224 comments found

ackilles Purchased

This is hands down the best them I’ve purchased to date! There are customization options up the wazoo and the sample data rocks. Five stars all the way. The only glitch is the revolutions slider messes things up when viewed at smartphone resolutions but since it comes with a second slider I can’t deduct any points :)

cmsmasters

Wow! We are so happy to see your feedback.

Thank you for choosing our product and for the 5 stars either!
Feel free to contact us in case of need. ;)

Hello,

For some reason my widgets aren’t working horizontally. Even though I’ve chosen the width of the widget and saved it, they all arrange themselves on top of each other (vertically). Have you heard of this happening before? Could you suggest any fixes?

Thanks! :)

HarrietBodkin

Sorry – I must have been having a caching issue, as it’s working fine today! Apologies and thank you very much! Your customer service is great. :)

HarrietBodkin

ps. 5 stars given!

cmsmasters

Thank you very much, Harriet! Feel free to contact us again :)

P.s.: you can use Ctrl + F5 to clear your browser’s cache.

Sorry – another question! On homepage no.4 you have a list of blog posts (standard blog post with image – listed vertically with a thumbnail image beside them). I can’t find the right widget/shortcode to achieve this. Please can you point me in the right direction?

Thank you! Your help is very much appreciated!

:)

HarrietBodkin

But this widget doesn’t show the thumbnails or the excerpt? However, it does in your demo. (ps. thanks).

cmsmasters

Oh, sorry, mixed things up :confusedsad:

Please, watch this video. Here is the code you can also use for the content shortcode:
<img class="alignleft size-full wp-image-3106" alt="small_1 " src="http://halsey.cmsmasters.net/wp-content/uploads/2013/03/small_1.jpg" width="60" height="60" /> <h5 style="margin: 0 0 3px;"><a title="title" href="http://halsey.cmsmasters.net">Standard blogpost with image</a></h5> Lorem ipsum dolor sit amet cons ectetuer cing elit praesent vestibulu moles lacus

Just replace our image with yours and replace the link to Halsey Demo with some custom one.

HarrietBodkin

Ah ok! Thanks! :)

sksworld Purchased

Amazing theme – can’t believe how well thought out everything is!

Using the layer slider on the home page. I am creating three separate slides with images on and it shows up fine on my home page. When I add additonal layers to each slide to show text only the first slide with text shows up on my homepage then the next two slides are blank showing just my chosen background colour? Can you help please? I am actually just trying to recreate the slider like you show on home page 1? In fact I just want to recreate the whole page with my own images and text!

Thanks :)

cmsmasters

Thank you for choosing our theme and for your kind words. :)

You see, I can’t advice anything without having access to your website, despite the fact that the slider at the home page has a pretty simple structure. Every case is special and we should consider all possible options for deeper analysis of your issue. The slides should appear with captions, if you did save the text layers properly.

For further assistance, please, submit a personal support ticket here.
Try to explain as clearly as you can the issue you are having and what you were trying to do when the problem occurred, preferably using screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

This is an Awesome Theme! I love the slider on the original homepage. Where can I find that background gradient blue you used to make the slider. I like the whole slider set up. Very Professional.

cmsmasters

Hello. Thank you for using our theme and for your kind words.

The slider background unfortunately is not coming with the theme and can be found here as a solid slider image only.

Hello again CMSMasters!

A couple of questions for you if you don’t mind?

1. I can’t find where you make your tables (like here: http://halsey.cmsmasters.net/tables/). Could you please offer some guidance to create these?

2. For some reason the lightbox isn’t working on my site – I have followed the documentation and have added in ‘jackbox’ to the required field, but it still doesn’t work. Is there anything that I should have installed in order for it to work?

Thanks for your ever helpful customer service! It’s very much appreciated.

Thanks!

Harry :-)

cmsmasters

Hi, Harry.

1. The table can be added using Content Block Shortcode. I’ve made a video screencast for you. Here you go.

2. Hmm… There should not be any problems with lightboxes – they work fine in the default theme, double checked the online DOCS – if you fill the appropriate fields it should work. Are you sure it’s not a browser cache issue this time? :)
Anyway, I’d like to see your web site to figure out what happens.

How about a personal support ticket. Do you have one?

HarrietBodkin

Doh – so simple (about the tables)! Thank you so much for your help!! I’ll have to check the lightboxes again – I’ll get back to you with a ticket if there is still a problem.

Thanks again! :)

cmsmasters

You’re welcome ;)

Skald Purchased

In the form builder tool (or elsewhere?), is there a possibility to make form fields appear next to each other, instead of below the previous one?

I am building a simple order form for one single product, and it doesn’t look very good as it is now, the orderform becomes very “long”, so to speak. In other elements, there’s this really good function where you can set like 1/2 on two blocks, to make them appear next to the other.

If not, this possibility would – as far as I have seen until now – make this theme as perfect as I could imagine a WP theme! So if this isn’t possible, pliiiiis make it so and you most certainly have a 5 star review from me! ;)

cmsmasters

Hi. Thank you for using our theme.

Unfortunately Form Builder does not allow to add fields in one line. And such modification is absolutely impossible, even despite that fact that you offer us 5 stars. :) I’m really sorry.

Hope this would not cause much inconvenience for you and your future customers.

Kind regards.

I’m having a problem with your YouTube shortcode. I read the documentation, and am not using the embed video html, but just copy / pasted the URL link to the video, and when I update, the theme says it doesn’t recognize the video type, and no video is displayed.

I’ve also tried just embedding the video in a content block, and it appears for 1-2 page loads, and then disappears. When I check the html in the content block editor, all of the info for the embed is gone.

I need to get this video working. Please help!

cmsmasters

Hi, thanks for purchasing our product!

This issue needs to be studied deeply, that’s why I kindly ask you to submit a support ticket here. Try to describe your issue in more details, you can use screenshots. Don’t forget to provide your wp-admin and FTP credentials, and we’ll get back to you as soon as possible.

All support is given through our Support Forums or you can create a personal support ticket in case of need.
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday
.

Thanks!

worpole Purchased

Hi, I cannot get a round. dot bullet point – it just creates an arrow sign > ? Looked at coding, dropped in the coding on its own and still creates an arrow? Any ideas??? Thanks, P

cmsmasters

Hi. Thanks for using our theme!

Actually the bullets in Halsey look like this.

Hi I wish the search space on the main page remain as the other pages my site just below and right of the slider! Following example: http://site1366138298.hospedagemdesites.ws/o-projeto/

I appreciate the urgency in the solution!

cmsmasters

Hello. Thank you for using our theme.

You may add a Search widget to the Top sidebar beneath your slider, there’s no other way to add it.

Note:
All support is given through our Support Forums or you can create a personal support ticket.

Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

Quick question – is this theme compatible with BuddyPress?

Thanks :-)

cmsmasters

Oh, we haven’t tested it for BuddyPress, can neither confirm, nor deny. Sorry…

Hi

Can I ask what font you use for white slider text in your demo site please “http://themes.cmsmasters.net/?theme=halsey”

Thanks

cmsmasters

Sure, it’s Trebuchet MS, see our fonts settings here.

Skald Purchased

I am not sure if this is a template related issue, or if I shall bother open a “ticket”. But is there any way to translate “Home” in the breadcrumbs? I use a static page as homepage, it’s called “Start” but breadcrumbs use “Home”. I see something about a breadcrumbs.php, but I can’t seem to find it. :bashful:

cmsmasters

Hi there. This word can be edited in .po and .mo language files. Please, read about how to implement this in our HOW-TO here: http://halsey-docs.cmsmasters.net/how-to-translate-your-website-or-edit-all-default-messages/

worpole Purchased

Re the Revo Slider: On some Mac and PCs it is breaking out of the overall box – happy to send examples from various clients? Do I need to do something on Slider settings. Current settings are Responsive

cmsmasters

Hi. Thank you for using our theme.

Can you, please, make sure to use the special fix for slider compatibility? The fix requires this file to be updated: revslider/rs-plugin/js/jquery.themepunch.plugins.min.js

Have you followed our HOW-TO with detailed instructions on theme setup? There’s a special chapter about how Revolution slider works here: http://halsey-docs.cmsmasters.net/revolution-slider-setup/

Do you have an RTL demo version?

cmsmasters

Hello. No, we have no such version, but you can be sure it works great!

I’ve made a video with brief overview here.

I am having problems with the Form Builder after creating a form and saving it. It just disappears from the drop down selection. Any thoughts???

Never mind the files where not uploaded completely….

Could you please advise me (if possible) what custom html I need to add to the Theme Settings / Appearances to add a background image in the header?

Thank you! :-)

cmsmasters

Hi. There’s no way to add a real background to your header in this theme, as there is no way to adjust it. However you can try this code for adding an image
<img class="maxwidth" alt="" src="http://cmsmasters.net/files/crystalline/design.png" />. If the image won’t appear we’ll provide you a small tip on how to make the “src” tag work properly.

One more thing, Harriet. I apologize for the bureaucracy, but we don’t provide support via comments. I kindly ask you to use our support system for further assistance.
Thank you and have a nice day :)

Is there somewhere to see and tryout the custom admin panel mod you made for wordpress?

cmsmasters

Hello. Unfortunately we have no UI for presale testing, but you can see some parts of the admin area and learn about theme capabilities from our online documentation: http://halsey-docs.cmsmasters.net/

mishka48 Purchased

Is it possible to completely disable Visual Content Composer and to use the default WP page editor instead of TinyMCE?

Default-user
mishka48 Purchased

UPDATED I discover myself how to disable VCC and TinyMCE by commenting only two lines of code :)
Just at this moment everything is working perfect. I’ll need some time to test my decision.
That’s why it is really interesting, who are answering questions here and may be the Developer’s decision of disabling VCC and TinyMCE (may I’ve done something wrong, but it was very easy)

cmsmasters

Thank you for justified criticism, Mikhail. We are a small team and even though sometimes we can’t catch everything, we always work to improve our themes, and surely understand that our service may be not so perfect. We’ll do our best to keep up the good tempo and get better.

No, I’m not a developer. But I asked our developers to provide a brief instruction on how to disable VCC, and here it is. Just need to delete this code from halsey/functions.php.

Nevertheless, we would not like to discuss any customization in the comments. All support is given to our customers exclusively, it’s unreasonable to share all the tips here. We kindly advice you to address your requests to our support guys via ticket.
Thanks.

Best wishes. Steven.

Default-user
mishka48 Purchased

I already did the same

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