post-x (x=page ID number) and it doesn’t work.

Is there some way I can modify styles on specific pages only?

I have updated the theme and lost revslider as well as the double featured buttons on the homepage. http://www.bamboodental.co.uk

Hi, please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

bit5

bit5 Purchased

Hi,

In the Team page I want all members in the left and not one in the left and one in the right.

How I can do this?

Hi, please refer to http://support.proteusthemes.com/ for support and thank you for your cooperation. We offer support only on our support platform.

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