55 comments found

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

When will your WP version be made available?

cmsmasters

Hi, thanks for being interested in Halsey WP. Hopefully it will be released before December ends.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
mavreyas Purchased

Hello cmsmasters,

Could you please inform me how can I change sendmail.php in order to use SMTP mail send protocol. My hosting company don’t allow me send submit forms without SMTP authentication.

Thanks indeed.

cmsmasters

Hi there. Actually our sendmail.php uses SMTP protocol :)

Our support guys will give you instructions on its set up in the ticket.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
mavreyas Purchased

Hello Again,

I have created a support ticket but I have no response. Could you please help me on above issue.

cmsmasters

Hi. Sure.
Could you, please, specify your ticket number?
Thanks.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
mavreyas Purchased

Hello Again,

No ticket number was given by your support ticket system.

cmsmasters

It’s ok. I found it. #2705

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
mavreyas Purchased

Hello Again,

Still waiting for ticket number 2705,

Could you please inform me if SMTP authentication is available in sendmail.php file.

cmsmasters

I beg your pardon.
Please, check your e-mail – our support guys just wrote a reply.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • Turkey
pleiades Purchased

Hi mate, “Our support guys will give you instructions on its set up in the ticket.” I’ve send you an email about the same issue and waiting news from you as soon as possible.

Regards

cmsmasters

Can you, please, specify its number so I could possibly speed it up?

Our support guys work in a limited mode during the Holidays. So I beg your pardon for any inconvenience.

pleiades
pleiades Purchased

i m waiting answer for contact forms since 10 days, i wrote 3 times and your support system is soo stupid. My question is so simple and i’ll repeat it here for last time;

PURCHASE CODE [removed]

“I purchased Halsey template and set up my site, but i have a problem with contact & quick contact forms. I already make the changes in the contact.html and in the sendmail.php but i never recieve the email in my inbox. (loader keeps going along). Do I need something more except modifiying below lines?

<input type=\”hidden\” name=\”contact_form_url\” id=\”contact_form_url\” value=\”http://www.mydomain.com/php/sendmail.php\” />

Sendmail.php $mailAddress = \’myemail@gmail.com\’;

cmsmasters

I’m sorry, but I had to delete your previous message, as it’s insecure to share your Item Purchase code.

Every support request has its number, I just asked you to provide your ticket ID – it would be enough.

However, I found your ticket – it’s 2816. You were asked to provide your FTP credentials for troubleshooting, but you replied in a very rude manner, that you won’t provide it. If this question was simple, you’d get the answer immediately.

The general instruction on contact form set up was given in your ticket recently. Please, follow the steps, and if it won’t work, provide the link to your site and if possible – FTP data.
Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
jhoonbey Purchased

I use Halsey – Premium corporate template. I need validation error for confirm password. To check password are same or not. there is not so error message in .js file. How can you help me about this?

Thanks in advance.

cmsmasters

Happy holidays! Thanks for choosing Halsey!

Actually we don’t provide detailed coding instructions on template customization. HTML template is a starting material for the developer, you should have coding skills to elaborate it.
There is “Halsey Site Template Help” with brief template functions’ and code description.

Thereby I can’t give you a guarantee, that our support guys will help you, but still you may try to contact them using his handy support ticket system .

  • Bought between 50 and 99 items
  • Has been a member for 6-7 years

Hi cmsmasters, Very nice template! Small question, how can I remove the small white corner (top right) in the responsive slider. Thanks!

Sander

cmsmasters

Hi, Sander, thanks for purchasing our product! All support is given through our Support Forums or you can submit a personal support ticket. Please, create a support ticket, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Beautiful HTML theme – any status on the Wordpress version coming out?

cmsmasters

Hi, thanks for being interested in Halsey! :)

We are working on it – hopefully Halsey WP will be released in late January.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years

Awesome theme, Will you release a wordpress verision. I, and many others, would like to buy that.

cmsmasters

Hi. Thanks for being interested in Halsey WP.
We are working on it. The WP version will be released in late February.

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

I too am having some problems getting the contact form and quick form to process. It just hangs on submit with the loader information. Please contact me and I will provide you with you with details for resolution.

cmsmasters

Hi, thanks for purchasing our product!

You may read about contact form set up in our documentation (“PHP Files & Structure” paragraph).
Have you placed your e-mail to sendmail.php file?

If you did and it doesn’t work properly, then probably you haven’t change the path for sendmail.php.

Please, find at the page this code:
<input type="hidden" name="contact_form_url" id="contact_form_url" value="http://yoursite.com/php/sendmail.php" />
(Here yoursite.com is your actual domain)

And replace the path to your sendmail file there so it looked for instance like this:
<input type="hidden" name="contact_form_url" id="contact_form_url" value="http://www.emey.com.tr/php/sendmail.php" />

Repeat the same procedure for the Contact Form widget.
Set the path to the sendmail.php there as well.

Also you should specify your Google API to proceed – otherwise your e-mails won’t be sent.

All support is given through our Support Forums or you can submit a personal support ticket.
Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide the link to your site and FTP credentials, and we’ll get back to you as soon as possible.

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
mavreyas Purchased

Hello, I fixed the problem. The resolution is create two different sendmail.php for main contact form and sendemail.php for quick form. If your hosting company needs to authenticate you before sending e-mail from their e-mail systems you need to modify all php files. for details please contact to me.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
EF_Design Purchased

Hi there, just a quick question regarding the video slider on the homepage, does it only work with Youtube? I need one that will work in China, do you think that is possible? Other than that, can it be a self hosted video and if it does, how can I do that? Thanks!

Eric

cmsmasters

Dear Eric. Thank you for using our template.
Sorry for a delayed reply.

You may use a video from Vimeo. But unfortunately this theme doesn’t allow to add a self-hosted video to the slider.

All support is given through our Support Forums or you can submit a personal support ticket. For further assistance, please, create a support ticket, describe your issue in more details, you can use screenshots. Don’t forget to provide your FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
duke_chai Purchased

Hi,great job, I like it. I have a question: how to change delay of JQuery Revolution slider plugin.

The delay is 60s now , I like 25s.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
duke_chai Purchased

I have solved, is very simple! Great!

cmsmasters

Hi, Duke.
Glad you’ve figured it out!
Good luck with your site’s elaboration :)

NOTE:
All support is given through our Support Forums or you can create a personal support ticket in case of need.
The cmsmasters support center works Monday to Friday
.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
duke_chai Purchased

i need your help about php email file.

cmsmasters

Hi, Duke!

You may read about contact form set up in our documentation (“PHP Files & Structure” paragraph).
Have you placed your e-mail to sendmail.php file?

If you did and it doesn’t work properly, then probably you haven’t change the path for sendmail.php.

Please, find at the page this code:
<input type="hidden" name="contact_form_url" id="contact_form_url" value="http://yoursite.com/php/sendmail.php" />
(Here yoursite.com is your actual domain)

And replace the path to your sendmail file there so it looked for instance like this:
<input type="hidden" name="contact_form_url" id="contact_form_url" value="http://www.emey.com.tr/php/sendmail.php" />

Repeat the same procedure for the Contact Form widget.
Set the path to the sendmail.php there as well.

Also you should specify your Google API to proceed – otherwise your e-mails won’t be sent.

All support is given through our Support Forums or you can submit a personal support ticket. The cmsmasters support team works Monday to Friday.
Please, create a support ticket, try to describe your issue in more details, you can use screenshots. Don’t forget to provide the link to your site and FTP credentials, and we’ll get back to you as soon as possible.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
  • United Kingdom
axisys Purchased

Hi,

Bought your theme recently, quite nice design.

I was wondering if there any buttons like bootstrap or is it even possibile to include bootstrap buttons part of your template ?

Thanks, Suresh

cmsmasters

Our template doesn’t include Bootstrap framework.
We haven’t made any tests, but you can try to use it, of course.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
cmsmasters

Hi. Thank you for using our template.

Actually there is auto-play, but you should try the default code (pause time 7000, no autoplay). See the screenshot. Just open your template archive and find there media.html, copy the code below <h4>Slideshow</h4> and replace our images with yours. ;)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
EF_Design Purchased

Hi,

I tried to submit a support ticket just now but haven’t got any email or anything with a ticket no., so was the submission successful? It’s regarding the slider and my name is Eric.

cmsmasters

Dear Eric. Your ticket is pending developer. We beg your pardon for possible delays beforehand, as our help desk is a bit overloaded at the moment.

NOTE: Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

Default-user
EF_Design Purchased

Thanks, good to know. I have just submitted another ticket again. No email notification, as you mention below.

cmsmasters

During the last few days we have received several complaints about ZenDesk system not sending email notifications regarding the support tickets submitted. This is probably connected in a some way to the last updates to ZenDesk system. Anyway, we are now trying to contact their support regarding this issue, and for now, should you have any problems or questions regarding our products, you can contact our support via email: alex.cmsmasters@gmail.com

Thank you.

cmsmasters

UPDATE:
The issue of undeliverable emails is now successfully solved.

The support center continues its work in a usual mode.

For further assistance, please, submit a personal support ticket here.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

can you please say something about the source code because of SEO ?

or please provide us – the pre-sale customers – with some source code screen shots…

h1 h2 h3 – reasonable use or only for design purposes !?

cmsmasters

Hi there, you may look at the source code using your browser. We use microformats for SEO.

Default-user

are you kiddin’ me?

<!DOCTYPE html> <!-[if lt IE 7]><!-hppage status=”protected”—> <!-Copyright cmsmasters.net. All Rights Reserved.-> <!-Source code not available.->

do you really think I would ask for some SEO screenshots of your source code for a HTML only theme if I could easily use my browser for showing the source code?

furthermore I did not ask for SEO at the wordpress version, that is why your link http://halsey-docs.cmsmasters.net/custom-seo-options/ is absolutely wrong and NO support at all.

is that so very difficult?

cmsmasters

I’m sorry for this link not being helpful. I just mixed the items.

Regarding the possibility to see the source code. It’s beyond our policy to provide our template’s source code in any manner before the purchase, but you may use FireBug to inspect the pages and elements and see the code.

Default-user

is that so very difficult to say something about the SEO ? and show use of h1 h2 h3 ?

h1 h2 h3 – reasonable use or only for design purposes !?

cmsmasters

The text logo is H1, page headings are H2, widgets – H3, content blocks have H3 heading or H4. Actually H1, H2, H3 are used for SEO optimization as well, but they are not as important for SEO nowadays as micforormats, which we used for Halsey.

You could inspect our WordPress version, it’s similar if talking about headings.

Default-user
cbehrmann Purchased

“microformats” is only another word for “rich snippets”

by
by
by
by
by
by