213 comments found

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

I’m pretty much set on buying either halsey or increase, I just wanted to know what the difference between the two was. Because they seem iike they’re exactly the same except for the slider. Thanks!

cmsmasters

It’s about many things in design and elements. Take a look closer and make your choice.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
motomo Purchased

Great theme – thanks!

cmsmasters

You are always welcome ;)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
Klopez18 Purchased

Hi, I am very pleased with the theme. The only thing giving trouble is its compatibility with IE 8. I am building a site for a company and it needs to be compatible at least back to IE 8. Any help will be appreciated.

Thanks!

cmsmasters

Thank you for being interested in our theme.

Can you please specify what exactly about IE8 compatibility is troubling you? In fact, Halsey is IE8 compatible except for a couple of small elements in design that are simply not supported by IE8 at all. Please specify what exactly is troubling you so that we could check that. Thank you!

Default-user
Klopez18 Purchased

Thank you for your prompt reply. The major issues are the menu and a column that doesn’t stay in the same line as the others. This is the beta site http://brewerlongbeta.hostei.com/

Thank you!

cmsmasters

Thank you for the link. However, it’s hard to say what happens with your menu having to access to your web site. This issue needs deeper analysis.

I kindly ask you to submit a personal support ticket here. Please, describe the issue in details, provide the link to your web site and FTP credentials so we could study your issue deeply.
We’ll respond as soon as possible.

As about columns – can you please provide a screenshot in the ticket? They seem to be working fine in IE8.

Please, note:
All support is given through our Support Forums or you can create a personal support ticket.
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday through Friday.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
ackilles Purchased

Your resizable video blocks put an additional embed in the URL. To get arround this in the video form field I put http://www.youtube.com/h4hrasrl instead of http://www.youtube.com/embed/h4hrasrl

<iframe src=”http://www.youtube.com/embed/embed/
cmsmasters

Hi. Thank you for the comment.

Please, make sure to follow our HOW-TO instructions which can be found in your theme archive (DOCS/Halsey DOCS) and our online docs here.

You shouldn’t copy the code from the “Embed” area – just use the URL from the browser’s address bar.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello

How can I put custom code (for Google Analytics) on Halsey.

I have trying this for a little and ‘don’t work’ (note sure if it’s me)

This theme is awsome and very easy to use.

Regards Gustavo

cmsmasters

Thanks for using Halsey!
Please make sure to copy the whole generated code, not only the part inside the <script></script> tags. If the problem persists feel free to contact our support.
Thank you!

Default-user

Thank you for the answer. Surely I’m doing like you say. I copy whole generated code. After trying put the code using a Windows machine, the Google Analytics are telling me some information now, with graphics, but internally it says are not ‘installed’ yet. Strange! I use Mac.

cmsmasters

Please submit us a ticket on this here, so that our support team could see why this happens for a Windows machine.
Thank you!

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi I’m planing to purchase your theme and I have a few questions: 1. does it have full RTL support? 2. Does the theme support custom posts, lets say our staff ?

Thank you in advance.

cmsmasters

Thank you for being interested in Halsey theme! Regarding your questions -1. Yes, Halsey has RTL support. 2. – Can you please be more specific on what you mean? Halsey has different post formats, like “quote”, “image post”,”audio post” etc. You can as well create categories for your posts, like “our staff” and your posts to some of the categories.

  • Bought between 100 and 499 items
  • Has been a member for 1-2 years

Awesome theme. Is it possible to change the colors of the arrows in the revolution slider? I’m using a white background, and so obviously they’re not showing up. Thanks!

cmsmasters

Thanks, glad you like Halsey! To change the arrow colors you need to substitute the image for this arrow in the folder wp-content/themes/halsey/img. Please go to this folder, find an image arrow_slide.png, change the color of the arrow in this image and upload it instead of the white one.
Important! Make sure the image is not renamed, and it must be .png as well!!!
Should there be any questions regarding this feel free to contact our support

Default-user

Done, cheers! Keep up the good work.

cmsmasters

Great! Good luck with further website maintenance!

  • Bought between 50 and 99 items
  • Europe
  • Has been a member for 3-4 years
cmsmasters

Thank you for contacting! Your forum thread has been answered now, please check it.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hey! :)

The theme suppurt RTL?

cmsmasters

Thanks for being interested in Halsey!
Yes, Halsey theme supports RTL.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
ackilles Purchased

Hello there first I want to say this theme rocks. Seriously. One question I have is about H1 tags. You had responded to mishka48 on page 3 but I was still wondering why you didn’t use H1 in the first place since H2, H3, etc. were used?

cmsmasters

Hello! We really appreciate your feedback on Halsey Theme. Regarding the Heading usage – feel free to submit us a ticket regarding this, so that we could change the way headings are used for you.
Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
oshida Purchased

1. I get LayerSlider WP: jQuery Transit issue 2. I cant download the needed files to fix that as I cant register with the purchase code – I get error: Could not find phrase ‘envatoerror’. 3. I cant log in to the forum for the same reason. 3. I am interested in the exact slide as you used in the demo. Could you tell me the exact description for that and the pictures I will buy.

Thanks

cmsmasters

Hi. Thank you for using our theme.

To achieve the same result you should use some image editor. For instance, the slider on the Home page 1 has such images inside. These two photos can be found in the portfolio of Yuri_Arcurs on the Photodune. If you’d like to have the demo file for the Revolution slider (no images, but all the appropriate slider settings), feel free to ask – you may contact our support guys on this matter using this link.

The first slide uses this photo.
The second one has a screen preview of the video attached.
And we used this photo for our third slide.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United Kingdom
ts743 Purchased

I have something really odd going on.

When implementing my contact form:

http://redvelveteventsuk.com/?page_id=32

I input my email adress in the backend (page builder). Whenever I publish the page and go back to the email field – it removes anything beyond the @ symbol and replaces it with

cmsmasters

We really need to see this closer and check the way it acts on your end. Please submit us a ticket here so that we could help you with that.
Thanks!

  • Bought between 10 and 49 items
  • Bulgaria
  • Has been a member for 2-3 years
batspas Purchased

How to change URL name from “project” to “product”.

example.com/project/new-project
to
example.com/product/new-product

I think it has something to write in PHP, but I’m not quite good enough at PHP to really figure it out!

cmsmasters

Hello! Thanks for asking but in fact it would involve editing of many theme files to make this work, as for this you would need to edit all occurances of this name.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DScottt Purchased

I’d like to make the width of the drop down container wider. How to I go about doing this?

cmsmasters

You can do this yourself or submit us a ticket about this. To do this your self please:
1.Open style.css file (wp-content/themes/halsey/style.css) and do the Ctrl+F search for #navigation ul li a and instead of width 130px add you desired width. Save file.
2. Then open the adaptive.css file (wp-content/themes/halsey/css/adaptive.css) and do the Ctrl+F search for #navigation ul li a and instead of width 110px add you desired width. Save file.

Default-user
DScottt Purchased

hi,

There is no adaptive.css file to edit.

cmsmasters

Hi. Have you checked for this file from your server? You can as well check once more in the archive you have downloaded from themeforest. If you have turned the responsiveness off for your website, it will not be visible from the website. Please feel free to submit us a support ticket about this.
Thank you!

Default-user
DScottt Purchased

got it thanks. I had to download the updated site files which included adaptive.css and edit it through my server. It can’t be found in the wordpress editor.

  • Bought between 10 and 49 items
  • Bulgaria
  • Has been a member for 2-3 years
batspas Purchased

I’d like to change blog post featured image size, because at this moment featured image it looks blurry.

cmsmasters

Thanks for asking! Please submit us a ticket with all the needed credentials so that we could help you with that. Please provide a link to your website and all the necessary credentials.
Thank you!

batspas
batspas Purchased

I wrote you on June 21 (Friday) but still did not reply, and I have another question…

Why my site loaded too many js files. Google Page Speed notify me that the site loaded too many js and css files. But your demo site http://halsey.cmsmasters.net/ loaded only 2 js files. How to reduce this?? In fact my site is loading too slow… I tried to turn off all my plugins, but the issue is not solved. Server settings are properly configured.

We bought your theme because it gave no errors in WC3 validator. Congratulations for this!

cmsmasters

Could you please specify your ticket number? Rather surprised to hear you received no response. As to js files – in fact our preview has at least 17 of them. We can take a look at this issue too when reviewing your ticket. Just please provide your ticket number so that we could see your website.
Thanks a lot!

batspas
batspas Purchased

My ticket number is #4139

cmsmasters

Hi again! We have checked your ticket status – in fact it was replied to within 2 hours after you submitted it. We have requested you to provide login details. Here is a link to your ticket. Could you please provide the login details (in your ticket) so that we could take a look at the problem from your end?
Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ednexa Purchased

I am trying to add image gallery in tabs using the add media but it is not working.And also I have tried some plugins which are not working How to add image gallery in tabs? please help me

cmsmasters

Thanks for using Halsey. Please submit us a ticket regarding your questions so that we could take a look at your problem from your side. Just please provide all the needed credentials.
Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
ednexa Purchased

the halsey theme is not responsive with smartphones and low resolution PCs Can you help me?

cmsmasters

Thanks for using Halsey. Halsey is responsive, just make sure this is chosen in theme settings like shown on the screenshot: see it.
Thank you!

Default-user
ednexa Purchased

I have already enabled it but I am facing problems Logo of site is shown on the middle of the page on smartphones and and 1024×768 resolution PC and your main site of halsey is not shown properly on these PCs

cmsmasters

Not sure I can understand what you mean. Checked once more, seems fine on our end. Could you please explain what specifically is not being displayed correctly, or perhaps a screenshot would do. Thanks a lot!

cmsmasters

Thank you. To answer your question we need to take a look at your website from your side, this can be a effect of some of the plugins installed. We have checked, our website is displaying correctly on devices and in most of the popular browsers, so the problem is most likely caused by some custom features you added. We would appreciate if you submitted us a ticket so that we could take a look at it. Submit a ticket

  • Exclusive Author
  • Bought between 100 and 499 items
  • Has been a member for 1-2 years
  • Brazil

Hello guys, This template is awesome, I want to buy it, but I have a question: the WP version is the same as the preview? All components, including the sliders are available or will I need to develop?

Best, Bob

cmsmasters

Thanks for being interested in Halsey theme. Halsey theme comes with a demo content import file which can be used to create pages like the ones we have on our demo. When you upload the demo content, your website will include all the pages, posts, projects etc like we have on the preview, except that the images are substituted with placeholders, as we do not include the images in the download files. Please also note that the widget settings never get imported too, you will need to setup them anyway. As to the sliders – if you wish, you can contact us after purchasing the theme and we will send you the slider import files (they are created separately to all the content). After you import the sliders, you will have all the slider settings just like we have, and some of the images. But some images will be absent (the ones with faces), so you will just need to add your own. In fact, after importing the sliders you will have the ready sliders except for several images that will need to be added.
Should there be any other questions feel free to ask!
Thank you!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
DScottt Purchased

Is the only way to use the shortcodes through the Visual Content Composer?

I’d like to be able to use them in the regular HTML editor window because my Yoast SEO plugin isn’t recognizing any keywords used within the Visual Content Composer.

Any thoughts, advice, recommendations?

cmsmasters

Thanks for using Halsey! As to your question – you can create your shortcode within content composer, add all the needed content, and then inspect them on your page with firebug and paste into the regular editor.


For this you will need to save your ready shortcode, update the page and select this element with firebug. When it is selected you need to see if the correct div is highlighted in firebug, and click an “Edit” button in your firebug window. Copy the code you see and paste it into the HTML editor in your wordpress page editing section. If you have any difficulties with this feel free to ask.


Thank you!

Default-user
DScottt Purchased

Can I not just build it in the content composer, go to the live site, ctrl + u to get the source code, find the proper divs and then paste that into the HTML editor?

Default-user
DScottt Purchased

I tried to copy the HTML from Firebug but when I paste it into the regular editor, it breaks.

cmsmasters

Please make sure to select exactly the shortcode, not column div it is wrapped in, see the example.


When a correct div is selected and highlighted, click “Edit” and copy the code – see what it looks like.


Paste the code into your editor, do not forget to switch to the Text mode first -see the screenshot. Save the changes.


See the result.

Default-user
DScottt Purchased

Ok, I’ve got some of the elements to switch over completely fine but other elements keep breaking. I’m almost positive I’m selected the correct part of the code but to no avail.

The elements that keep breaking are a 2/3 content column and 1/3 list toggle element. Any ideas?

cmsmasters

Hi again. We have tried it with the elements you had issues with, seems to work fine. We have tried adding a 2/3 text column and next to it a 1/3 toggles column. See the screenshot for the divs that were to be copied, so that you could compare to the ones you have tried.

Thanks!

Default-user
DScottt Purchased

Unfortunately it still isn’t working. I also just noticed that when I open the site in Mozilla and IE7, anything built in visual composer doesnt show up. Shows up in Chrome completely fine… whyy!?

Default-user
DScottt Purchased

I just emailed you a support ticket. Ticket #4251

cmsmasters

What you say about Mozilla really does sound untypical, so thanks for the ticket, our support team will now review it and inform you on the result asap. Thanks!

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years
cosmecom Purchased

Problems with slider… dont show slider config option in theme settings… Please Help me! Thanks

cmsmasters

Thanks for contacting. In fact it is rather hard to say anything without viewing the problem from your side. We would appreciate if you submitted us a support ticket about this. Please make sure to explain your problem in details and also provide all the necessary credentials. Submit a ticket.

Thank you!

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