222 comments found

dcboswell Purchased

I just got an email about the updated theme. I need to know what I need to upload to upgrade the theme to the latest version. I tried just uploading the theme zip file again from the new download but it failed. Please guide me in the right direction and upgrade your DOCs to reflect the proper process for updating.

Thanks!

cmsmasters

Thanks for contacting. To update the theme please open the “Update” folder in the archive you have downloaded from Themeforest. You will see a readme file there, as well as all the updated files. Should you have any problems installing the update feel free to contact our support

Thank you!

dcboswell Purchased

Also, I need to get shortcodes working in the Featured Block widget. I posted on the forum here: http://forums.cmsmasters.net/showthread.php?1623-Shortcodes-in-widgets

Thanks!

cmsmasters

Unfortunately our shortcodes are not supported with any widgets. Though you may use HTML tags to implement something.

Default-user
dcboswell Purchased

I read a tutorial that says by adding add_filter(‘widget_text’, ‘do_shortcode’); to the functions.php, that will enable the ability to add shortcodes. Is this true? For the Featured Block would this work: add_filter(‘widget_custom_featured’, ‘do_shortcode’);?

cmsmasters

There is a way to insert a shortcode inside your featured block widget that will work for most of the shortcodes with some exceptions though. You can create a shortcode on a page with a content composer (for instance – Tabs), add all the desired content to it. Then after you update your page, inspect this element with Firebug and select exactly the div it is wrapped into – for instance – <div data-type=”tab” data-folder=”tab”> . When the corresponding div is highlighted in your Firebug, click the Edit button on the top left side of the Firebug window and copy the code from the area. Insert the whole code into your Featured Block widget. See the screenshots for what it looks like in admin and for what it looks like on the site.

Integrun Purchased

Hi I’m new with wordpress….. I just bought and installed “Halsey” Theme I’m very like my new web to look like Halsey looks in the selling presentation including the 3-4 footer widgets. In the new Halsey widget menu I don’t have 3 or 4 footer widget. Can you assist me how to do this? One more Q - I want a slider on top of the page (as in your presentation) how can i set it? is the slider is a plug in? if yes, how to integrate it? Thanks Ran

cmsmasters

Hi, Ran. Thank you for choosing our theme!

You can find the instructions on slider setup at this page.

As about widgets, here is the HOW-TO. Can you please provide a screenshot of the widgets which you’re about to replicate? Here you can see widgets in the Middle and Bottom sidebar. Please see the screenshot form the admin.

There’s also one thing I’d like to clarify. The WordPress importer plugin, which adds a DEMO content, is not supposed to add sidebars and page settings – it adds a content only – i.e., posts, pages, menus, images (we have no real pics in the demo content, as they were used for preview only – one gets colored rectangles which are easy to replace with other images). If you’d like to set up all the widgets in sidebars, configure menu, etc. – you can always turn to our support guys using this link – and they will be happy to provide you the list of widgets or even video screencasts about how to set things up! :)

Integrun Purchased

Hi again – Something to mention – I had a problem to install the Theme so, as I read in the instructions, I installed only the zip named ” halsey” Is it conected ?? thanks Ran

cmsmasters

Yes, you should install “halsey” which can be found in the main theme archive (not in the Updates folder, as there we provide only changed theme files so that anyone could change them on the server), but it should be unzipped if you install via FTP.

Generally all you need for a proper theme functioning is just follow our instructions. The HOW-TO on theme installation can be found here:
http://halsey-docs.cmsmasters.net/halsey-wordpress-theme-installation/

Thanks :)
Integrun Purchased

Hi Thanks for your quick reply. Regarding the Layer Slider – after the installation I didnt find it in the menu, or in the plugin list as the instructions shows. Also I don’t find it in the wordpress plugin. Is it supposed to come with the Zip file or i suppose to download it? ?? Something to mention – I had a problem to install the Theme so, as I read in the instructions, I installed only the zip named” halsey” Is it connected?? Thanks Ran

cmsmasters

Oh, you haven’t installed slider plugins yet. All the plugins (Layer, Revolution slider and Form Builder) are located in the main theme download > Plugins folder. Just unzip the plugins folders as per this instruction. You should also install WordPress Importer if you’re about to use our demo content.

Just follow our online instructions and you’ll be able to activate any slider:
http://halsey-docs.cmsmasters.net/slider-setup/

If you’re about to use only one of the sliders (i.e. either Revolution or Layer Slider plugin is active), you should replace this file revslider/rs-plugin/js/jquery.themepunch.plugins.min.js with one we have provided in the Plugins folder of our main theme archive.
Other way to avoid incompatibility is activate both plugins but use only one of them.

Please note:

All support is given through our Support Forums or you can create a personal support ticket.
Please address further questions to our support guys. And they will get back to you asap.
Normally it takes up to 48 HOURS (common issues) or 72 HOURS (problems which require developer’s assistance) for your ticket or forum thread to be answered.
The cmsmasters support center works Monday to Friday.

Integrun Purchased

Hi I read in the installation instructions that I should have “777? access settings for the wp-content folder before installation. Will you please define which file should have the 777 code? Thanks Ran .

cmsmasters

Hi, Ran. Thank you for your question. You should not edit CHMOD settings for any of your files.
But wp-content/uploads folder should have at least 755 access permissions before installing our demo content.
However for security reasons please change these permissions from 777 back to default when the installation is finished.

Default-user
Integrun Purchased

Hi Thanks for your very helpful support. Please remember that I’m very young with this technology and wordpress so apology if asking too many questions… I changed permissions setting (777) just because it was mentioned in one of your instructions (Plugin). Regarding the slider – I managed to install the Layer Slider as it came in a Zip file, But, I didn’t manage to install the Revolution Slider. It’s not a zip file so I don’t know how to install it. Can you help with this? Thanks Ran

Integrun Purchased

Hi Thanks for your very helpful support. Please remember that I’m very young with this technology and wordpress so apology if asking too many questions… I changed permissions setting (777) just because it was mentioned in one of your instructions (Plugin). Regarding the slider – I managed to install the Layer Slider as it came in a Zip file, But, I didn’t manage to install the Revolution Slider. It’s not a zip file so I don’t know how to install it. Can you help with this? thnks Ran

cmsmasters

The Revolution slider can be found in our Plugins folder: http://screencast.com/t/YuEkVZlUCR

Just copy “revslider” folder to wp-content/plugins and activate it in your dashboard > Plugins.

We have no Revolution slider in the Demo Content folder, however if carefully following our HOW-TO you’ll be able to configure it for your web site. Here is a link on Revolution slider setup.

Also you may contact our support guys to get the demo content for it. Just use the link I gave you in my replies above. Or give us your e-mail and we’ll send you the demo file.

Here is a screenshot of how it looks in our admin so you could possibly replicate its settings: http://screencast.com/t/QAIN7PkduY0

batspas Purchased

Why project images (slider) are blurry?

http://goo.gl/dTBrN

Photo dimensions that I upload are at least 1200 px x 675 px. Theme cropping 5 different size. I set totem_verbo_svetesht_v.jpg (1200px x 675px), but the theme load totem_verbo_svetesht_v-1000×562.jpg. Why? Is it possible to repair? And if it’s possible – I suggest you to fix this problem and include it into the next update.

Thank you for support! :-))

cmsmasters

Thanks for contacting!

In fact the images are cut by the theme to correspond the size of the area it is inserted into on various screen sizes. You can change the default size this image is resized to by editing this setting in theme-functions.php file. You can as well contact our support team for this if you have a difficulty doing this yourself.

To do this yourself please open the theme-functions.php file (wp-content/themes/halsey/framework/function/theme-functions.php), and scroll down to the lines 211-215. See the screenshot.

Instead of 1000 value in lines 214 and 215 please add your desired value (like 1200). Save your file.

Thank you!

cmsmasters

Also wanted to add that you will need to either re-upload the images you mean to insert into a slider again to your media library (so that they are cut to the new dimensions), or either install the Regenerate Thumbnails plugin to do this. Thanks!

batspas
batspas Purchased

Good support!! Have a nice day!

Thank you! :-))

batspas Purchased

How it is possible to make Form Builder popup? :-)

cmsmasters

Well the only way to make this will be adding a separate page for your form, and then opening it in a lightbox from another page where you need it. If you have installed the demo content please see the Lightboxes page (Features/Shortcodes) for an example on how to add them. Should there be any other questions feel free to ask!

Integrun Purchased

I’m coming back to here after trying to get answers from the support Pls see if you can assist. I’m trying to find out how to do few effects as in the demo presentation of Halsey The effects are: • How to get the+ sign on the picture- for read more (Home). There is also a darkness effects as you stand on the picture. You can see it on the 4 pic on the home page. • How to make picture bigger as in the people page – including the magnifying effect that enlargement of the picture as in “Project Name”. • How to have the divided table as in the bottom home page ” Features & downloads”

Thanks Ran

cmsmasters

Thank you for contacting!

The blocks with the dark rollovers and the ”+” sign can be made with a Post Type shortcode. Just please note that the post type shortcode can be located only as 4 columns and will display either your projects or posts (upon your choice).

As to the 2 other question – could you please be more specific on what exactly you mean? Perhaps you can make a couple of screenshots what you wan to change, or a link to the specific page? Just not sure if i can understand you completely.

Thanks a lot!

Integrun Purchased

Thanks for your very helpful and kind support. Is there any instruction how to do the shortcode? Where I can find it and how to activate it? Regarding the other questions – How can I send you a screenshots? Can I attached a pic somehow? Thanks Ran

cmsmasters

There is no need to activate it. Just open your page from admin and scroll to the Visual Content Composer part. To use a Post type shortcode you need to add it in your visual content composer and open it to edit. See the screnshot for this.
Then in your shortcode editor choose the Post Type to be displayed, set the sorting criteria etc. and save. See the screenshot. Please make sure you have Posts or Projects added to your website already.

As to making screenshots – we use Jing, it is a free program, you can download it online. If you don’t feel like bothering doing that just please provide a link to the page and try explaining in details what you mean so that we could see if we can help you with that.

Thanks!

Integrun Purchased

Hi and thanks to your kind assist. I’m young with this wordpress world but I’m getting better. Sorry, there may be a miss understanding this is my home page http://screencast.com/t/BqyZ7jqxhI In the demo of ” Halsey” you can press on the image and the darkness and the ”+” sign and the darkness which is link you to some other text, page or picture. How can I do that? I’m having only pages not a single post. Regarding the other question – How to do this effect – http://screencast.com/t/u1b2vvnTZva And also these two widgets on the left – http://screencast.com/t/ij7rhbPmvv Thanks RAN

cmsmasters

Hi again Ran! As to the image hovers you describe – there are none of these on Halsey WP theme demo home pages, but they are on Halsey HTML demo home page. These two were made a little differently, though the blocks you can see on the HTML version initially are Post Type shortcode elements. in any case if you have to add these to your homepage you will need to add some pages as projects or posts and then use the post type shortcode to link your home page to them.

As to your next question – you are viewing demo for html version. You have purchased a WP version, make sure you are looking at the correct demo – http://themes.cmsmasters.net/?theme=halsey.

As to the third question – this can be easily added with a Posts Tabs widget, simply add it to your sidebar through Appearance – Widgets.

Thanks!

Default-user
Integrun Purchased

As mentioned I’m young with this website world. I bought (by mistake) the both HTML and WP. Anyway, I’m intending to work with WP as I don’t know HTML at all. I always looked at the HTML demo and I like it very much. The WP type looks much different. Well, I will learn it and probably will meet again Is there a way to press on the image and that will link to a different page??? Anyway, thanks for your helpful and useful support. Ran

cmsmasters

Yes, it is a good solution to use a WP rather than HTML as it is much easier to manage, especially if you are not very experienced. As to your question – you can add an image and link it from your editor, but then you will need to manually add a class to is for a hover effect.

You can go to Theme Settings/General/Custom codes/Custom css and add this to the custom css field:
.img_rollover {display:block;position:relative;} Save changes.

Then after you add your image to your page, switch to the Text mode in your editor and add the code as highlighted on the screenshot see it. Just make sure to have your code then look like this and have this structure. You will also need to remove the “width” and “height” values for your image from your code.

You can as well contact our support for help with this.

Integrun Purchased

Hi Thanks I will try that. Q: In a one full width layout – Is there a way to set the margins from the right side? Thanks R

cmsmasters

Hi again Ran!

Please take a closer look at your admin panel. When you open your page editing section, scroll a little bit down to where it says Visual Content Composer. See the documentation about how the visual content composer works.

To add some space to the right just set your Text block to look somewhat like the ones on the screenshot.

As to the “clockstone” – the screenshot you are talking about relates to another theme of ours – Clockstone. In Halsey there is another structure, some of the settings are in “Theme Settings” section, some are in “Form Builder” etc., depending on what you need.

The documentation mentioned above will be really helpful if you are new to Wordpress, and we have lots of screenshots there that are related to Halsey theme, so it should be rather easy to understand. Nevertheless, feel free to ask should there are be some questions that are not covered in the docs.

Thanks!

Default-user
Integrun Purchased

Dear, Thanks for your excellent support!!! I know “Visual Content Composer” and already worked with it, just didn’t recognize the name…. I used to put the text here http://screencast.com/t/tTZy2tWH2s .your idea to put it in the column is very good. I will try it. Is there a way to move the column left or right? http://screencast.com/t/aQ0HjGMpa Thanks Ran

cmsmasters

Thank you for your kind words. Well you can change the column size, and also you can try adding an empty column next to the one with text if you need to.

Thanks!

Klopez18 Purchased

Hi, thanks for a great theme. I need help with the toggles, one toggle opens automatically and I need to to change that so all are closed initially. Here is the page: http://brewerlongbeta.hostei.com/people/ This is a test site hosted in a free server so it may be slow. Thanks!

cmsmasters

Thank you for contacting and your feedback about the theme!

You can edit the way Accordion toggles are displayed by applying a minor change to a jquery.script.js file (wp-content/themes/halsey/js/juery.script.js).

Please open the file and scroll to the line 352 where it says Accordion.
Then remove line 354 like shown on the screenshot.
Save your file.

Thank you!

Default-user
Klopez18 Purchased

Thank you so much! You guys really are the best. Great themes and fantastic service!

Integrun Purchased

Hi This is my web trail location: http://www.agriturnkey.com/wordpress/ In some computers my images looks like http://screencast.com/t/4B7rnhlUop in some its looks normal. I dont know how you see it in your system. Can you assist? Thanks Ran

Default-user
Integrun Purchased
Hi I managed to find it, http://screencast.com/t/DfrQE2eMpZf0 hope it will help Thanks R.
cmsmasters

We have now tested this on several computer with windows7, tried it with ie8, and even with ie7. Looks just fine. All we can say is that this could happen because some of the data was cashed on those computers, and the class for the images was added later. Please try reloading your page with incorrectly displayed images on those computers using Ctrl+F5, perhaps they will load correctly if data is refreshed . There is really nothing else we can recommend here, as we can’t even get this problem occur on our side.

Thank you!

Default-user
Integrun Purchased

OK Thanks for checking it, Ran

I’m having issues with my images on different resolutions.

I’m using the revolution slider and have it set to responsive.

When I view website on smaller resolutions, the slider image remains at full size and breaks out beyond the main container.

Also, I have 4 columns of text with an image in each column (similar to your demo site) Same issue occurs when viewing on smaller resolution -the images remain at full size and all overlap each other instead of resizing dynamically to the whatever the native resolution is.

Any thoughts? Am I using the wrong slider? Is there something I am missing?

cmsmasters

Thank you for contacting! We have replied to you in your next comment :)

DScottt Purchased

sorry, signed in with wrong account..

I’m having issues with my images on different resolutions.

I’m using the revolution slider and have it set to responsive.

When I view website on smaller resolutions, the slider image remains at full size and breaks out beyond the main container.

Also, I have 4 columns of text with an image in each column (similar to your demo site) Same issue occurs when viewing on smaller resolution -the images remain at full size and all overlap each other instead of resizing dynamically to the whatever the native resolution is.

Any thoughts? Am I using the wrong slider? Is there something I am missing?

cmsmasters

Thank you for contacting!

In Revolution Slider plugin you should set your slider to the fullwidth mode, rather then choose the responsive one. See the settings we used for our demo, it resizes fine for all resolutions. Here is a screenshot.

As to the images – to make them responsive please click on the image after you add it in your shortcode, go to Advanced tab in the image editor, and add in CSS classes fullwidth class, like shown on the screenshot.

Thank you!

Default-user
DScottt Purchased

Thanks for the advice, it worked!

aidahomar Purchased

Hi there.

I used the built in form builder, but I am not able to receive any email notifications. Where to control it?

I used the widget.

cmsmasters

Thank you for contacting!

There are several reasons why your contact form may not be working properly. Please see this question in our online docs – on the main page among the Frequently Asked Questions -“Why does not my contact form work?”.

Should the problem still persists then, please feel free to contact our support team by submitting a ticket – submit.

Thank you!

Integrun Purchased

HI I’m looking for a way to click on one of the images http://screencast.com/t/GLyrWhvbxzpL and it will link to other Page or open a picture. You have something in the demo http://screencast.com/t/DISKn00q9S. You can press on the “design” image and it open some other link. Thanks Ran

cmsmasters

You can add this in the image editing section. First add your image to the shortcode in your Visual Composer using the “Add media” button. Then click on the image to see the options – see the screenshot.

Then in the link field add the url for your link. Please see the screenshot.

Thank you!

Integrun Purchased

Hi I’m looking for a way to reduce the white area between the slider and the headline of the images. Also the same for the white above the slide See the red arrows in this pictures http://screencast.com/t/VGgIz6ehfeaP Thanks Ran

Default-user
Integrun Purchased

Hi thanks for your answer, I already set the Transition out Delay parameter to 0. still there is a gap between the transition in and out you can see it here: http://www.agriturnkey.com/wordpress/ this is how the setting look like http://www.agriturnkey.com/wordpress/ thanks Ran

Default-user
Integrun Purchased

sorry this is how the setting look like http://screencast.com/t/B0BdPnRg Thanks Ran

cmsmasters

Well perhaps the easiest way to do this will be by uniting all the layers into one and uploading them as a background. In such a way your slide background will contain the image, the logo and the text caption altogether.

Nevertheless you can do this by slider settings too, just make sure all the layers are set the same parameters. Please also note that your slide transition duration (for background) must be close to zero.

If adding this as a single image is not ok with you, and you still have problems managing this via the slider options, please submit us a ticket about this with wordpress login credentials so that we could see what can be done there.

Thank you!

by
by
by
by
by
by