An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by ProteusThemes

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from ProteusThemes:

WE DO NOT SUPPORT OUR HTML TEMPLATES! ONLY WORDPRESS AND MAGENTO THEMES.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues on the themes (available for download as updates, not directly on the servers of buyers)
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization, installation and updating services
  • Support for third party software and plug-ins (including WooCommerce)

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where are the other FAQs?

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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