224 comments found

whocare Purchased

Any chance to put SEARCH box in top area (next to menu)?

cmsmasters

Hi. Thank you for being interested in Halsey.

There’s no opportunity to implement it using theme settings, but you may enable header Custom HTML block and paste there anything that you want using HTML code.

I am impressed with this theme and it will suit well the site that i am about to make. My only concern is that the site will be multilingual with Arabic and English both. I can see that you have mentioned the theme to be RTL enabled. But what about the Arabic language packs etc. Frankly i have made arabic sites with Joomla and Drupal but this will be my first try of Arabic / English site in wordpress. If a web link explaining how to make Arabic sites in Wordpress, is in your knowledge , do share the link with me.

If this theme is fitting the Arabic site needs, i will buy it promptly , Just need your expert confirmation over it.

cmsmasters

Thank you for your interest. :)

What we can say for sure is that our theme is compatible with qTranslate plugin, which is used for multilingual content.

Our theme has .pot file, which can be used to create personal .mo and .po translating files. You can translate the site into any language, and Arabic too, just make sure that chosen font has necessary symbols (see instruction on fonts setup here). You’ll find the instruction on language setup in our online documentation here.

Hypothetically it should work fine, but to be honest we haven’t tested Halsey with Arabic language files enabled, and have no information about Arabic sites setup.

Hi, Firstly – wonderful theme! I’m hugely impressed with the level of professionalism in both the theme and the documentation.

I’m not very used to Wordpress. When I add a new page a Leave A Reply commenting form will appear although I notice that none of your demo pages have this. How can I de-activate this? I don’t want any commenting at all throughout the entire website.

Thanks in advance.

cmsmasters

Hello. Thank you for using our theme and for your kind words! :)

The answer on your question was given in the FAQ at this page. Just click on the first toggle.

All support is given through our Support Forums or you can submit a personal support ticket.

What do you recommend for translation? WPML or Qtranslate, thanks.

cmsmasters

Both qTranslate and WPML are good, and both don’t translate the Content Composer area, it means that you may write any text here only.
But these plugins can be used if you need to make your site multilingual, if you’d like to translate the front-end on one language, I advice you to follow our HOW-TO instructions given here.

AlexYu Purchased

Hello.

greate theme, what about rtl in admin area, some parts floated left

cmsmasters

Hi, Alex. Thank you for using our theme.

What parts? Can you make a screenshot, please?

As you know, our support is given through the Support Forums or you can submit a personal support ticket.

worpole Purchased

Hi – Can you tell me where the user guide is please? Thanks, P

cmsmasters

You’ll find it in the following folder in the archive: \DOCS\Halsey Docs. The “How-To” is the index.html file. Open it with your browser.

You may also click here.

worpole
worpole Purchased

Thanks so much! DOH!!!

Hi, I’m really enjoying the theme but it seems at some point I pushed too much on the server and messed something up. For some reason, the accordion related controls (the toggles and the menu button when it is on mobile) have stopped working. They all point to ’#’. Is there a quick way to fix this? A file I need to replace? thx :)

cmsmasters

Hi. Thank you for using our theme.

I can’s say what should be done so far. The issue needs deeper consideration.

By the way, what version have you been using? Do you need a guidance on theme update?

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thank you.

Hi,

I am having an issue adding testimonials and have the following error come up when I browse the testimonial page:

Fatal error: Call to undefined function cmsms_tl_descr() in /home/eastcoas/public_html/wp-content/themes/halsey/testimonials.php on line 101

Does anyone know the fix???

Many thanks, Rob

cmsmasters

Hi, Rob. It’s hard to say what happened so far. What version have you been using? Is it the recent one 1.1.3? If not, please, update the theme.

We are ready to examine the issue.

For further assistance, please, submit a personal support ticket here, as providing help via comments is beyond our support policy.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Thank you.

Hello! You can insert the link sliders? Tks

cmsmasters

Hello. Thank you for using our theme.

Sure, you can add a link to your slide. Please, read about sliders setup in our online documentation here:
http://halsey-docs.cmsmasters.net/slider-setup/

neetah Purchased

Hi, Occasionally when I load my site the menu text completely disappears, and I noticed it happens on your own demo site too. The menus and menu drop downs are completely white.

I can send you a screen-print of what I’m seeing (or not seeing) if you like. I’m using the latest version of the theme and the latest version of Firefox.

Do you have any idea what may be causing this? Thanks, Anita

cmsmasters

Dear Anita. Thank you for using our theme.

Can you, please, specify what browser and system do you operate?
We need to see what happens on your end.

Please, submit a ticket to get personal assistance.

All support is given through our Support Forums or you can submit a personal support ticket.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

neetah
neetah Purchased

I have submitted a ticket. Screenshots : http://www.i4design.co.nz/halsey-prob/

AlexYu Purchased

Hello mate, i have another question, do you have any option to add class for drag’n’drop shortcodes? maybe i missing something.

Another question is, can i add button bymyself?

thanks, Alex

cmsmasters

Hi, Alex.
I’m not sure I understand what you’re about to implement. But you may edit shortcodes.php file (halsey/framework/class/) if you need some extra customization.

You can add a button to the shortcode by clicking here.

Please, submit a personal support ticket here to get further assistance.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thanks!

Note: it’s not recommended to make changes in the theme code, as in this case our support will be limited.
You should know, that it’s beyond our support policy to provide troubleshooting and guidance for the customers who modified our WP theme code. In this case all responsibility for code customization lies on them.

Default-user
AlexYu Purchased

In first question i mean class to shortcode, for example, i have two different stats bar in single page, for one i will use red color for second blue (as is in theme). How can i do this?

the second question was about adding new shortcode to builder (not button via wyiwyg).

Alex

cmsmasters

Unfortunately our theme doesn’t allow to add stats shortcodes with different colors – it uses main theme color only. As about new shortcode – there’s no option to add new one to the Content Composer.

Of course there’s nothing impossible for a professional coder. Nevertheless all the changes you referred to are beyond our theme functionality, that’s why we can’t give you instructions on such customization. I’m sorry.

Hi, I just bought the theme I want to place the slide in the same way it is in the demo. Which plugin I have to do? Revolution Layer slider or slider? http://marcegimenez.com.ar/hals/wp-content/uploads/slider-halsey.jpg

Thank you! Sorry for my English, I speak Spanish

cmsmasters

Hi, Marcelo.

This slider is Revolution, see page options.
See how our slides look from the inside. The layer with blue block is a single image – see the screenshot.

Hi cmsmasters, firstly, congratulations for your theme. It’s fantastic and I’m very happy with it.

I have three problems, basically they are:

- I want to hide the project details: http://aemprosur.net/aprojectdetails.jpg – How Can I?

- I don’t want that works the title project links: http://aemprosur.net/atitlelinks.jpg – How Can I delete the “a” link tag?

- I want to translate correctly the form information into spanish. I know what’s the file but I’m having problem with some spanish symbols like ยด. http://aemprosur.net/aformtranslation.jpg – How Can I translate correctly?

Thanks in advance and greetings from Spain.

cmsmasters

Hello. Thank you for choosing Halsey!

To hide project details go to Theme options > Portfolio > Project and unmark necessary items to hide them. In Theme options > Portfolio > Page you can hide the “Project title”, but in this case the title won’t be shown at the page. So if you need this to be implemented, you may contact our support guys via ticket and they will do some code customization as a small exception (normally we don’t provide assistance on code customization).
Read more in our online documentation here.

Please, make sure to use the most recent theme version 1.1.4.

Have you read these instructions on theme translation? The file you need is located in wp-content/plugins/contact-form-builder/languages
Just follow the instructions, but make sure your font supports special symbols. To set up your Google fonts and check do they have extended settings follow our instructions.

Note:
All support is given through our Support Forums or you can submit a personal support ticket. For further assistance, please, create a support ticket. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

Thanks

jorgeayusomolina

cmsmasters, can I tell you something? T-H-A-N-K-S !!!!!

cmsmasters

You’re welcome ;)

I am trying to get Header Custom HTML to show up as I want to put the search function as well as a phone number and the social icons in the top right of the header. I have set it to show but it is not showing up. http://wsr.mbstoday.com

I have also set the social icons to show and they are not showing either

cmsmasters

Hi. Thank you for using this theme.

Firstly, please, make sure to use the most recent theme version – 1.1.4. If Halsey is up to date, but the problem persists, I kindly advice you to submit a personal support ticket here. Please, describe the issue in details, provide the link to your web site and FTP credentials so we could study your issue deeply.
We’ll respond as soon as possible.

All support is given through our Support Forums or you can create a personal support ticket.
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

Love your theme i just have these 2 issues any help would be great

cmsmasters

Have you sent us a support ticket yet? If you did, please, specify its number here so we could possibly speed up the process.

Thanks.

Great theme, thanks, but also experiencing VERY SLOW loading time, for both desktop and mobile versions.

cmsmasters

Well, we don’t know how your server settings affect and whether it is possible to do something about it, but what I can say for sure is that the way fonts.php works can not be changed – it waits for your server to generate all variables. You should try contacting your hosting provider to find a solution.

I hope it would not cause any problems

LetsDezign

Spoke to the hosting company, and they say the issue is with the theme, specifically fonts.php and tweet anywhere (which we removed). We have other WP sites also using Google fonts hosted with them, and there is are problems with loading time on these sites.

cmsmasters

Ok, we’ll try to figure out what happens. Please, submit a personal support ticket here.

Hi, The horizontal Features block (like the “An all-in-one website management tool in one WP Theme, Go to the store!” on your homepage) does not resize properly in mobile version: some text and the arrow button do not show/fit in the screen. Any idea what could cause that?

cmsmasters

Is our demo featured block also messed? What is your screen resolution? It looks fine on our end (see the screenshot).

LetsDezign

Yes, yours looks fine. However, when we try to add a new featured block, it never looks right on phones.

cmsmasters

In this case the best way to get it sorted is submit a personal support ticket here.
Try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.
Thank you.

mishka48 Purchased

When using page with left or right sidebar template the menu overlapping the Logo on Android devices starting from resolution 1024×600. Only full width pages are displayed correctly. :(

cmsmasters

Hi. Your menu looks weird. What customization have you done?
Do you have a support ticket on this matter?

Default-user
mishka48 Purchased

No I haven’t support ticket. The last custumization was made by your support team.

cmsmasters

I think it’s better to create a new ticket. Your WP access credentials seem to be changed. You may provide your new ticket’s number here so I could check it.

Steven.

Hi, I have subitted support ticket and recieved no reply for about 48h, so is your support ticketing system in function?

Please look at my website: http://www.registracija-vozila.org/ you can see that I have error in slider, and in a lower widget section. I have sent you an admin access but unfortunately I haven’t recieved any replies from you.

Can you please look at my problem?

Thanks in advance

cmsmasters

Must be some trouble with mailing system. You were asked to provide your FTP data back on April 29, ticket #3677

Please, check your SPAM folder.

Sorry, but we can’t provide support via comments. This issue needs to be studied deeply.

Default-user

I have checked my emails, and appears that I didin’t recieve confimation email that the ticket was submit so maybe there was the problem.

I have re-submited the ticket and hope that you will find time to examine the issue. Thanks

cmsmasters

As far as I know there should be no confirmation e-mail. You may login to Zendesk (which is the base for our support center) directly and find your requests there if you don’t get any replies from us.

Hello!

For some reason the CMSMS – Contact Form Widget doesn’t appear as an option in my widgets. Do you know of a possible reason why this is happening?

Thanks! :)

cmsmasters

Hello, Harriet. Thank you for using our theme. :)

The reply to your question was given in our FAQ’s (please, open second toggle at this page). Here’s a quote:
Please, check whether your Form Builder plugin is active. And when you activate it, you should add the Contact Form Widget to the sidebar again.

Here you’ll find an instruction on plugin installation.

HarrietBodkin

Got it! Thanks!

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