An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Brankic1979

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Brankic1979:

Users must have PURCHASED tag next to their user name.

If you’re using contact form on our profile page (because URL of your website isn’t ready for public yet) you’ll have to let us know through item comments page.

Before asking questions, read the help fie (it’s in the ZIP you’ve downloaded) and FAQ of the item you’ve bought (below).

Support forum is in experimental phase, so I’ll still be answering through item comments…

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I don’t want to have Blog category on Top Menu.

Go to your wp-admin->Appearance->HandcraftWP Options and for Categories to show on Main menu, separated by comma insert 999 !

How to remove links under Home in Top menu?

If you see links under Home (like on Live Preview), open header.php and remove these lines

Custom Fields Explanation

Header Quote – Text to show in header
Link Text – On Home Page Slider Articles, text for Link
Link URL – On Home Page Slider Articles, URL for link
Portfolio articles Category ID – On Portfolio pages, ID of category where portfolio articles are
Portfolio images – URLs of big images which opens in lightbox pop-up
Portfolio Technic – right part of each portfolio tile on Portfolio List view
Services articles Category ID – ID of category where articles for accordion are
Sidebar – Sidebar to show on Pages. Possible values: 1, 2 or 3 (customize sidebars on Widgets page in wp-admin)

Page Navi plugin error
Error on activation: “Parse error: syntax error, unexpected…”

Make sure your host is running PHP 5 . Also check this forum thread http://wordpress.org/support/topic/386706
You can get the earlier version of the plugin from http://downloads.wordpress.org/plugin/wp-pagenavi.2.61.zip

How can change with another image the top arrow icon?

How do I change font for titles?

Those titles are made with Cufon. If you want to change font, you should go to Cufon website (http://cufon.shoqolate.com/generate/) and create your own javascript with your own font. When you finish that, you’ll have font_name.js file, which you have to upload to javascript folder in root of your theme. Open header.php and replace font.js with font_name.js.
Also you need to replace “suede” in
{ fontFamily: 'suede' }
with new fontFamily value.
That value you’ll get if you open font_name.js and find
font-family
in first few lines of javascript code.
Here are some bug fixes. http://www.brankic1979.com/theme/HandcraftWP/files/Fixes.doc
  • Permalinks and sub page – top menu highlight
  • Video on blog page
  • Read More Quicktag and Video on blog page
  • Order of subpages
  • Portfolio Grid View bug in footer (if there are less tiles than full grid)
  • Portfolio Titles aren’t linked
  • Portfolio Grid View bug with different number of lines of text under tile
  • Nothing is shown below top menu

How to add LightBox effect to images in the posts?

Open header.php and replace
$('.content_block a').lightBox({
with
$('.content_block a, .entry_content a').lightBox({

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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