An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, cmsmasters, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from cmsmasters:

We provide professional support for all our products, legally purchased from ThemeForest.

Support includes:

  • responding to questions or problems regarding our products;
  • guidance through product features;
  • troubleshooting and bug fixing for reported issues;

To submit us a ticket please contact us at

Please also note that it usually takes up to 2 working (for common issues) or 3 working (for problems that require developer’s assistance) for your ticket or forum thread to be answered.

The cmsmasters support center works Monday to Friday.

If you have downloaded our product from any other website, please let us know about this at

Go to item support

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.